[26328] in resnet
Re: Facebook and Twitter use
daemon@ATHENA.MIT.EDU (Ian Worthington)
Mon May 9 06:18:42 2011
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Message-ID: <7388C31F98DD5E41A9F4FE0C005CCEEC06893A59@IBERIA.ts.umist.ac.uk>
Date: Mon, 9 May 2011 11:16:01 +0100
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Ian Worthington <ian.worthington@MANCHESTER.AC.UK>
To: RESNET-L@listserv.nd.edu
In-Reply-To: A<BANLkTimk35XoMrgva9q1giNNeVECBDRtkw@mail.gmail.com>
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Hi,=20
=20
We have also been looking into the integration of Facebook/Twitter as a =
means
of communication to our students regarding the network. However, the =
only
uses I can come up with is when we need to advertise an outage. We do =
have
the means to make most of this automatic with our monitoring tools, but =
part
of my thinks that having a dedicated Twitter account for this screams
unreliability. We manage the Halls internet, so first year students =
would be
our audience. Can anyone else think of a more positive use of Twitter in =
this
case?
=20
Regards,
=20
Ian Worthington=20
Hornet System Specialist
=20
STARS IT | The University of Manchester | Q Floor Wright Robinson =
Building |
Altrincham Street | Manchester | M1 7JA
=20
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Ben =
Fielden
Sent: 27 April 2011 23:45
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Facebook and Twitter use
=20
We have not used Facebook, but do use Twitter -
(http://www.twitter.com/GWUSTS). I can't say we use it extremely often, =
but
we like it to get information out and use it to let people know about =
service
issues.
=20
1. Did you have issues getting the account up and running?
None whatsoever. I did run it by our central IT communications guru =
first for
approval.
2. Have you continued to use it?
Yes. Though somewhat off and on as we see issues or think we could reach
someone
3. How have you dealt with "You guys/my network/this school is
terrible/sucks/etc" messages posted to Facebook or Twitter?
We see them constantly and ignore them. In some cases we see folks who =
seem
to have real problems "Gosh, I'm right in the middle of this paper and
GWireless keeps dropping". In those cases we might tweet 'at' them and =
say
"Hey, see you're having problems, stop by the basement in the library =
and we
can help!"
4. What sort of information have you put out there?
Mostly outages, information about new services, where to get help, =
little
security tips.
5. <This space reserved for anything else you may think of>
The best thing I've found is to set up TweetDeck with a bunch of columns =
that
are custom searches. This lets you start tracking issues, service =
launches,
and just raw feelings about an issue. For example, we do like "GWU =
wireless"
"GWU technology" "GWU STS" "GWU resnet" "gwu cable" and the like.
--
Ben Fielden
Manager of Technical Support
Student Technology Services
Division of Information Technology
http://it.gwu.edu/sts
202-994-2597
=20
Division of Information Technology staff members will NEVER ask for your
password!
On Wed, Apr 27, 2011 at 6:10 PM, Karmel Clark-Hoff
<karmel@scrippscollege.edu> wrote:
Hi Sean,
I started a facebook page last year and our PR department uses Twitter.
Karmel Clark-Hoff
Manager, User Support Services
Scripps College - IT
240 E. 11th St. , Suite 10
Claremont, Ca. 91711
909-607-4227
Karmel@Scrippscollege.edu
Http://pages.scrippscollege.edu/~karmel/
>>> "Ward, Sean" <sward@bellarmine.edu> 4/27/2011 1:30 PM >>>
I'm looking for input from other universities and colleges who have =
attempted
to use Facebook and Twitter to maintain communication with your =
students.
1. Did you have issues getting the account up and running?
I did have to ask my PR guy for help in how to setup a "page".
2. Have you continued to use it?
Every few months I post something on it. If I had any friends I would =
do
more with the page.
3. How have you dealt with "You guys/my network/this school is
terrible/sucks/etc" messages posted to Facebook?
Very few people have seen my page so I have no messages like these.
4. What sort of information have you put out there?
IT info regarding Fall Orientation, Spring Orientation, pictures of our
parties w/ our student interns, used the account to "like" a facebook =
page
our intern created for a XtraNormal workshop they hosted on campus.
5. <This space reserved for anything else you may think of>
I originally created this page so I could list it on the new letter we =
send
to incoming students. I thought if they had questions they would refer =
them
to our facebook account. I've received NONE. Right now my only =
followers or
"likers" are current IT staff or student interns. Hopefully next year =
will
be better.
