[26059] in resnet
Re: Spiceworks Help Desk System
daemon@ATHENA.MIT.EDU (Robert Wilson)
Wed Mar 16 06:54:49 2011
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Message-ID: <AANLkTika95syqm95yobnruV=NinyHkuBqquBC3oyKnFb@mail.gmail.com>
Date: Wed, 16 Mar 2011 06:48:59 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Robert Wilson <rwilson@MCCALLIE.ORG>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <06e601cbe370$9f459190$ddd0b4b0$@edu>
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Another option is to use "Remove Collectors" to do the system scans. To hel=
p
with performance, we have added a collector, not because systems are remote=
,
but to help with performance by moving the scanning function from the
primary server to the collector.
Robert
On Tue, Mar 15, 2011 at 8:25 PM, Adeel Siddiqui <asiddiqui@usao.edu> wrote:
> Jim,
>
>
>
> Just to clarify, Spiceworks is a *server-based* application. You just hav=
e
> to install it once on a Windows server (either locally or through a cloud
> service), and then it can be accessed remotely from any client machines
> (including *Macs*) via any browser.
>
>
>
> We=92ve been intermittently using Spiceworks for a couple of years on our
> campus, more for detailed asset inventory/management than for anything el=
se
> (although there are the occasional false-positives for assets that are no
> longer deployed or have had their configuration changed). The user consol=
e
> is fairly customizable and you can fine-tune your dashboard per user with
> granular detail. The built-in help-desk portal in Spiceworks is very
> functional and user-friendly. There is also the option of creating a port=
al
> webpage for your end-users to create their own tickets for assistance, th=
at
> could then be automatically assigned to your help-desk staff (the help-de=
sk
> staff can alerted via email, SMS and/or the user-console itself).
>
>
>
> So far we haven=92t had the need to use the helpdesk portal on our campus
> just yet since we are a fairly small centralized IT department, and using=
it
> wouldn=92t have simplified our existing helpdesk workflow any further. Bu=
t
> there is considerable potential for campuses with large IT departments, o=
r
> for decentralized IT offices on a single campus that require a
> centrally-managed help desk support solution.
>
>
> regards,
> *Adeel Siddiqui*
>
--=20
Robert Wilson, McCallie School, Chattanooga, TN
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Another option is to use "Remove Collectors" to do the system sca=
ns. To help with performance, we have added a collector, not because system=
s are remote, but to help with performance by moving the scanning function =
from the primary server to the collector.<div>
<br></div><div>Robert</div><div><br><br><div class=3D"gmail_quote">On Tue, =
Mar 15, 2011 at 8:25 PM, Adeel Siddiqui <span dir=3D"ltr"><<a href=3D"ma=
ilto:asiddiqui@usao.edu">asiddiqui@usao.edu</a>></span> wrote:<br><block=
quote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc=
solid;padding-left:1ex;">
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;color:#1F497D">Jim,<=
/span></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;color:#1F4=
97D">=A0</span></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;c=
olor:#1F497D">Just to clarify, Spiceworks is a <i>server-based</i> applicat=
ion. You just have to install it once on a Windows server (either locally o=
r through a cloud service), and then it can be accessed remotely from any c=
lient machines (including <u>Macs</u>) via any browser.</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;color:#1F497D">=A0</=
span></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;color:#1F49=
7D">We=92ve been intermittently using Spiceworks for a couple of years on o=
ur campus, more for detailed asset inventory/management than for anything e=
lse (although there are the occasional false-positives for assets that are =
no longer deployed or have had their configuration changed). The user conso=
le is fairly customizable and you can fine-tune your dashboard per user wit=
h granular detail. The built-in help-desk portal in Spiceworks is very func=
tional and user-friendly. There is also the option of creating a portal web=
page for your end-users to create their own tickets for assistance, that co=
uld then be automatically assigned to your help-desk staff (the help-desk s=
taff can alerted via email, SMS and/or the user-console itself). </span></p=
>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;color:#1F497D">=A0</=
span></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;color:#1F49=
7D">So far we haven=92t had the need to use the helpdesk portal on our camp=
us just yet since we are a fairly small centralized IT department, and usin=
g it wouldn=92t have simplified our existing helpdesk workflow any further.=
But there is considerable potential for campuses with large IT departments=
, or for decentralized IT offices on a single campus that require a central=
ly-managed help desk support solution.</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;color:#1F497D"><br><=
/span><span style=3D"font-size:11.0pt;color:#1F497D">regards,</span><span s=
tyle=3D"font-size:10.0pt;color:#1F497D"><br></span><i><span style=3D"color:=
black">Adeel Siddiqui</span></i></p>
</blockquote></div><br><br clear=3D"all"><br>-- <br>Robert Wilson, McCallie=
School, Chattanooga, TN<br>
</div>
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