[26340] in resnet
Re: Facebook and Twitter use
daemon@ATHENA.MIT.EDU (McHugh, Noel)
Wed May 11 14:57:53 2011
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Message-ID: <52177C930FA90F4D9888B0343FDB79FB0395AC71@birch.evergreen.edu>
Date: Wed, 11 May 2011 11:57:26 -0700
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "McHugh, Noel" <McHughN@evergreen.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: A<7388C31F98DD5E41A9F4FE0C005CCEEC06893A59@IBERIA.ts.umist.ac.uk>
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Our Facebook account automatically pushes all posts to Twitter, so we
only post to Facebook. =20
=20
FYI I pulled data today from a student tech use survey. At Evergreen
80% of our students use Facebook a few times a week or more (65% daily),
with only 11% using Twitter a few times a week or more (7% daily).
MySpace trails even LinkedIn with only .9% using it a few times a
week...
=20
Noel=20
=20
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Ian
Worthington
Sent: Monday, May 09, 2011 3:16 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Facebook and Twitter use
=20
Hi,=20
=20
We have also been looking into the integration of Facebook/Twitter as a
means of communication to our students regarding the network. However,
the only uses I can come up with is when we need to advertise an outage.
We do have the means to make most of this automatic with our monitoring
tools, but part of my thinks that having a dedicated Twitter account for
this screams unreliability. We manage the Halls internet, so first year
students would be our audience. Can anyone else think of a more positive
use of Twitter in this case?
=20
Regards,
=20
Ian Worthington=20
Hornet System Specialist
=20
STARS IT | The University of Manchester | Q Floor Wright Robinson
Building | Altrincham Street | Manchester | M1 7JA
=20
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Ben
Fielden
Sent: 27 April 2011 23:45
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Facebook and Twitter use
=20
We have not used Facebook, but do use Twitter -
(http://www.twitter.com/GWUSTS). I can't say we use it extremely often,
but we like it to get information out and use it to let people know
about service issues.
=20
1. Did you have issues getting the account up and running?
None whatsoever. I did run it by our central IT communications guru
first for approval.
2. Have you continued to use it?
Yes. Though somewhat off and on as we see issues or think we could reach
someone
3. How have you dealt with "You guys/my network/this school is
terrible/sucks/etc" messages posted to Facebook or Twitter?
We see them constantly and ignore them. In some cases we see folks who
seem to have real problems "Gosh, I'm right in the middle of this paper
and GWireless keeps dropping". In those cases we might tweet 'at' them
and say "Hey, see you're having problems, stop by the basement in the
library and we can help!"
4. What sort of information have you put out there?
Mostly outages, information about new services, where to get help,
little security tips.
5. <This space reserved for anything else you may think of>
The best thing I've found is to set up TweetDeck with a bunch of columns
that are custom searches. This lets you start tracking issues, service
launches, and just raw feelings about an issue. For example, we do like
"GWU wireless" "GWU technology" "GWU STS" "GWU resnet" "gwu cable" and
the like.
--
Ben Fielden
Manager of Technical Support
Student Technology Services
Division of Information Technology
http://it.gwu.edu/sts
202-994-2597
=20
Division of Information Technology staff members will NEVER ask for your
password!
=20
On Wed, Apr 27, 2011 at 6:10 PM, Karmel Clark-Hoff
<karmel@scrippscollege.edu> wrote:
Hi Sean,
I started a facebook page last year and our PR department uses Twitter.
Karmel Clark-Hoff
Manager, User Support Services
Scripps College - IT
240 E. 11th St. , Suite 10
Claremont, Ca. 91711
909-607-4227
Karmel@Scrippscollege.edu
Http://pages.scrippscollege.edu/~karmel/
>>> "Ward, Sean" <sward@bellarmine.edu> 4/27/2011 1:30 PM >>>
I'm looking for input from other universities and colleges who have
attempted to use Facebook and Twitter to maintain communication with
your students.
1. Did you have issues getting the account up and running?
I did have to ask my PR guy for help in how to setup a "page".
2. Have you continued to use it?
Every few months I post something on it. If I had any friends I would
do more with the page.
3. How have you dealt with "You guys/my network/this school is
terrible/sucks/etc" messages posted to Facebook?
