[26359] in resnet
Re: Facebook and Twitter use
daemon@ATHENA.MIT.EDU (SHIH, WENDY)
Mon May 16 09:39:03 2011
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Date: Mon, 16 May 2011 09:01:40 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "SHIH, WENDY" <wshih@KENT.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <BANLkTinBkyJW7ZSTZb_ahJ6a42V+_LfwUw@mail.gmail.com>
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Hi all,
I will share how we utilize Twitter and Facebook. We have a few accounts.
1. Facebook - Please promise you will " Like" us when you check out=
our page since I would like to have over 600 Fans. :) It is been at 59=
7 for a while. We have one account for our Tech Spot Computer Service a=
nd one page for Information Service.
a. http://www.facebook.com/home.php#!/ksutechspot
You will see a few comments from users appreciating our work. Last year, =
we give out prizes to attract fans.
b. http://www.facebook.com/home.php#!/informationservices - mostly o=
utage and change announcement.
2. Twitter - We use a twitter account differently even though we =
are posting outages and upcoming changes but users don't have to follow=
us - they just need to go to our support portal - announcements are posted=
in our portal page with Twitter api (see the black box in http://support=
.kent.edu ) which will also post to our Facebook ( link b. above) since =
it is easier to post info even during non-working hours and will not be hin=
dered by the campus network. We have about 120 follower but it is not ne=
cessary to follow us to see the outages or announcements. http://twitter.=
com/#!/ksuhelpdesk
Thank you,
Wendy Shih
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Doughty, =
Marc
Sent: Thursday, May 12, 2011 10:34 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Facebook and Twitter use
Thanks for the numbers. They confirm my suspicions about Twitter, which is =
that it gets a lot of press/hype, but almost nobody actually uses it. I thi=
nk celebrities and the newsmedia keep Twitter on the 'front page', but in '=
real life', people aren't really buying-in. It would seem Facebook is much =
more robust and reaches a much larger audience; I still can't imagine anyon=
e wanting to subscribe/friend something like a computer lab or campus netwo=
rk status, though.
- Marc Doughty
"If you aren't sure who is the give-way vessel, you are the give-way vessel=
."
On Wed, May 11, 2011 at 2:57 PM, McHugh, Noel <McHughN@evergreen.edu<mailto=
:McHughN@evergreen.edu>> wrote:
Our Facebook account automatically pushes all posts to Twitter, so we only =
post to Facebook.
FYI I pulled data today from a student tech use survey. At Evergreen 80% o=
f our students use Facebook a few times a week or more (65% daily), with on=
ly 11% using Twitter a few times a week or more (7% daily). MySpace trails=
even LinkedIn with only .9% using it a few times a week...
Noel
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSER=
V.ND.EDU>] On Behalf Of Ian Worthington
Sent: Monday, May 09, 2011 3:16 AM
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: Re: Facebook and Twitter use
Hi,
We have also been looking into the integration of Facebook/Twitter as a mea=
ns of communication to our students regarding the network. However, the onl=
y uses I can come up with is when we need to advertise an outage. We do hav=
e the means to make most of this automatic with our monitoring tools, but p=
art of my thinks that having a dedicated Twitter account for this screams u=
nreliability. We manage the Halls internet, so first year students would be=
our audience. Can anyone else think of a more positive use of Twitter in t=
his case?
Regards,
Ian Worthington
Hornet System Specialist
STARS IT | The University of Manchester | Q Floor Wright Robinson Building =
| Altrincham Street | Manchester | M1 7JA
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSER=
V.ND.EDU>] On Behalf Of Ben Fielden
Sent: 27 April 2011 23:45
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: Re: Facebook and Twitter use
We have not used Facebook, but do use Twitter - (http://www.twitter.com/GWU=
STS). I can't say we use it extremely often, but we like it to get informat=
ion out and use it to let people know about service issues.
1. Did you have issues getting the account up and running?
None whatsoever. I did run it by our central IT communications guru first f=
or approval.
2. Have you continued to use it?
Yes. Though somewhat off and on as we see issues or think we could reach so=
meone
3. How have you dealt with "You guys/my network/this school is terrib=
le/sucks/etc" messages posted to Facebook or Twitter?
