[26083] in resnet
Integrated Helpdesk/ticket/request system
daemon@ATHENA.MIT.EDU (Don Burrhus)
Tue Mar 22 15:23:43 2011
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Message-ID: <D00A6E6F-B8C2-4B96-87BF-2F5AFF0ACEC9@stetson.edu>
Date: Tue, 22 Mar 2011 15:23:18 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Don Burrhus <dburrhus@stetson.edu>
To: RESNET-L@listserv.nd.edu
Has anyone had success with implementing a Helpdesk/ticket/request
system that met the following criteria:
1) You were happy with it after implementation.
2) It pulled user info (name, dept, contact info) from an enterprise
system such as Banner or Datatel.
3) It was reasonably priced.
4) It has either built-in reporting/metrics OR data can be readily
accessed by another package for such purposes.
If so, what was the system?
-Don Burrhus
-Stetson University
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