[26055] in resnet
Re: School Dude
daemon@ATHENA.MIT.EDU (Weidner, Joel)
Tue Mar 15 15:49:06 2011
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Message-ID: <FEBAD37E4F706C41B1ABA6855EE04853061BF549@HF-EXCH2.ums.psu.edu>
Date: Tue, 15 Mar 2011 19:48:43 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Weidner, Joel" <jlw2@psu.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <C9A4FE78.E7C9%jrizzo@providence.edu>
--_000_FEBAD37E4F706C41B1ABA6855EE04853061BF549HFEXCH2umspsued_
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We looked at School Dude last year as a possible housing maintenance reques=
t system but deemed the application unacceptable due to what we believed we=
re unacceptable security issues with their code.
Joel Weidner
Penn State
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Rizzo, Ji=
m
Sent: Tuesday, March 15, 2011 11:34 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Spiceworks Help Desk System
Funny, their website didn't say anything about ads. Guess I'll rule that on=
e out. It also looks like it's an application you have to install rather th=
an being web based (which means it won't work on Macs).
We're using SchoolDude IT Direct now and, while it's been pretty good, it's=
not customizable enough for our needs. The screen is so busy and there are=
too many quirks. We're looking to get rid of it, even though our Physical =
Plant is using Maintenance Direct. It's quite obvious that IT Direct was a =
direct port from Maintenance Direct, making it great as a facilities and re=
source management tool, but for ticket tracking, it's just not that great f=
or how we use it.
I don't think we can switch to one of the more expensive ones, so I'm looki=
ng at the cheap and free ones.
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
(401) 865-1277
AIM: JRizzoPC
http://itweb.providence.edu/helpdesk
http://selfhelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
From: "Randall K. Kouns" <kounsra@EARLHAM.EDU<mailto:kounsra@EARLHAM.EDU>>
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu<mailto:RESNET-L@listserv.n=
d.edu>>
Date: Tue, 15 Mar 2011 11:26:32 -0400
To: Resnet Forum <RESNET-L@listserv.nd.edu<mailto:RESNET-L@listserv.nd.edu>=
>
Subject: Re: [RESNET-L] Spiceworks Help Desk System
I looked at it briefly... it's asset management piece had trouble going acr=
oss my subnets (we are not AD.) Also to get rid of the advertisements I th=
ink you have to use the paid version.
gave up and went back to RT until schooldude.com gets their federated id bu=
gs worked out for the helpdesk software... we already use their asset manag=
ement piece and we love it.
Randy Kouns
Manager User Services
Earlham College
________________________________
From: "Jim Rizzo" <JRIZZO@providence.edu<mailto:JRIZZO@providence.edu>>
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Sent: Tuesday, March 15, 2011 11:17:35 AM
Subject: Spiceworks Help Desk System
I was just told about Spiceworks today. It's a free helpdesk ticketing syst=
em (among other things). Do any of you have experience with it? Maybe someo=
ne is currently using it? I'd like to learn more about if you can give me s=
ome information (or even a demo).