We see them constantly and ignore them. In some cases we see folks who seem=
to have real problems "Gosh, I'm right in the middle of this paper and GWi=
reless keeps dropping". In those cases we might tweet 'at' them and say "He=
y, see you're having problems, stop by the basement in the library and we c=
an help!"
4. What sort of information have you put out there?
Mostly outages, information about new services, where to get help, little s=
ecurity tips.
5. <This space reserved for anything else you may think of>
The best thing I've found is to set up TweetDeck with a bunch of columns th=
at are custom searches. This lets you start tracking issues, service launch=
es, and just raw feelings about an issue. For example, we do like "GWU wire=
less" "GWU technology" "GWU STS" "GWU resnet" "gwu cable" and the like.
--
Ben Fielden
Manager of Technical Support
Student Technology Services
Division of Information Technology
http://it.gwu.edu/sts
202-994-2597
Division of Information Technology staff members will NEVER ask for your pa=
ssword!
On Wed, Apr 27, 2011 at 6:10 PM, Karmel Clark-Hoff <karmel@scrippscollege.e=
du<mailto:karmel@scrippscollege.edu>> wrote:
Hi Sean,
I started a facebook page last year and our PR department uses Twitter.
Karmel Clark-Hoff
Manager, User Support Services
Scripps College - IT
240 E. 11th St. , Suite 10
Claremont, Ca. 91711
909-607-4227
Karmel@Scrippscollege.edu<mailto:Karmel@Scrippscollege.edu>
Http://pages.scrippscollege.edu/~karmel/<Http://pages.scrippscollege.edu/%7=
Ekarmel/>
>>> "Ward, Sean" <sward@bellarmine.edu<mailto:sward@bellarmine.edu>> 4/27/2=
011 1:30 PM >>>
I'm looking for input from other universities and colleges who have attempt=
ed to use Facebook and Twitter to maintain communication with your students=
.
1. Did you have issues getting the account up and running?
I did have to ask my PR guy for help in how to setup a "page".
2. Have you continued to use it?
Every few months I post something on it. If I had any friends I would do m=
ore with the page.
3. How have you dealt with "You guys/my network/this school is terrib=
le/sucks/etc" messages posted to Facebook?
Very few people have seen my page so I have no messages like these.
4. What sort of information have you put out there?
IT info regarding Fall Orientation, Spring Orientation, pictures of our par=
ties w/ our student interns, used the account to "like" a facebook page our=
intern created for a XtraNormal workshop they hosted on campus.
5. <This space reserved for anything else you may think of>
I originally created this page so I could list it on the new letter we send=
to incoming students. I thought if they had questions they would refer th=
em to our facebook account. I've received NONE. Right now my only followe=
rs or "likers" are current IT staff or student interns. Hopefully next yea=
r will be better.
Some example pages would be good as well. At the moment, our web presence c=
an be worked on and this seems like a simple way to go about it.
http://www.facebook.com/pages/Scripps-College-Information-Technology-Depart=
ment/128089100547560
After viewing Rizzo's Providence page I see I was missing some pertinent in=
formation about my department. I'll have to work on that. Thanks :)
Karmel
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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-US link=3Dblue vli=
nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span style=3D'f=
ont-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi all,<o=
:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;fo=
nt-family:"Calibri","sans-serif";color:#1F497D'>I will share how we utilize=
Twitter and Facebook. We have a few accounts.<o:p></o:p></span=
></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Cali=
bri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=3DMso=
ListParagraph style=3D'text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !s=
upportLists]><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-se=
rif";color:#1F497D'><span style=3D'mso-list:Ignore'>1.<span style=3D'font:7=
