[26280] in resnet
Re: Facebook and Twitter use
daemon@ATHENA.MIT.EDU (Ben Fielden)
Wed Apr 27 18:45:49 2011
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Message-ID: <BANLkTimk35XoMrgva9q1giNNeVECBDRtkw@mail.gmail.com>
Date: Wed, 27 Apr 2011 18:45:13 -0400
Reply-To: fieldenb@gwu.edu
From: Ben Fielden <fieldenb@gwu.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <4DB831CD020000120057AFBE@SCRNCS1.scrippscollege.edu>
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We have not used Facebook, but do use Twitter - (
http://www.twitter.com/GWUSTS). I can't say we use it extremely often, but
we like it to get information out and use it to let people know about
service issues.
1. Did you have issues getting the account up and running?
None whatsoever. I did run it by our central IT communications guru first
for approval.
2. Have you continued to use it?
Yes. Though somewhat off and on as we see issues or think we could reach
someone
3. How have you dealt with =93You guys/my network/this school is
terrible/sucks/etc=94 messages posted to Facebook or Twitter?
We see them constantly and ignore them. In some cases we see folks who seem
to have real problems "Gosh, I'm right in the middle of this paper and
GWireless keeps dropping". In those cases we might tweet 'at' them and say
"Hey, see you're having problems, stop by the basement in the library and w=
e
can help!"
4. What sort of information have you put out there?
Mostly outages, information about new services, where to get help, little
security tips.
5. <This space reserved for anything else you may think of>
The best thing I've found is to set up TweetDeck with a bunch of columns
that are custom searches. This lets you start tracking issues, service
launches, and just raw feelings about an issue. For example, we do like "GW=
U
wireless" "GWU technology" "GWU STS" "GWU resnet" "gwu cable" and the like.
--
Ben Fielden
Manager of Technical Support
Student Technology Services
Division of Information Technology
http://it.gwu.edu/sts
202-994-2597
Division of Information Technology staff members will NEVER ask for your
password!
On Wed, Apr 27, 2011 at 6:10 PM, Karmel Clark-Hoff <
karmel@scrippscollege.edu> wrote:
> Hi Sean,
>
> I started a facebook page last year and our PR department uses Twitter.
>
> Karmel Clark-Hoff
> Manager, User Support Services
> Scripps College - IT
> 240 E. 11th St. , Suite 10
> Claremont, Ca. 91711
> 909-607-4227
> Karmel@Scrippscollege.edu
>
> Http://pages.scrippscollege.edu/~karmel/
>
>
> >>> "Ward, Sean" <sward@bellarmine.edu> 4/27/2011 1:30 PM >>>
> I'm looking for input from other universities and colleges who have
> attempted to use Facebook and Twitter to maintain communication with your
> students.
>
> 1. Did you have issues getting the account up and running?
> I did have to ask my PR guy for help in how to setup a "page".
>
> 2. Have you continued to use it?
> Every few months I post something on it. If I had any friends I would do
> more with the page.
>
> 3. How have you dealt with "You guys/my network/this school is
> terrible/sucks/etc" messages posted to Facebook?
> Very few people have seen my page so I have no messages like these.
>
> 4. What sort of information have you put out there?
> IT info regarding Fall Orientation, Spring Orientation, pictures of our
> parties w/ our student interns, used the account to "like" a facebook pag=
e
> our intern created for a XtraNormal workshop they hosted on campus.
>
> 5. <This space reserved for anything else you may think of>
> I originally created this page so I could list it on the new letter we se=
nd
> to incoming students. I thought if they had questions they would refer t=
hem
> to our facebook account. I've received NONE. Right now my only follower=
s
> or "likers" are current IT staff or student interns. Hopefully next year
> will be better.
>
> Some example pages would be good as well. At the moment, our web presence
> can be worked on and this seems like a simple way to go about it.