Some example pages would be good as well. At the moment, our web =
presence can
be worked on and this seems like a simple way to go about it.
http://www.facebook.com/pages/Scripps-College-Information-Technology-Depa=
rtme
nt/128089100547560
After viewing Rizzo's Providence page I see I was missing some pertinent
information about my department. I'll have to work on that. Thanks :)
Karmel
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=20
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ResNet-L mailing list.=20
To subscribe, unsubscribe or search the archives, go to
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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-GB link=3Dblue =
vlink=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'>Hi, <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'>We have also been looking into the integration of Facebook/Twitter as =
a means of communication to our students regarding the network. However, =
the only uses I can come up with is when we need to advertise an outage. =
We do have the means to make most of this automatic with our monitoring =
tools, but part of my thinks that having a dedicated Twitter account for =
this screams unreliability. We manage the Halls internet, so first year =
students would be our audience. Can anyone else think of a more positive =
use of Twitter in this case?<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'>Regards,<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'><o:p> </o:p></span></p><p class=3DMsoNormal><b><span =
style=3D'font-size:9.0pt;font-family:"Calibri","sans-serif";color:#1F497D=
'>Ian Worthington</span></b><span =
style=3D'font-size:9.0pt;font-family:"Calibri","sans-serif";color:#1F497D=
'> <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:"Calibri","sans-serif";color:gray'>H=
ornet System Specialist<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:"Calibri","sans-serif";color:gray'><=
o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:9.0pt;font-family:"Calibri","sans-serif";color:gray'>S=
TARS IT | The University of Manchester | Q Floor Wright Robinson =
Building | Altrincham Street | Manchester | M1 7JA</span><span =
style=3D'font-size:9.0pt;font-family:"Calibri","sans-serif";color:#BFBFBF=
'><o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'><o:p> </o:p></span></p><p class=3DMsoNormal><b><span =
lang=3DEN-US =
style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span>=
</b><span lang=3DEN-US =
style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Resnet =
Forum [mailto:RESNET-L@LISTSERV.ND.EDU] <b>On Behalf Of </b>Ben =
Fielden<br><b>Sent:</b> 27 April 2011 23:45<br><b>To:</b> =
RESNET-L@LISTSERV.ND.EDU<br><b>Subject:</b> Re: Facebook and Twitter =
use<o:p></o:p></span></p><p class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal>We have not used Facebook, but do use Twitter - (<a =
href=3D"http://www.twitter.com/GWUSTS">http://www.twitter.com/GWUSTS</a>)=
. I can't say we use it extremely often, but we like it to get =
information out and use it to let people know about service =
issues.<o:p></o:p></p><div><p =
class=3DMsoNormal><o:p> </o:p></p></div><div><p><span =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>1.</span><spa=
n =
style=3D'font-size:7.0pt'> </spa=
n><span style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>Did =
you have issues getting the account up and =
running?<o:p></o:p></span></p><p><span =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>None =
whatsoever. I did run it by our central IT communications guru first for =
approval.<o:p></o:p></span></p><p><span =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>2.</span><spa=
n =
style=3D'font-size:7.0pt'> </spa=
n><span style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>Have =
you continued to use it?<o:p></o:p></span></p><p><span =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>Yes. Though =
somewhat off and on as we see issues or think we could reach =
someone<o:p></o:p></span></p><p><span =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>3.</span><spa=
n =
style=3D'font-size:7.0pt'> </spa=
n><span style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>How =
have you dealt with “You guys/my network/this school is =
terrible/sucks/etc” messages posted to Facebook or =
Twitter?<o:p></o:p></span></p><p><span =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>We see them =
constantly and ignore them. In some cases we see folks who seem to have =
real problems "Gosh, I'm right in the middle of this paper and =
GWireless keeps dropping". In those cases we might tweet 'at' them =
and say "Hey, see you're having problems, stop by the basement in =
the library and we can help!"<o:p></o:p></span></p><p><span =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>4.</span><spa=
n =
style=3D'font-size:7.0pt'> </spa=
n><span style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>What =
sort of information have you put out =
there?<o:p></o:p></span></p><p><span =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>Mostly =