.0pt "Times New Roman"'> </span></span>=
</span><![endif]><span style=3D'font-size:11.0pt;font-family:"Calibri","san=
s-serif";color:#1F497D'>Facebook – Please promise you will R=
20; Like” us when you check out our page since I would like to =
have over 600 Fans. </span><span style=3D'font-size:11.0pt;font=
-family:Wingdings;color:#1F497D'>J</span><span style=3D'font-size:11.0pt;fo=
nt-family:"Calibri","sans-serif";color:#1F497D'> It is been at =
597 for a while. We have one account for our Tech Spot Co=
mputer Service and one page for Information Service.<o:p></o:p></span=
></p><p class=3DMsoListParagraph style=3D'margin-left:1.0in;text-indent:-.2=
5in;mso-list:l0 level2 lfo1'><![if !supportLists]><span style=3D'font-size:=
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span style=3D'mso=
-list:Ignore'>a.<span style=3D'font:7.0pt "Times New Roman"'> &n=
bsp; </span></span></span><![endif]><span style=3D'font-s=
ize:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a href=3D"htt=
p://www.facebook.com/home.php#!/ksutechspot">http://www.facebook.com/home.p=
hp#!/ksutechspot</a> <o:p><=
/o:p></span></p><p class=3DMsoNormal style=3D'margin-left:1.0in;text-indent=
:.5in'><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";c=
olor:#1F497D'>You will see a few comments from users appreciating our=
work. Last year, we give out prizes to attract fans.<o:p></o:p></spa=
n></p><p class=3DMsoListParagraph style=3D'margin-left:1.5in'><span style=
=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p=
> </o:p></span></p><p class=3DMsoListParagraph style=3D'margin-left:1.=
0in;text-indent:-.25in;mso-list:l0 level2 lfo1'><![if !supportLists]><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'=
><span style=3D'mso-list:Ignore'>b.<span style=3D'font:7.0pt "Times New Rom=
an"'> </span></span></span><![endif]><span st=
yle=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><=
a href=3D"http://www.facebook.com/home.php#!/informationservices">http://ww=
w.facebook.com/home.php#!/informationservices</a> - mostly outa=
ge and change announcement.<o:p></o:p></span></p><p class=3DMsoListParagrap=
h style=3D'margin-left:1.0in'><span style=3D'font-size:11.0pt;font-family:"=
Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=
=3DMsoListParagraph style=3D'text-indent:-.25in;mso-list:l0 level1 lfo1'><!=
[if !supportLists]><span style=3D'font-size:11.0pt;font-family:"Calibri","s=
ans-serif";color:#1F497D'><span style=3D'mso-list:Ignore'>2.<span style=3D'=
font:7.0pt "Times New Roman"'> </span><=
/span></span><![endif]><span style=3D'font-size:11.0pt;font-family:"Calibri=
","sans-serif";color:#1F497D'>Twitter – We us=
e a twitter account differently even though we are posting outages an=
d upcoming changes but users don’t have to follow u=
s – they just need to go to our support portal – announcements =
are posted in our portal page with Twitter api (see the black box in&=
nbsp; <a href=3D"http://support.kent.edu">http://support.kent.edu</a> =
) which will also post to our Facebook ( link b. above) since =
it is easier to post info even during non-working hours and will not be hin=
dered by the campus network. We have about 120 follower b=
ut it is not necessary to follow us to see the outages or announcements.&nb=
sp; <a href=3D"http://twitter.com/#!/ksuhelpdesk">http://twitter.com/=
#!/ksuhelpdesk</a><o:p></o:p></span></p><p class=3DMsoListParagraph><span s=
tyle=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>=
<o:p> </o:p></span></p><p class=3DMsoListParagraph><span style=3D'font=
-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> <=
/o:p></span></p><p class=3DMsoListParagraph><span style=3D'font-size:11.0pt=
;font-family:"Calibri","sans-serif";color:#1F497D'>Thank you,<o:p></o:p></s=
pan></p><p class=3DMsoListParagraph><span style=3D'font-size:11.0pt;font-fa=
mily:"Calibri","sans-serif";color:#1F497D'>Wendy Shih<o:p></o:p></span></p>=
<p class=3DMsoListParagraph style=3D'margin-left:1.0in'><span style=3D'font=
-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> <=
