[26342] in resnet
Re: Facebook and Twitter use
daemon@ATHENA.MIT.EDU (Doughty, Marc)
Thu May 12 10:33:57 2011
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Message-ID: <BANLkTinBkyJW7ZSTZb_ahJ6a42V+_LfwUw@mail.gmail.com>
Date: Thu, 12 May 2011 10:33:30 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Doughty, Marc" <marc_doughty@brown.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <52177C930FA90F4D9888B0343FDB79FB0395AC71@birch.evergreen.edu>
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Thanks for the numbers. They confirm my suspicions about Twitter, which is
that it gets a lot of press/hype, but almost nobody actually uses it. I
think celebrities and the newsmedia keep Twitter on the 'front page', but i=
n
'real life', people aren't really buying-in. It would seem Facebook is much
more robust and reaches a much larger audience; I still can't imagine anyon=
e
wanting to subscribe/friend something like a computer lab or campus network
status, though.
- Marc Doughty
"If you aren't sure who is the give-way vessel, you are the give-way
vessel."
On Wed, May 11, 2011 at 2:57 PM, McHugh, Noel <McHughN@evergreen.edu> wrote=
:
> Our Facebook account automatically pushes all posts to Twitter, so we onl=
y
> post to Facebook.
>
>
>
> FYI I pulled data today from a student tech use survey. At Evergreen 80%
> of our students use Facebook a few times a week or more (65% daily), with
> only 11% using Twitter a few times a week or more (7% daily). MySpace
> trails even LinkedIn with only .9% using it a few times a week=85
>
>
>
> Noel
>
>
>
> *From:* Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] *On Behalf Of *Ian
> Worthington
> *Sent:* Monday, May 09, 2011 3:16 AM
>
> *To:* RESNET-L@LISTSERV.ND.EDU
> *Subject:* Re: Facebook and Twitter use
>
>
>
> Hi,
>
>
>
> We have also been looking into the integration of Facebook/Twitter as a
> means of communication to our students regarding the network. However, th=
e
> only uses I can come up with is when we need to advertise an outage. We d=
o
> have the means to make most of this automatic with our monitoring tools, =
but
> part of my thinks that having a dedicated Twitter account for this scream=
s
> unreliability. We manage the Halls internet, so first year students would=
be
> our audience. Can anyone else think of a more positive use of Twitter in
> this case?
>
>
>
> Regards,
>
>
>
> *Ian Worthington*
>
> Hornet System Specialist
>
>
>
> STARS IT | The University of Manchester | Q Floor Wright Robinson Buildin=
g
> | Altrincham Street | Manchester | M1 7JA
>
>
>
> *From:* Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] *On Behalf Of *Ben
> Fielden
> *Sent:* 27 April 2011 23:45
> *To:* RESNET-L@LISTSERV.ND.EDU
> *Subject:* Re: Facebook and Twitter use
>
>
>
> We have not used Facebook, but do use Twitter - (
> http://www.twitter.com/GWUSTS). I can't say we use it extremely often, bu=
t
> we like it to get information out and use it to let people know about
> service issues.
>
>
>
> 1. Did you have issues getting the account up and running?
>
> None whatsoever. I did run it by our central IT communications guru first
> for approval.
>
> 2. Have you continued to use it?
>
> Yes. Though somewhat off and on as we see issues or think we could reach
> someone
>
> 3. How have you dealt with =93You guys/my network/this school is
> terrible/sucks/etc=94 messages posted to Facebook or Twitter?
>
> We see them constantly and ignore them. In some cases we see folks who se=
em
> to have real problems "Gosh, I'm right in the middle of this paper and
> GWireless keeps dropping". In those cases we might tweet 'at' them and sa=
y
> "Hey, see you're having problems, stop by the basement in the library and=
we
> can help!"
>
> 4. What sort of information have you put out there?
>
> Mostly outages, information about new services, where to get help, little
> security tips.
>
> 5. <This space reserved for anything else you may think of>
>
> The best thing I've found is to set up TweetDeck with a bunch of columns
> that are custom searches. This lets you start tracking issues, service
> launches, and just raw feelings about an issue. For example, we do like "=
GWU
> wireless" "GWU technology" "GWU STS" "GWU resnet" "gwu cable" and the lik=
e.
