[26264] in resnet
Re: Xpress Connect - campus announcement/publication
daemon@ATHENA.MIT.EDU (Peter P Morrissey)
Wed Apr 20 12:54:18 2011
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Date: Wed, 20 Apr 2011 12:53:59 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Peter P Morrissey <ppmorris@syr.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <BANLkTin7-aOY8bEvrY37pcRO176XQbuvUw@mail.gmail.com>
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What you are asking I think is how did we announce the conversion to 80.1x =
(which we used XpressConnect to help us with). The other question is how do=
we get people connected the first time.
We moved from an open, web authed SSID to 802.1x. We started warning people=
months in advance on the web auth page, and included a countdown timer tel=
ling them when the network would go away. We also pointed people to our SSI=
D set up just for config called AirOrangeHelp. This put them in another cap=
tive portal that provided info on to connect with a link to the xpressconne=
ct config tool. We also sent out emails, and announced on digital signage e=
tc. . For faculty and staff, we worked closely with the ITS people that sup=
port them to help them understand what was coming long in advance of the ch=
ange. In fact, we got input from them on the best timing to make the change=
.
For incoming students, we send them connection information in the mail. We =
also hand them instructions when they arrive at the residence. It is a ver=
y simple process that basically says go to the SSID and follow the instruct=
ions from there. Even though we have people to help in every residence duri=
ng opening, for the last two openings they were quite bored.
Our biggest problems have been Apple products. Quite often, Apple will rele=
ase a new OS that breaks something and causes all kinds of strange behavior=
. In their infinite wisdom, they often do this right before or during openi=
ng. But that is something out of our control and as I think someone pointed=
out earlier, not something that Apple really seems to care about.
Pete Morrissey
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Joe Hatch
Sent: Tuesday, April 19, 2011 3:53 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Xpress Connect - campus announcement/publication
For those schools who implemented XpressConnect, how did you announce/adver=
tise it to your faculty/staff/students?
Thanks,
Joe Hatch
Information Technology Services
Trinity University
(210) 999-7826
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nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span style=3D'f=
ont-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>What you =
are asking I think is how did we announce the conversion to 80.1x (which we=
used XpressConnect to help us with). The other question is how do we get p=
eople connected the first time.<o:p></o:p></span></p><p class=3DMsoNormal><=
span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F=
497D'>We moved from an open, web authed SSID to 802.1x. We started warning =
people months in advance on the web auth page, and included a countdown tim=
er telling them when the network would go away. We also pointed people to o=
ur SSID set up just for config called AirOrangeHelp. This put them in anoth=
er captive portal that provided info on to connect with a link to the xpres=
sconnect config tool. We also sent out emails, and announced on digital sig=
nage etc. . For faculty and staff, we worked closely with the ITS people th=
at support them to help them understand what was coming long in advance of =
the change. In fact, we got input from them on the best timing to make the =
change.<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:=
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p><=
/span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:=
"Calibri","sans-serif";color:#1F497D'>For incoming students, we send them c=
onnection information in the mail. We also hand them instructions when they=
arrive at the residence. It is a very simple process that basically =
says go to the SSID and follow the instructions from there. Even though we =
have people to help in every residence during opening, for the last two ope=
nings they were quite bored. <o:p></o:p></span></p><p class=3DMsoNormal><sp=
an style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F49=
7D'><o:p> </o:p></span></p><p class=3DMsoNormal><span style=3D'font-si=
ze:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Our biggest pro=
blems have been Apple products. Quite often, Apple will release a new OS th=
at breaks something and causes all kinds of strange behavior. In their infi=
nite wisdom, they often do this right before or during opening. But that is=
something out of our control and as I think someone pointed out earlier, n=
ot something that Apple really seems to care about. <o:p></o:p></span></p><=
p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri","=
sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=3DMsoNormal=
><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#=
1F497D'>Pete Morrissey<o:p></o:p></span></p><p class=3DMsoNormal><span styl=
e=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:=
p> </o:p></span></p><div style=3D'border:none;border-top:solid #B5C4DF=
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span style=3D'fo=
nt-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span sty=
le=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Resnet Forum [ma=
ilto:RESNET-L@LISTSERV.ND.EDU] <b>On Behalf Of </b>Joe Hatch<br><b>Sent:</b=
> Tuesday, April 19, 2011 3:53 PM<br><b>To:</b> RESNET-L@LISTSERV.ND.EDU<br=
><b>Subject:</b> Xpress Connect - campus announcement/publication<o:p></o:p=
></span></p></div><p class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoN=
ormal>For those schools who implemented XpressConnect, how did you announce=
/advertise it to your faculty/staff/students?<br><br>Thanks,<br><br>Joe Hat=
ch<br>Information Technology Services<br>Trinity University<br>(210) 999-78=
26<br><br><br><br>___________________________________________________ You a=
re subscribed to the ResNet-L mailing list. <o:p></o:p></p><p>To subscribe,=
unsubscribe or search the archives, go to http://LISTSERV.ND.EDU/archives/=
resnet-l.html ___________________________________________________ <o:p></o:=
p></p></div></body></html>=
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<p>
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