>
>
> http://www.facebook.com/pages/Scripps-College-Information-Technology-Depa=
rtment/128089100547560
>
> After viewing Rizzo's Providence page I see I was missing some pertinent
> information about my department. I'll have to work on that. Thanks :)
>
> Karmel
>
> ___________________________________________________
> You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives,
> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
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We have not used Facebook, but do use Twitter - (<a href=3D"http://www.twit=
ter.com/GWUSTS">http://www.twitter.com/GWUSTS</a>). I can't say we use =
it extremely often, but we like it to get information out and use it to let=
people know about service issues.<div>
<br></div><div><meta charset=3D"utf-8"><span class=3D"Apple-style-span" sty=
le=3D"border-collapse: collapse; font-family: arial, sans-serif; font-size:=
13px; "><p><span>1.<span style=3D"font: normal normal normal 7pt/normal &#=
39;Times New Roman'; ">=A0=A0=A0=A0=A0=A0=A0</span></span>Did you have =
issues getting the account up and running?</p>
<p><span>None whatsoever. I did run it by our central IT communications gur=
u first for approval.</span></p><p><span>2.<span style=3D"font: normal norm=
al normal 7pt/normal 'Times New Roman'; ">=A0=A0=A0=A0=A0=A0=A0</sp=
an></span>Have you continued to use it?</p>
<p>Yes. Though somewhat off and on as we see issues or think we could reach=
someone</p><p><span>3.<span style=3D"font: normal normal normal 7pt/normal=
'Times New Roman'; ">=A0=A0=A0=A0=A0=A0=A0</span></span>How have y=
ou dealt with =93You guys/my network/this school is terrible/sucks/etc=94 m=
essages posted to Facebook or Twitter?</p>
<p>We see them constantly and ignore them. In some cases we see folks who s=
eem to have real problems "Gosh, I'm right in the middle of this p=
aper and GWireless keeps dropping". In those cases we might tweet '=
;at' them and say "Hey, see you're having problems, stop by th=
e basement in the library and we can help!"</p>
<p><span>4.<span style=3D"font: normal normal normal 7pt/normal 'Times =
New Roman'; ">=A0=A0=A0=A0=A0=A0=A0</span></span>What sort of informati=
on have you put out there?</p><p>Mostly outages, information about new serv=
ices, where to get help, little security tips.</p>
<p><span>5.<span style=3D"font: normal normal normal 7pt/normal 'Times =
New Roman'; ">=A0=A0=A0=A0=A0=A0=A0</span></span><This space reserve=
d for anything else you may think of></p></span><div><div><div>The best =
thing I've found is to set up TweetDeck with a bunch of columns that ar=
e custom searches. This lets you start tracking issues, service launches, a=
nd just raw feelings about an issue. For example, we do like "GWU wire=
less" "GWU technology" "GWU STS" "GWU resnet&=
quot; "gwu cable" and the like.</div>
<div>--</div>Ben Fielden<div><div>Manager of Technical Support</div><div>St=
udent Technology Services</div><div>Division of Information Technology</div=
><div><a href=3D"http://it.gwu.edu/sts" target=3D"_blank">http://it.gwu.edu=
/sts</a></div>
</div><div>202-994-2597</div><div><br></div><div><span style=3D"font-family=
:arial, sans-serif;font-size:13px;border-collapse:collapse">Division of Inf=
ormation Technology staff members will=A0<font color=3D"#222222">NEVER ask =
for your=A0</font>password!</span></div>
<br>
<br><br><div class=3D"gmail_quote">On Wed, Apr 27, 2011 at 6:10 PM, Karmel =
Clark-Hoff <span dir=3D"ltr"><<a href=3D"mailto:karmel@scrippscollege.ed=
u">karmel@scrippscollege.edu</a>></span> wrote:<br><blockquote class=3D"=
gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-=
left:1ex;">
Hi Sean,<br>
<br>
I started a facebook page last year and our PR department uses Twitter.<br>
<br>
Karmel Clark-Hoff<br>
Manager, User Support Services<br>
Scripps College - IT<br>
240 E. 11th St. , Suite 10<br>
Claremont, Ca. 91711<br>
909-607-4227<br>
Karmel@Scrippscollege.edu<br>
<br>
<a href=3D"Http://pages.scrippscollege.edu/~karmel/" target=3D"_blank">Http=
://pages.scrippscollege.edu/~karmel/</a><br>
<br>
<br>
>>> "Ward, Sean" <<a href=3D"mailto:sward@bellarmine.=
edu">sward@bellarmine.edu</a>> 4/27/2011 1:30 PM >>><br>
<div class=3D"im">I'm looking for input from other universities and col=
leges who have attempted to use Facebook and Twitter to maintain communicat=
ion with your students.<br>
<br>
1. =A0 =A0 =A0 Did you have issues getting the account up and running?<br>
</div>I did have to ask my PR guy for help in how to setup a "page&quo=
t;.<br>
<div class=3D"im"><br>
2. =A0 =A0 =A0 Have you continued to use it?<br>
</div>Every few months I post something on it. =A0If I had any friends I wo=
uld do more with the page.<br>
<br>
3. =A0 =A0 =A0 How have you dealt with "You guys/my network/this schoo=
l is terrible/sucks/etc" messages posted to Facebook?<br>
Very few people have seen my page so I have no messages like these.<br>
<div class=3D"im"><br>
4. =A0 =A0 =A0 What sort of information have you put out there?<br>
</div>IT info regarding Fall Orientation, Spring Orientation, pictures of o=
ur parties w/ our student interns, used the account to "like" a f=
acebook page our intern created for a XtraNormal workshop they hosted on ca=
mpus.<br>
<div class=3D"im"><br>
5. =A0 =A0 =A0 <This space reserved for anything else you may think of&g=
t;<br>
</div>I originally created this page so I could list it on the new letter w=
e send to incoming students. =A0I thought if they had questions they would =
refer them to our facebook account. =A0I've received NONE. =A0Right now=
my only followers or "likers" are current IT staff or student in=
terns. =A0Hopefully next year will be better.<br>
<div class=3D"im"><br>
Some example pages would be good as well. At the moment, our web presence c=
an be worked on and this seems like a simple way to go about it.<br>
<br>
</div><a href=3D"http://www.facebook.com/pages/Scripps-College-Information-=
Technology-Department/128089100547560" target=3D"_blank">http://www.faceboo=
k.com/pages/Scripps-College-Information-Technology-Department/1280891005475=
60</a><br>
<br>
After viewing Rizzo's Providence page I see I was missing some pertinen=
t information about my department. =A0I'll have to work on that. =A0Tha=
nks :)<br>
<br>
Karmel<br>
<br>
___________________________________________________<br>
<div><div></div><div class=3D"h5">You are subscribed to the ResNet-L mailin=
g list.<br>
<br>
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___________________________________________________<br>
</div></div></blockquote></div><br></div></div></div>
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<p>
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