>
> --
>
> Ben Fielden
>
> Manager of Technical Support
>
> Student Technology Services
>
> Division of Information Technology
>
> http://it.gwu.edu/sts
>
> 202-994-2597
>
>
>
> Division of Information Technology staff members will NEVER ask for your
> password!
>
>
>
> On Wed, Apr 27, 2011 at 6:10 PM, Karmel Clark-Hoff <
> karmel@scrippscollege.edu> wrote:
>
> Hi Sean,
>
> I started a facebook page last year and our PR department uses Twitter.
>
> Karmel Clark-Hoff
> Manager, User Support Services
> Scripps College - IT
> 240 E. 11th St. , Suite 10
> Claremont, Ca. 91711
> 909-607-4227
> Karmel@Scrippscollege.edu
>
> Http://pages.scrippscollege.edu/~karmel/
>
>
> >>> "Ward, Sean" <sward@bellarmine.edu> 4/27/2011 1:30 PM >>>
>
> I'm looking for input from other universities and colleges who have
> attempted to use Facebook and Twitter to maintain communication with your
> students.
>
> 1. Did you have issues getting the account up and running?
>
> I did have to ask my PR guy for help in how to setup a "page".
>
>
> 2. Have you continued to use it?
>
> Every few months I post something on it. If I had any friends I would do
> more with the page.
>
> 3. How have you dealt with "You guys/my network/this school is
> terrible/sucks/etc" messages posted to Facebook?
> Very few people have seen my page so I have no messages like these.
>
>
> 4. What sort of information have you put out there?
>
> IT info regarding Fall Orientation, Spring Orientation, pictures of our
> parties w/ our student interns, used the account to "like" a facebook pag=
e
> our intern created for a XtraNormal workshop they hosted on campus.
>
>
> 5. <This space reserved for anything else you may think of>
>
> I originally created this page so I could list it on the new letter we se=
nd
> to incoming students. I thought if they had questions they would refer t=
hem
> to our facebook account. I've received NONE. Right now my only follower=
s
> or "likers" are current IT staff or student interns. Hopefully next year
> will be better.
>
>
> Some example pages would be good as well. At the moment, our web presence
> can be worked on and this seems like a simple way to go about it.
>
>
> http://www.facebook.com/pages/Scripps-College-Information-Technology-Depa=
rtment/128089100547560
>
> After viewing Rizzo's Providence page I see I was missing some pertinent
> information about my department. I'll have to work on that. Thanks :)
>
> Karmel
>
> ___________________________________________________
>
> You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives,
> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
>
>
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html____________________________=
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>
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>
> To subscribe, unsubscribe or search the archives, go to
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>
> To subscribe, unsubscribe or search the archives, go to
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___________________________________________________
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Thanks for the numbers. They confirm my suspicions about Twitter, which is =
that it gets a lot of press/hype, but almost nobody actually uses it. I thi=
nk celebrities and the newsmedia keep Twitter on the 'front page', =
but in 'real life', people aren't really buying-in. It would se=
em Facebook is much more robust and reaches a much larger audience; I still=
can't imagine anyone wanting to subscribe/friend something like a comp=
uter lab or campus network status, though.<br clear=3D"all">
<br>- Marc Doughty<br>"If you aren't sure who is the give-way vess=
el, you are the give-way vessel."<br>
<br><br><div class=3D"gmail_quote">On Wed, May 11, 2011 at 2:57 PM, McHugh,=
Noel <span dir=3D"ltr"><<a href=3D"mailto:McHughN@evergreen.edu">McHugh=
N@evergreen.edu</a>></span> wrote:<br><blockquote class=3D"gmail_quote" =