Very few people have seen my page so I have no messages like these.
4. What sort of information have you put out there?
IT info regarding Fall Orientation, Spring Orientation, pictures of our
parties w/ our student interns, used the account to "like" a facebook
page our intern created for a XtraNormal workshop they hosted on campus.
5. <This space reserved for anything else you may think of>
I originally created this page so I could list it on the new letter we
send to incoming students. I thought if they had questions they would
refer them to our facebook account. I've received NONE. Right now my
only followers or "likers" are current IT staff or student interns.
Hopefully next year will be better.
Some example pages would be good as well. At the moment, our web
presence can be worked on and this seems like a simple way to go about
it.
http://www.facebook.com/pages/Scripps-College-Information-Technology-Dep
artment/128089100547560
After viewing Rizzo's Providence page I see I was missing some pertinent
information about my department. I'll have to work on that. Thanks :)
Karmel
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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-US link=3Dblue =
vlink=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'>Our Facebook account automatically pushes all posts to Twitter, so we =
only post to Facebook. <o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'>FYI I pulled data today from a student tech use survey. At =
Evergreen 80% of our students use Facebook a few times a week or more =
(65% daily), with only 11% using Twitter a few times a week or more (7% =
daily). MySpace trails even LinkedIn with only .9% using it a few =
times a week…<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'>Noel <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'><o:p> </o:p></span></p><div><div =
style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in =
0in 0in'><p class=3DMsoNormal><b><span =
style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span>=
</b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> =
Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] <b>On Behalf Of </b>Ian =
Worthington<br><b>Sent:</b> Monday, May 09, 2011 3:16 AM<br><b>To:</b> =
RESNET-L@LISTSERV.ND.EDU<br><b>Subject:</b> Re: Facebook and Twitter =
use<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal><span =
lang=3DEN-GB =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'>Hi, <o:p></o:p></span></p><p class=3DMsoNormal><span lang=3DEN-GB =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'><o:p> </o:p></span></p><p class=3DMsoNormal><span lang=3DEN-GB =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'>We have also been looking into the integration of Facebook/Twitter as =
a means of communication to our students regarding the network. However, =
the only uses I can come up with is when we need to advertise an outage. =
We do have the means to make most of this automatic with our monitoring =
tools, but part of my thinks that having a dedicated Twitter account for =
this screams unreliability. We manage the Halls internet, so first year =
students would be our audience. Can anyone else think of a more positive =
use of Twitter in this case?<o:p></o:p></span></p><p =
class=3DMsoNormal><span lang=3DEN-GB =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'><o:p> </o:p></span></p><p class=3DMsoNormal><span lang=3DEN-GB =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'>Regards,<o:p></o:p></span></p><p class=3DMsoNormal><span lang=3DEN-GB =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'><o:p> </o:p></span></p><p class=3DMsoNormal><b><span =
lang=3DEN-GB =
style=3D'font-size:9.0pt;font-family:"Calibri","sans-serif";color:#1F497D=
'>Ian Worthington</span></b><span lang=3DEN-GB =
style=3D'font-size:9.0pt;font-family:"Calibri","sans-serif";color:#1F497D=
'> <o:p></o:p></span></p><p class=3DMsoNormal><span lang=3DEN-GB =
style=3D'font-size:9.0pt;font-family:"Calibri","sans-serif";color:gray'>H=
ornet System Specialist<o:p></o:p></span></p><p class=3DMsoNormal><span =
lang=3DEN-GB =
style=3D'font-size:9.0pt;font-family:"Calibri","sans-serif";color:gray'><=
o:p> </o:p></span></p><p class=3DMsoNormal><span lang=3DEN-GB =
style=3D'font-size:9.0pt;font-family:"Calibri","sans-serif";color:gray'>S=