/o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-f=
amily:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p =
class=3DMsoNormal><b><span style=3D'font-size:10.0pt;font-family:"Tahoma","=
sans-serif"'>From:</span></b><span style=3D'font-size:10.0pt;font-family:"T=
ahoma","sans-serif"'> Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] <b>On =
Behalf Of </b>Doughty, Marc<br><b>Sent:</b> Thursday, May 12, 2011 10:34 AM=
<br><b>To:</b> RESNET-L@LISTSERV.ND.EDU<br><b>Subject:</b> Re: Facebook and=
Twitter use<o:p></o:p></span></p><p class=3DMsoNormal><o:p> </o:p></p=
><p class=3DMsoNormal style=3D'margin-bottom:12.0pt'>Thanks for the numbers=
. They confirm my suspicions about Twitter, which is that it gets a lot of =
press/hype, but almost nobody actually uses it. I think celebrities and the=
newsmedia keep Twitter on the 'front page', but in 'real life', people are=
n't really buying-in. It would seem Facebook is much more robust and reache=
s a much larger audience; I still can't imagine anyone wanting to subscribe=
/friend something like a computer lab or campus network status, though.<br =
clear=3Dall><br>- Marc Doughty<br>"If you aren't sure who is the give-=
way vessel, you are the give-way vessel."<br><br><o:p></o:p></p><div><=
p class=3DMsoNormal>On Wed, May 11, 2011 at 2:57 PM, McHugh, Noel <<a hr=
ef=3D"mailto:McHughN@evergreen.edu">McHughN@evergreen.edu</a>> wrote:<o:=
p></o:p></p><div><div><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto=
;mso-margin-bottom-alt:auto'><span style=3D'font-size:11.0pt;color:#1F497D'=
>Our Facebook account automatically pushes all posts to Twitter, so we only=
post to Facebook. </span><o:p></o:p></p><p class=3DMsoNormal style=
=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style=3D'font=
-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=3DMsoNorma=
l style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style=
=3D'font-size:11.0pt;color:#1F497D'>FYI I pulled data today from a student =
tech use survey. At Evergreen 80% of our students use Facebook a few =
times a week or more (65% daily), with only 11% using Twitter a few times a=
week or more (7% daily). MySpace trails even LinkedIn with only .9% =
using it a few times a week…</span><o:p></o:p></p><p class=3DMsoNorma=
l style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style=
=3D'font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=3D=
MsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><spa=
n style=3D'font-size:11.0pt;color:#1F497D'>Noel </span><o:p></o:p></p><p cl=
ass=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto=
'><span style=3D'font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></=
p><div><div style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0=
pt 0in 0in 0in'><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-m=
argin-bottom-alt:auto'><b><span style=3D'font-size:10.0pt'>From:</span></b>=
<span style=3D'font-size:10.0pt'> Resnet Forum [mailto:<a href=3D"mailto:RE=
SNET-L@LISTSERV.ND.EDU" target=3D"_blank">RESNET-L@LISTSERV.ND.EDU</a>] <b>=
On Behalf Of </b>Ian Worthington<br><b>Sent:</b> Monday, May 09, 2011 3:16 =
AM</span><o:p></o:p></p><div><div><p class=3DMsoNormal><br><b>To:</b> <a hr=
ef=3D"mailto:RESNET-L@LISTSERV.ND.EDU" target=3D"_blank">RESNET-L@LISTSERV.=
ND.EDU</a><br><b>Subject:</b> Re: Facebook and Twitter use<o:p></o:p></p></=
div></div></div></div><div><div><p class=3DMsoNormal style=3D'mso-margin-to=
p-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=3DMsoN=
ormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span la=
ng=3DEN-GB style=3D'font-size:11.0pt;color:#1F497D'>Hi, </span><o:p></o:p><=
/p><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-=
alt:auto'><span lang=3DEN-GB style=3D'font-size:11.0pt;color:#1F497D'> =
;</span><o:p></o:p></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:aut=
o;mso-margin-bottom-alt:auto'><span lang=3DEN-GB style=3D'font-size:11.0pt;=
color:#1F497D'>We have also been looking into the integration of Facebook/T=
witter as a means of communication to our students regarding the network. H=