style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div link=3D"blue" vlink=3D"purple" lang=3D"EN-US"><div><p class=3D"MsoNorm=
al"><span style=3D"font-size:11.0pt;color:#1F497D">Our Facebook account aut=
omatically pushes all posts to Twitter, so we only post to Facebook.=A0 </s=
pan></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;color:#1F497D">=A0</=
span></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;color:#1F49=
7D">FYI I pulled data today from a student tech use survey.=A0 At Evergreen=
80% of our students use Facebook a few times a week or more (65% daily), w=
ith only 11% using Twitter a few times a week or more (7% daily).=A0 MySpac=
e trails even LinkedIn with only .9% using it a few times a week=85</span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;color:#1F497D">=A0</=
span></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;color:#1F49=
7D">Noel </span></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;=
color:#1F497D">=A0</span></p>
<div><div style=3D"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt=
0in 0in 0in"><p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt">Fr=
om:</span></b><span style=3D"font-size:10.0pt"> Resnet Forum [mailto:<a hre=
f=3D"mailto:RESNET-L@LISTSERV.ND.EDU" target=3D"_blank">RESNET-L@LISTSERV.N=
D.EDU</a>] <b>On Behalf Of </b>Ian Worthington<br>
<b>Sent:</b> Monday, May 09, 2011 3:16 AM</span></p><div><div></div><div cl=
ass=3D"h5"><br><b>To:</b> <a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU" targe=
t=3D"_blank">RESNET-L@LISTSERV.ND.EDU</a><br><b>Subject:</b> Re: Facebook a=
nd Twitter use</div>
</div><p></p></div></div><div><div></div><div class=3D"h5"><p class=3D"MsoN=
ormal">=A0</p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;color:=
#1F497D" lang=3D"EN-GB">Hi, </span></p><p class=3D"MsoNormal"><span style=
=3D"font-size:11.0pt;color:#1F497D" lang=3D"EN-GB">=A0</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;color:#1F497D" lang=
=3D"EN-GB">We have also been looking into the integration of Facebook/Twitt=
er as a means of communication to our students regarding the network. Howev=
er, the only uses I can come up with is when we need to advertise an outage=
. We do have the means to make most of this automatic with our monitoring t=
ools, but part of my thinks that having a dedicated Twitter account for thi=
s screams unreliability. We manage the Halls internet, so first year studen=
ts would be our audience. Can anyone else think of a more positive use of T=
witter in this case?</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;color:#1F497D" lang=
=3D"EN-GB">=A0</span></p><p class=3D"MsoNormal"><span style=3D"font-size:11=
.0pt;color:#1F497D" lang=3D"EN-GB">Regards,</span></p><p class=3D"MsoNormal=
"><span style=3D"font-size:11.0pt;color:#1F497D" lang=3D"EN-GB">=A0</span><=
/p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:9.0pt;color:#1F497D" lan=
g=3D"EN-GB">Ian Worthington</span></b><span style=3D"font-size:9.0pt;color:=
#1F497D" lang=3D"EN-GB"> </span></p><p class=3D"MsoNormal"><span style=3D"f=
ont-size:9.0pt;color:gray" lang=3D"EN-GB">Hornet System Specialist</span></=
p>
<p class=3D"MsoNormal"><span style=3D"font-size:9.0pt;color:gray" lang=3D"E=
N-GB">=A0</span></p><p class=3D"MsoNormal"><span style=3D"font-size:9.0pt;c=
olor:gray" lang=3D"EN-GB">STARS IT | The University of Manchester | Q Floor=
Wright Robinson Building | Altrincham Street | Manchester | M1 7JA</span><=
span style=3D"font-size:9.0pt;color:#BFBFBF" lang=3D"EN-GB"></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;color:#1F497D" lang=
=3D"EN-GB">=A0</span></p><p class=3D"MsoNormal"><b><span style=3D"font-size=
:10.0pt">From:</span></b><span style=3D"font-size:10.0pt"> Resnet Forum [ma=
ilto:<a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU" target=3D"_blank">RESNET-L=
@LISTSERV.ND.EDU</a>] <b>On Behalf Of </b>Ben Fielden<br>
<b>Sent:</b> 27 April 2011 23:45<br><b>To:</b> <a href=3D"mailto:RESNET-L@L=