TARS IT | The University of Manchester | Q Floor Wright Robinson =
Building | Altrincham Street | Manchester | M1 7JA</span><span =
lang=3DEN-GB =
style=3D'font-size:9.0pt;font-family:"Calibri","sans-serif";color:#BFBFBF=
'><o:p></o:p></span></p><p class=3DMsoNormal><span lang=3DEN-GB =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'><o:p> </o:p></span></p><p class=3DMsoNormal><b><span =
style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span>=
</b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> =
Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] <b>On Behalf Of </b>Ben =
Fielden<br><b>Sent:</b> 27 April 2011 23:45<br><b>To:</b> =
RESNET-L@LISTSERV.ND.EDU<br><b>Subject:</b> Re: Facebook and Twitter =
use<o:p></o:p></span></p><p class=3DMsoNormal><span =
lang=3DEN-GB><o:p> </o:p></span></p><p class=3DMsoNormal><span =
lang=3DEN-GB>We have not used Facebook, but do use Twitter - (<a =
href=3D"http://www.twitter.com/GWUSTS">http://www.twitter.com/GWUSTS</a>)=
. I can't say we use it extremely often, but we like it to get =
information out and use it to let people know about service =
issues.<o:p></o:p></span></p><div><p class=3DMsoNormal><span =
lang=3DEN-GB><o:p> </o:p></span></p></div><div><p><span =
lang=3DEN-GB =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>1.</span><spa=
n lang=3DEN-GB =
style=3D'font-size:7.0pt'> </spa=
n><span lang=3DEN-GB =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>Did you have =
issues getting the account up and running?<o:p></o:p></span></p><p><span =
lang=3DEN-GB =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>None =
whatsoever. I did run it by our central IT communications guru first for =
approval.<o:p></o:p></span></p><p><span lang=3DEN-GB =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>2.</span><spa=
n lang=3DEN-GB =
style=3D'font-size:7.0pt'> </spa=
n><span lang=3DEN-GB =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>Have you =
continued to use it?<o:p></o:p></span></p><p><span lang=3DEN-GB =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>Yes. Though =
somewhat off and on as we see issues or think we could reach =
someone<o:p></o:p></span></p><p><span lang=3DEN-GB =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>3.</span><spa=
n lang=3DEN-GB =
style=3D'font-size:7.0pt'> </spa=
n><span lang=3DEN-GB =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>How have you =
dealt with “You guys/my network/this school is =
terrible/sucks/etc” messages posted to Facebook or =
Twitter?<o:p></o:p></span></p><p><span lang=3DEN-GB =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>We see them =
constantly and ignore them. In some cases we see folks who seem to have =
real problems "Gosh, I'm right in the middle of this paper and =
GWireless keeps dropping". In those cases we might tweet 'at' them =
and say "Hey, see you're having problems, stop by the basement in =
the library and we can help!"<o:p></o:p></span></p><p><span =
lang=3DEN-GB =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>4.</span><spa=
n lang=3DEN-GB =
style=3D'font-size:7.0pt'> </spa=
n><span lang=3DEN-GB =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>What sort of =
information have you put out there?<o:p></o:p></span></p><p><span =
lang=3DEN-GB =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>Mostly =
outages, information about new services, where to get help, little =
security tips.<o:p></o:p></span></p><p><span lang=3DEN-GB =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>5.</span><spa=
n lang=3DEN-GB =
style=3D'font-size:7.0pt'> </spa=
n><span lang=3DEN-GB =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'><This =
space reserved for anything else you may think =
of><o:p></o:p></span></p><div><div><div><p class=3DMsoNormal><span =
lang=3DEN-GB>The best thing I've found is to set up TweetDeck with a =
bunch of columns that are custom searches. This lets you start tracking =
issues, service launches, and just raw feelings about an issue. For =
example, we do like "GWU wireless" "GWU technology" =
"GWU STS" "GWU resnet" "gwu cable" and the =
like.<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
lang=3DEN-GB>--<o:p></o:p></span></p></div><p class=3DMsoNormal><span =
lang=3DEN-GB>Ben Fielden<o:p></o:p></span></p><div><div><p =
class=3DMsoNormal><span lang=3DEN-GB>Manager of Technical =