owever, the only uses I can come up with is when we need to advertise an ou=
tage. We do have the means to make most of this automatic with our monitori=
ng tools, but part of my thinks that having a dedicated Twitter account for=
this screams unreliability. We manage the Halls internet, so first year st=
udents would be our audience. Can anyone else think of a more positive use =
of Twitter in this case?</span><o:p></o:p></p><p class=3DMsoNormal style=3D=
'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=3DEN-GB sty=
le=3D'font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=
=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><=
span lang=3DEN-GB style=3D'font-size:11.0pt;color:#1F497D'>Regards,</span><=
o:p></o:p></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-mar=
gin-bottom-alt:auto'><span lang=3DEN-GB style=3D'font-size:11.0pt;color:#1F=
497D'> </span><o:p></o:p></p><p class=3DMsoNormal style=3D'mso-margin-=
top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=3DEN-GB style=3D'fon=
t-size:9.0pt;color:#1F497D'>Ian Worthington</span></b><span lang=3DEN-GB st=
yle=3D'font-size:9.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=3DMso=
Normal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span l=
ang=3DEN-GB style=3D'font-size:9.0pt;color:gray'>Hornet System Specialist</=
span><o:p></o:p></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;m=
so-margin-bottom-alt:auto'><span lang=3DEN-GB style=3D'font-size:9.0pt;colo=
r:gray'> </span><o:p></o:p></p><p class=3DMsoNormal style=3D'mso-margi=
n-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=3DEN-GB style=3D'font=
-size:9.0pt;color:gray'>STARS IT | The University of Manchester | Q Floor W=
right Robinson Building | Altrincham Street | Manchester | M1 7JA</span><o:=
p></o:p></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margi=
n-bottom-alt:auto'><span lang=3DEN-GB style=3D'font-size:11.0pt;color:#1F49=
7D'> </span><o:p></o:p></p><p class=3DMsoNormal style=3D'mso-margin-to=
p-alt:auto;mso-margin-bottom-alt:auto'><b><span style=3D'font-size:10.0pt'>=
From:</span></b><span style=3D'font-size:10.0pt'> Resnet Forum [mailto:<a h=
ref=3D"mailto:RESNET-L@LISTSERV.ND.EDU" target=3D"_blank">RESNET-L@LISTSERV=
.ND.EDU</a>] <b>On Behalf Of </b>Ben Fielden<br><b>Sent:</b> 27 April 2011 =
23:45<br><b>To:</b> <a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU" target=3D"_=
blank">RESNET-L@LISTSERV.ND.EDU</a><br><b>Subject:</b> Re: Facebook and Twi=
tter use</span><o:p></o:p></p><p class=3DMsoNormal style=3D'mso-margin-top-=
alt:auto;mso-margin-bottom-alt:auto'><span lang=3DEN-GB> </span><o:p><=
/o:p></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-b=
ottom-alt:auto'><span lang=3DEN-GB>We have not used Facebook, but do use Tw=
itter - (<a href=3D"http://www.twitter.com/GWUSTS" target=3D"_blank">http:/=
/www.twitter.com/GWUSTS</a>). I can't say we use it extremely often, but we=
like it to get information out and use it to let people know about service=
issues.</span><o:p></o:p></p><div><p class=3DMsoNormal style=3D'mso-margin=
-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=3DEN-GB> </span><=
o:p></o:p></p></div><div><p><span lang=3DEN-GB style=3D'font-size:10.0pt'>1=
.</span><span lang=3DEN-GB style=3D'font-size:7.0pt'> &nbs=
p; </span><span lang=3DEN-GB style=3D'font-size:10.0pt'>Di=
d you have issues getting the account up and running?</span><o:p></o:p></p>=
<p><span lang=3DEN-GB style=3D'font-size:10.0pt'>None whatsoever. I did run=
it by our central IT communications guru first for approval.</span><o:p></=
o:p></p><p><span lang=3DEN-GB style=3D'font-size:10.0pt'>2.</span><span lan=
g=3DEN-GB style=3D'font-size:7.0pt'> &nb=
sp;</span><span lang=3DEN-GB style=3D'font-size:10.0pt'>Have you continued =
to use it?</span><o:p></o:p></p><p><span lang=3DEN-GB style=3D'font-size:10=
.0pt'>Yes. Though somewhat off and on as we see issues or think we could re=
ach someone</span><o:p></o:p></p><p><span lang=3DEN-GB style=3D'font-size:1=