ISTSERV.ND.EDU" target=3D"_blank">RESNET-L@LISTSERV.ND.EDU</a><br><b>Subjec=
t:</b> Re: Facebook and Twitter use</span></p><p class=3D"MsoNormal"><span =
lang=3D"EN-GB">=A0</span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB">We have not used Facebook, but =
do use Twitter - (<a href=3D"http://www.twitter.com/GWUSTS" target=3D"_blan=
k">http://www.twitter.com/GWUSTS</a>). I can't say we use it extremely =
often, but we like it to get information out and use it to let people know =
about service issues.</span></p>
<div><p class=3D"MsoNormal"><span lang=3D"EN-GB">=A0</span></p></div><div><=
p><span style=3D"font-size:10.0pt" lang=3D"EN-GB">1.</span><span style=3D"f=
ont-size:7.0pt" lang=3D"EN-GB">=A0=A0=A0=A0=A0=A0=A0</span><span style=3D"f=
ont-size:10.0pt" lang=3D"EN-GB">Did you have issues getting the account up =
and running?</span></p>
<p><span style=3D"font-size:10.0pt" lang=3D"EN-GB">None whatsoever. I did r=
un it by our central IT communications guru first for approval.</span></p><=
p><span style=3D"font-size:10.0pt" lang=3D"EN-GB">2.</span><span style=3D"f=
ont-size:7.0pt" lang=3D"EN-GB">=A0=A0=A0=A0=A0=A0=A0</span><span style=3D"f=
ont-size:10.0pt" lang=3D"EN-GB">Have you continued to use it?</span></p>
<p><span style=3D"font-size:10.0pt" lang=3D"EN-GB">Yes. Though somewhat off=
and on as we see issues or think we could reach someone</span></p><p><span=
style=3D"font-size:10.0pt" lang=3D"EN-GB">3.</span><span style=3D"font-siz=
e:7.0pt" lang=3D"EN-GB">=A0=A0=A0=A0=A0=A0=A0</span><span style=3D"font-siz=
e:10.0pt" lang=3D"EN-GB">How have you dealt with =93You guys/my network/thi=
s school is terrible/sucks/etc=94 messages posted to Facebook or Twitter?</=
span></p>
<p><span style=3D"font-size:10.0pt" lang=3D"EN-GB">We see them constantly a=
nd ignore them. In some cases we see folks who seem to have real problems &=
quot;Gosh, I'm right in the middle of this paper and GWireless keeps dr=
opping". In those cases we might tweet 'at' them and say "=
;Hey, see you're having problems, stop by the basement in the library a=
nd we can help!"</span></p>
<p><span style=3D"font-size:10.0pt" lang=3D"EN-GB">4.</span><span style=3D"=
font-size:7.0pt" lang=3D"EN-GB">=A0=A0=A0=A0=A0=A0=A0</span><span style=3D"=
font-size:10.0pt" lang=3D"EN-GB">What sort of information have you put out =
there?</span></p><p><span style=3D"font-size:10.0pt" lang=3D"EN-GB">Mostly =
outages, information about new services, where to get help, little security=
tips.</span></p>
<p><span style=3D"font-size:10.0pt" lang=3D"EN-GB">5.</span><span style=3D"=
font-size:7.0pt" lang=3D"EN-GB">=A0=A0=A0=A0=A0=A0=A0</span><span style=3D"=
font-size:10.0pt" lang=3D"EN-GB"><This space reserved for anything else =
you may think of></span></p>
<div><div><div><p class=3D"MsoNormal"><span lang=3D"EN-GB">The best thing I=
've found is to set up TweetDeck with a bunch of columns that are custo=
m searches. This lets you start tracking issues, service launches, and just=
raw feelings about an issue. For example, we do like "GWU wireless&qu=
ot; "GWU technology" "GWU STS" "GWU resnet" &=
quot;gwu cable" and the like.</span></p>
</div><div><p class=3D"MsoNormal"><span lang=3D"EN-GB">--</span></p></div><=
p class=3D"MsoNormal"><span lang=3D"EN-GB">Ben Fielden</span></p><div><div>=
<p class=3D"MsoNormal"><span lang=3D"EN-GB">Manager of Technical Support</s=
pan></p>
</div><div><p class=3D"MsoNormal"><span lang=3D"EN-GB">Student Technology S=
ervices</span></p></div><div><p class=3D"MsoNormal"><span lang=3D"EN-GB">Di=
vision of Information Technology</span></p></div><div><p class=3D"MsoNormal=
"><span lang=3D"EN-GB"><a href=3D"http://it.gwu.edu/sts" target=3D"_blank">=
http://it.gwu.edu/sts</a></span></p>
</div></div><div><p class=3D"MsoNormal"><span lang=3D"EN-GB">202-994-2597</=
span></p></div><div><p class=3D"MsoNormal"><span lang=3D"EN-GB">=A0</span><=
/p></div><div><p class=3D"MsoNormal"><span style=3D"font-size:10.0pt" lang=
=3D"EN-GB">Division of Information Technology staff members will=A0<span st=