Support<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
lang=3DEN-GB>Student Technology =
Services<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
lang=3DEN-GB>Division of Information =
Technology<o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
lang=3DEN-GB><a href=3D"http://it.gwu.edu/sts" =
target=3D"_blank">http://it.gwu.edu/sts</a><o:p></o:p></span></p></div></=
div><div><p class=3DMsoNormal><span =
lang=3DEN-GB>202-994-2597<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span =
lang=3DEN-GB><o:p> </o:p></span></p></div><div><p =
class=3DMsoNormal><span lang=3DEN-GB =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>Division of =
Information Technology staff members will <span =
style=3D'color:#222222'>NEVER ask for =
your </span>password!</span><span =
lang=3DEN-GB><o:p></o:p></span></p></div><p class=3DMsoNormal =
style=3D'margin-bottom:12.0pt'><span =
lang=3DEN-GB><o:p> </o:p></span></p><div><p class=3DMsoNormal><span =
lang=3DEN-GB>On Wed, Apr 27, 2011 at 6:10 PM, Karmel Clark-Hoff <<a =
href=3D"mailto:karmel@scrippscollege.edu">karmel@scrippscollege.edu</a>&g=
t; wrote:<o:p></o:p></span></p><p class=3DMsoNormal><span =
lang=3DEN-GB>Hi Sean,<br><br>I started a facebook page last year and our =
PR department uses Twitter.<br><br>Karmel Clark-Hoff<br>Manager, User =
Support Services<br>Scripps College - IT<br>240 E. 11th St. , Suite =
10<br>Claremont, Ca. =
91711<br>909-607-4227<br>Karmel@Scrippscollege.edu<br><br><a =
href=3D"Http://pages.scrippscollege.edu/~karmel/" =
target=3D"_blank">Http://pages.scrippscollege.edu/~karmel/</a><br><br><br=
>>>> "Ward, Sean" <<a =
href=3D"mailto:sward@bellarmine.edu">sward@bellarmine.edu</a>> =
4/27/2011 1:30 PM >>><o:p></o:p></span></p><div><p =
class=3DMsoNormal><span lang=3DEN-GB>I'm looking for input from other =
universities and colleges who have attempted to use Facebook and Twitter =
to maintain communication with your students.<br><br>1. =
Did you have issues getting the account up and =
running?<o:p></o:p></span></p></div><p class=3DMsoNormal><span =
lang=3DEN-GB>I did have to ask my PR guy for help in how to setup a =
"page".<o:p></o:p></span></p><div><p class=3DMsoNormal><span =
lang=3DEN-GB><br>2. Have you continued to use =
it?<o:p></o:p></span></p></div><p class=3DMsoNormal><span =
lang=3DEN-GB>Every few months I post something on it. If I had any =
friends I would do more with the page.<br><br>3. =
How have you dealt with "You guys/my network/this school is =
terrible/sucks/etc" messages posted to Facebook?<br>Very few people =
have seen my page so I have no messages like =
these.<o:p></o:p></span></p><div><p class=3DMsoNormal><span =
lang=3DEN-GB><br>4. What sort of information have =
you put out there?<o:p></o:p></span></p></div><p class=3DMsoNormal><span =
lang=3DEN-GB>IT info regarding Fall Orientation, Spring Orientation, =
pictures of our parties w/ our student interns, used the account to =
"like" a facebook page our intern created for a XtraNormal =
workshop they hosted on campus.<o:p></o:p></span></p><div><p =
class=3DMsoNormal><span lang=3DEN-GB><br>5. =
<This space reserved for anything else you may think =
of><o:p></o:p></span></p></div><p class=3DMsoNormal><span =
lang=3DEN-GB>I originally created this page so I could list it on the =
new letter we send to incoming students. I thought if they had =
questions they would refer them to our facebook account. I've =
received NONE. Right now my only followers or "likers" =
are current IT staff or student interns. Hopefully next year will =
be better.<o:p></o:p></span></p><div><p class=3DMsoNormal =
style=3D'margin-bottom:12.0pt'><span lang=3DEN-GB><br>Some example pages =
would be good as well. At the moment, our web presence can be worked on =
and this seems like a simple way to go about =
it.<o:p></o:p></span></p></div><p class=3DMsoNormal><span =
lang=3DEN-GB><a =
href=3D"http://www.facebook.com/pages/Scripps-College-Information-Technol=
ogy-Department/128089100547560" =
target=3D"_blank">http://www.facebook.com/pages/Scripps-College-Informati=
on-Technology-Department/128089100547560</a><br><br>After viewing =
Rizzo's Providence page I see I was missing some pertinent information =
about my department. I'll have to work on that. Thanks =
:)<br><br>Karmel<br><br>_________________________________________________=
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