0.0pt'>3.</span><span lang=3DEN-GB style=3D'font-size:7.0pt'> &n=
bsp; </span><span lang=3DEN-GB style=3D'font-size:10=
.0pt'>How have you dealt with “You guys/my network/this school is ter=
rible/sucks/etc” messages posted to Facebook or Twitter?</span><o:p><=
/o:p></p><p><span lang=3DEN-GB style=3D'font-size:10.0pt'>We see them const=
antly and ignore them. In some cases we see folks who seem to have real pro=
blems "Gosh, I'm right in the middle of this paper and GWireless keeps=
dropping". In those cases we might tweet 'at' them and say "Hey,=
see you're having problems, stop by the basement in the library and we can=
help!"</span><o:p></o:p></p><p><span lang=3DEN-GB style=3D'font-size:=
10.0pt'>4.</span><span lang=3DEN-GB style=3D'font-size:7.0pt'> &=
nbsp; </span><span lang=3DEN-GB style=3D'font-size:1=
0.0pt'>What sort of information have you put out there?</span><o:p></o:p></=
p><p><span lang=3DEN-GB style=3D'font-size:10.0pt'>Mostly outages, informat=
ion about new services, where to get help, little security tips.</span><o:p=
></o:p></p><p><span lang=3DEN-GB style=3D'font-size:10.0pt'>5.</span><span =
lang=3DEN-GB style=3D'font-size:7.0pt'> =
</span><span lang=3DEN-GB style=3D'font-size:10.0pt'><This space r=
eserved for anything else you may think of></span><o:p></o:p></p><div><d=
iv><div><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bo=
ttom-alt:auto'><span lang=3DEN-GB>The best thing I've found is to set up Tw=
eetDeck with a bunch of columns that are custom searches. This lets you sta=
rt tracking issues, service launches, and just raw feelings about an issue.=
For example, we do like "GWU wireless" "GWU technology"=
; "GWU STS" "GWU resnet" "gwu cable" and the =
like.</span><o:p></o:p></p></div><div><p class=3DMsoNormal style=3D'mso-mar=
gin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=3DEN-GB>--</span><o=
:p></o:p></p></div><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;ms=
o-margin-bottom-alt:auto'><span lang=3DEN-GB>Ben Fielden</span><o:p></o:p><=
/p><div><div><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-marg=
in-bottom-alt:auto'><span lang=3DEN-GB>Manager of Technical Support</span><=
o:p></o:p></p></div><div><p class=3DMsoNormal style=3D'mso-margin-top-alt:a=
uto;mso-margin-bottom-alt:auto'><span lang=3DEN-GB>Student Technology Servi=
ces</span><o:p></o:p></p></div><div><p class=3DMsoNormal style=3D'mso-margi=
n-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=3DEN-GB>Division of I=
nformation Technology</span><o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=3DE=
N-GB><a href=3D"http://it.gwu.edu/sts" target=3D"_blank">http://it.gwu.edu/=
sts</a></span><o:p></o:p></p></div></div><div><p class=3DMsoNormal style=3D=
'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=3DEN-GB>202=
-994-2597</span><o:p></o:p></p></div><div><p class=3DMsoNormal style=3D'mso=
-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=3DEN-GB> <=
/span><o:p></o:p></p></div><div><p class=3DMsoNormal style=3D'mso-margin-to=
p-alt:auto;mso-margin-bottom-alt:auto'><span lang=3DEN-GB style=3D'font-siz=
e:10.0pt'>Division of Information Technology staff members will <span =
style=3D'color:#222222'>NEVER ask for your </span>password!</span><o:p=
></o:p></p></div><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;marg=
in-bottom:12.0pt'><span lang=3DEN-GB> </span><o:p></o:p></p><div><p cl=
ass=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto=
'><span lang=3DEN-GB>On Wed, Apr 27, 2011 at 6:10 PM, Karmel Clark-Hoff <=
;<a href=3D"mailto:karmel@scrippscollege.edu" target=3D"_blank">karmel@scri=
ppscollege.edu</a>> wrote:</span><o:p></o:p></p><p class=3DMsoNormal sty=
le=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=3DEN-G=
B>Hi Sean,<br><br>I started a facebook page last year and our PR department=
uses Twitter.<br><br>Karmel Clark-Hoff<br>Manager, User Support Services<b=
r>Scripps College - IT<br>240 E. 11th St. , Suite 10<br>Claremont, Ca. 9171=
1<br>909-607-4227<br><a href=3D"mailto:Karmel@Scrippscollege.edu">Karmel@Sc=
rippscollege.edu</a><br><br><a href=3D"Http://pages.scrippscollege.edu/%7Ek=