yle=3D"color:#222222">NEVER ask for your=A0</span>password!</span><span lan=
g=3D"EN-GB"></span></p>
</div><p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt"><span lang=3D"E=
N-GB">=A0</span></p><div><p class=3D"MsoNormal"><span lang=3D"EN-GB">On Wed=
, Apr 27, 2011 at 6:10 PM, Karmel Clark-Hoff <<a href=3D"mailto:karmel@s=
crippscollege.edu" target=3D"_blank">karmel@scrippscollege.edu</a>> wrot=
e:</span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB">Hi Sean,<br><br>I started a fac=
ebook page last year and our PR department uses Twitter.<br><br>Karmel Clar=
k-Hoff<br>Manager, User Support Services<br>Scripps College - IT<br>240 E. =
11th St. , Suite 10<br>
Claremont, Ca. 91711<br>909-607-4227<br>Karmel@Scrippscollege.edu<br><br><a=
href=3D"Http://pages.scrippscollege.edu/%7Ekarmel/" target=3D"_blank">Http=
://pages.scrippscollege.edu/~karmel/</a><br><br><br>>>> "Ward=
, Sean" <<a href=3D"mailto:sward@bellarmine.edu" target=3D"_blank">=
sward@bellarmine.edu</a>> 4/27/2011 1:30 PM >>></span></p>
<div><p class=3D"MsoNormal"><span lang=3D"EN-GB">I'm looking for input =
from other universities and colleges who have attempted to use Facebook and=
Twitter to maintain communication with your students.<br><br>1. =A0 =A0 =
=A0 Did you have issues getting the account up and running?</span></p>
</div><p class=3D"MsoNormal"><span lang=3D"EN-GB">I did have to ask my PR g=
uy for help in how to setup a "page".</span></p><div><p class=3D"=
MsoNormal"><span lang=3D"EN-GB"><br>2. =A0 =A0 =A0 Have you continued to us=
e it?</span></p>
</div><p class=3D"MsoNormal"><span lang=3D"EN-GB">Every few months I post s=
omething on it. =A0If I had any friends I would do more with the page.<br><=
br>3. =A0 =A0 =A0 How have you dealt with "You guys/my network/this sc=
hool is terrible/sucks/etc" messages posted to Facebook?<br>
Very few people have seen my page so I have no messages like these.</span><=
/p><div><p class=3D"MsoNormal"><span lang=3D"EN-GB"><br>4. =A0 =A0 =A0 What=
sort of information have you put out there?</span></p></div><p class=3D"Ms=
oNormal">
<span lang=3D"EN-GB">IT info regarding Fall Orientation, Spring Orientation=
, pictures of our parties w/ our student interns, used the account to "=
;like" a facebook page our intern created for a XtraNormal workshop th=
ey hosted on campus.</span></p>
<div><p class=3D"MsoNormal"><span lang=3D"EN-GB"><br>5. =A0 =A0 =A0 <Thi=
s space reserved for anything else you may think of></span></p></div><p =
class=3D"MsoNormal"><span lang=3D"EN-GB">I originally created this page so =
I could list it on the new letter we send to incoming students. =A0I though=
t if they had questions they would refer them to our facebook account. =A0I=
've received NONE. =A0Right now my only followers or "likers"=
are current IT staff or student interns. =A0Hopefully next year will be be=
tter.</span></p>
<div><p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt"><span lang=3D"EN=
-GB"><br>Some example pages would be good as well. At the moment, our web p=
resence can be worked on and this seems like a simple way to go about it.</=
span></p>
</div><p class=3D"MsoNormal"><span lang=3D"EN-GB"><a href=3D"http://www.fac=
ebook.com/pages/Scripps-College-Information-Technology-Department/128089100=
547560" target=3D"_blank">http://www.facebook.com/pages/Scripps-College-Inf=
ormation-Technology-Department/128089100547560</a><br>
<br>After viewing Rizzo's Providence page I see I was missing some pert=
inent information about my department. =A0I'll have to work on that. =
=A0Thanks :)<br><br>Karmel<br><br>_________________________________________=
__________</span></p>
<div><div><p class=3D"MsoNormal"><span lang=3D"EN-GB">You are subscribed to=
the ResNet-L mailing list.<br><br>To subscribe, unsubscribe or search the =
archives,<br>go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html=
" target=3D"_blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a><br>
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