outages, information about new services, where to get help, little =
security tips.<o:p></o:p></span></p><p><span =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>5.</span><spa=
n =
style=3D'font-size:7.0pt'> </spa=
n><span =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'><This =
space reserved for anything else you may think =
of><o:p></o:p></span></p><div><div><div><p class=3DMsoNormal>The best =
thing I've found is to set up TweetDeck with a bunch of columns that are =
custom searches. This lets you start tracking issues, service launches, =
and just raw feelings about an issue. For example, we do like "GWU =
wireless" "GWU technology" "GWU STS" "GWU =
resnet" "gwu cable" and the =
like.<o:p></o:p></p></div><div><p =
class=3DMsoNormal>--<o:p></o:p></p></div><p class=3DMsoNormal>Ben =
Fielden<o:p></o:p></p><div><div><p class=3DMsoNormal>Manager of =
Technical Support<o:p></o:p></p></div><div><p class=3DMsoNormal>Student =
Technology Services<o:p></o:p></p></div><div><p =
class=3DMsoNormal>Division of Information =
Technology<o:p></o:p></p></div><div><p class=3DMsoNormal><a =
href=3D"http://it.gwu.edu/sts" =
target=3D"_blank">http://it.gwu.edu/sts</a><o:p></o:p></p></div></div><di=
v><p class=3DMsoNormal>202-994-2597<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p> </o:p></p></div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>Division of =
Information Technology staff members will <span =
style=3D'color:#222222'>NEVER ask for =
your </span>password!</span><o:p></o:p></p></div><p =
class=3DMsoNormal =
style=3D'margin-bottom:12.0pt'><br><br><o:p></o:p></p><div><p =
class=3DMsoNormal>On Wed, Apr 27, 2011 at 6:10 PM, Karmel Clark-Hoff =
<<a =
href=3D"mailto:karmel@scrippscollege.edu">karmel@scrippscollege.edu</a>&g=
t; wrote:<o:p></o:p></p><p class=3DMsoNormal>Hi Sean,<br><br>I started a =
facebook page last year and our PR department uses =
Twitter.<br><br>Karmel Clark-Hoff<br>Manager, User Support =
Services<br>Scripps College - IT<br>240 E. 11th St. , Suite =
10<br>Claremont, Ca. =
91711<br>909-607-4227<br>Karmel@Scrippscollege.edu<br><br><a =
href=3D"Http://pages.scrippscollege.edu/~karmel/" =
target=3D"_blank">Http://pages.scrippscollege.edu/~karmel/</a><br><br><br=
>>>> "Ward, Sean" <<a =
href=3D"mailto:sward@bellarmine.edu">sward@bellarmine.edu</a>> =
4/27/2011 1:30 PM >>><o:p></o:p></p><div><p =
class=3DMsoNormal>I'm looking for input from other universities and =
colleges who have attempted to use Facebook and Twitter to maintain =
communication with your students.<br><br>1. Did you =
have issues getting the account up and running?<o:p></o:p></p></div><p =
class=3DMsoNormal>I did have to ask my PR guy for help in how to setup a =
"page".<o:p></o:p></p><div><p class=3DMsoNormal><br>2. =
Have you continued to use it?<o:p></o:p></p></div><p =
class=3DMsoNormal>Every few months I post something on it. If I =
had any friends I would do more with the page.<br><br>3. =
How have you dealt with "You guys/my network/this school is =
terrible/sucks/etc" messages posted to Facebook?<br>Very few people =
have seen my page so I have no messages like =
these.<o:p></o:p></p><div><p class=3DMsoNormal><br>4. =
What sort of information have you put out =
there?<o:p></o:p></p></div><p class=3DMsoNormal>IT info regarding Fall =
Orientation, Spring Orientation, pictures of our parties w/ our student =
interns, used the account to "like" a facebook page our intern =
created for a XtraNormal workshop they hosted on =
campus.<o:p></o:p></p><div><p class=3DMsoNormal><br>5. =
<This space reserved for anything else you may think =
of><o:p></o:p></p></div><p class=3DMsoNormal>I originally created =
this page so I could list it on the new letter we send to incoming =
students. I thought if they had questions they would refer them to =
our facebook account. I've received NONE. Right now my only =
followers or "likers" are current IT staff or student interns. =
Hopefully next year will be better.<o:p></o:p></p><div><p =
class=3DMsoNormal style=3D'margin-bottom:12.0pt'><br>Some example pages =
would be good as well. At the moment, our web presence can be worked on =
and this seems like a simple way to go about it.<o:p></o:p></p></div><p =
class=3DMsoNormal><a =
href=3D"http://www.facebook.com/pages/Scripps-College-Information-Technol=
ogy-Department/128089100547560" =
target=3D"_blank">http://www.facebook.com/pages/Scripps-College-Informati=
on-Technology-Department/128089100547560</a><br><br>After viewing =
Rizzo's Providence page I see I was missing some pertinent information =
about my department. I'll have to work on that. Thanks =
:)<br><br>Karmel<br><br>_________________________________________________=
__<o:p></o:p></p><div><div><p class=3DMsoNormal>You are subscribed to =
the ResNet-L mailing list.<br><br>To subscribe, unsubscribe or search =
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class=3DMsoNormal>___________________________________________________ =
You are subscribed to the ResNet-L mailing list. <o:p></o:p></p><p>To =
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