armel/" target=3D"_blank">Http://pages.scrippscollege.edu/~karmel/</a><br><=
br><br>>>> "Ward, Sean" <<a href=3D"mailto:sward@bell=
armine.edu" target=3D"_blank">sward@bellarmine.edu</a>> 4/27/2011 1:30 P=
M >>></span><o:p></o:p></p><div><p class=3DMsoNormal style=3D'mso-=
margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=3DEN-GB>I'm look=
ing for input from other universities and colleges who have attempted to us=
e Facebook and Twitter to maintain communication with your students.<br><br=
>1. Did you have issues getting the account up and run=
ning?</span><o:p></o:p></p></div><p class=3DMsoNormal style=3D'mso-margin-t=
op-alt:auto;mso-margin-bottom-alt:auto'><span lang=3DEN-GB>I did have to as=
k my PR guy for help in how to setup a "page".</span><o:p></o:p><=
/p><div><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bo=
ttom-alt:auto'><span lang=3DEN-GB><br>2. Have you cont=
inued to use it?</span><o:p></o:p></p></div><p class=3DMsoNormal style=3D'm=
so-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=3DEN-GB>Every=
few months I post something on it. If I had any friends I would do m=
ore with the page.<br><br>3. How have you dealt with &=
quot;You guys/my network/this school is terrible/sucks/etc" messages p=
osted to Facebook?<br>Very few people have seen my page so I have no messag=
es like these.</span><o:p></o:p></p><div><p class=3DMsoNormal style=3D'mso-=
margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=3DEN-GB><br>4. &=
nbsp; What sort of information have you put out there?</span>=
<o:p></o:p></p></div><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;=
mso-margin-bottom-alt:auto'><span lang=3DEN-GB>IT info regarding Fall Orien=
tation, Spring Orientation, pictures of our parties w/ our student interns,=
used the account to "like" a facebook page our intern created fo=
r a XtraNormal workshop they hosted on campus.</span><o:p></o:p></p><div><p=
class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:a=
uto'><span lang=3DEN-GB><br>5. <This space reserved=
for anything else you may think of></span><o:p></o:p></p></div><p class=
=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><=
span lang=3DEN-GB>I originally created this page so I could list it on the =
new letter we send to incoming students. I thought if they had questi=
ons they would refer them to our facebook account. I've received NONE=
. Right now my only followers or "likers" are current IT st=
aff or student interns. Hopefully next year will be better.</span><o:=
p></o:p></p><div><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;marg=
in-bottom:12.0pt'><span lang=3DEN-GB><br>Some example pages would be good a=
s well. At the moment, our web presence can be worked on and this seems lik=
e a simple way to go about it.</span><o:p></o:p></p></div><p class=3DMsoNor=
mal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=
=3DEN-GB><a href=3D"http://www.facebook.com/pages/Scripps-College-Informati=
on-Technology-Department/128089100547560" target=3D"_blank">http://www.face=
book.com/pages/Scripps-College-Information-Technology-Department/1280891005=
47560</a><br><br>After viewing Rizzo's Providence page I see I was missing =
some pertinent information about my department. I'll have to work on =
that. Thanks :)<br><br>Karmel<br><br>________________________________=
___________________</span><o:p></o:p></p><div><div><p class=3DMsoNormal sty=
le=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=3DEN-G=
B>You are subscribed to the ResNet-L mailing list.<br><br>To subscribe, uns=
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resnet-l.html</a><br>___________________________________________________</s=
pan><o:p></o:p></p></div></div></div><p class=3DMsoNormal style=3D'mso-marg=
in-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=3DEN-GB> </span=
><o:p></o:p></p></div></div></div><p class=3DMsoNormal style=3D'mso-margin-=
top-alt:auto;mso-margin-bottom-alt:auto'><span lang=3DEN-GB>_______________=
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