Thanks,
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
(401) 865-1277
AIM: JRizzoPC
http://itweb.providence.edu/helpdesk
http://selfhelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
___
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
___
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
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___
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To subscribe, unsubscribe or search the archives,
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<div class=3D"WordSection1">
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">We looked at School Dude =
last year as a possible housing maintenance request system but deemed the a=
pplication unacceptable due to what we believed were unacceptable
security issues with their code.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Joel Weidner<o:p></o:p></=
span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Penn State<o:p></o:p></sp=
an></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<div>
<div style=3D"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in =
0in 0in">
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:"=
;Tahoma","sans-serif"">From:</span></b><span style=3D"font-s=
ize:10.0pt;font-family:"Tahoma","sans-serif""> Resnet F=
orum [mailto:RESNET-L@LISTSERV.ND.EDU]
<b>On Behalf Of </b>Rizzo, Jim<br>
<b>Sent:</b> Tuesday, March 15, 2011 11:34 AM<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> Re: Spiceworks Help Desk System<o:p></o:p></span></p>
</div>
</div>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<div>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black">Funny, their website didn't=
say anything about ads. Guess I'll rule that one out. It also looks like i=
t's an application you have to install rather than being
web based (which means it won't work on Macs).<o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black"><o:p> </o:p></span></p=
>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black">We're using SchoolDude IT D=
irect now and, while it's been pretty good, it's not customizable enough fo=
r our needs. The screen is so busy and there are too many
quirks. We're looking to get rid of it, even though our Physical Plant is =
using Maintenance Direct. It's quite obvious that IT Direct was a direct po=
rt from Maintenance Direct, making it great as a facilities and resource ma=
nagement tool, but for ticket tracking,
it's just not that great for how we use it.<o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black"><o:p> </o:p></span></p=
>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black">I don't think we can switch=
to one of the more expensive ones, so I'm looking at the cheap and free on=
es.<o:p></o:p></span></p>
</div>
<div>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black">-- <o:p></o:p></span><=
/p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black">Jim Rizzo<o:p></o:p></span>=
</p>
</div>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black">Helpdesk Manager<o:p></o:p>=
</span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black">Providence College Informat=
ion Technology<o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black">(401) 865-1277<o:p></o:p></=
span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black">AIM: JRizzoPC<o:p></o:p></s=
pan></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black"><a href=3D"http://itweb.pro=
vidence.edu/helpdesk">http://itweb.providence.edu/helpdesk</a><o:p></o:p></=
span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black"><a href=3D"http://selfhelp.=
providence.edu">http://selfhelp.providence.edu</a><o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black"><o:p> </o:p></span></p=
>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black">Find us on Facebook!<o:p></=
o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black"><a href=3D"http://www.faceb=
ook.com/ProvCollHelpDesk">http://www.facebook.com/ProvCollHelpDesk</a><o:p>=
</o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black"><o:p> </o:p></span></p=
>
</div>
<div style=3D"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in =
0in 0in">
<p class=3D"MsoNormal"><b><span style=3D"font-size:11.0pt;font-family:"=
;Calibri","sans-serif";color:black">From:
</span></b><span style=3D"font-size:11.0pt;font-family:"Calibri",=
"sans-serif";color:black">"Randall K. Kouns" <<a hre=
f=3D"mailto:kounsra@EARLHAM.EDU">kounsra@EARLHAM.EDU</a>><br>
<b>Reply-To: </b>Resnet Forum <<a href=3D"mailto:RESNET-L@listserv.nd.ed=
u">RESNET-L@listserv.nd.edu</a>><br>
<b>Date: </b>Tue, 15 Mar 2011 11:26:32 -0400<br>
<b>To: </b>Resnet Forum <<a href=3D"mailto:RESNET-L@listserv.nd.edu">RES=
NET-L@listserv.nd.edu</a>><br>
<b>Subject: </b>Re: [RESNET-L] Spiceworks Help Desk System<o:p></o:p></span=
></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:"Ca=
libri","sans-serif";color:black"><o:p> </o:p></span></p=
>
</div>
<div>
<div>
<div>
<p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt"><span style=3D"color:=
black">I looked at it briefly... it's asset management piece had trouble go=
ing across my subnets (we are not AD.) Also to get rid of the adverti=
sements I think you have to use the paid version.<br>
<br>
gave up and went back to RT until schooldude.com gets their federated id bu=
gs worked out for the helpdesk software... we already use their asset manag=
ement piece and we love it.<br>
<br>
<br>
<br>
<br>
Randy Kouns<br>
Manager User Services<br>
Earlham College<o:p></o:p></span></p>
<div class=3D"MsoNormal" align=3D"center" style=3D"text-align:center"><span=
style=3D"color:black">
<hr size=3D"2" width=3D"100%" align=3D"center" id=3D"zwchr">
</span></div>
<p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt"><b><span style=3D"col=
or:black">From:
</span></b><span style=3D"color:black">"Jim Rizzo" <<a href=3D=
"mailto:JRIZZO@providence.edu">JRIZZO@providence.edu</a>><br>
<b>To: </b><a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND=
.EDU</a><br>
<b>Sent: </b>Tuesday, March 15, 2011 11:17:35 AM<br>
<b>Subject: </b>Spiceworks Help Desk System<o:p></o:p></span></p>
<div>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"color:black">I was just told about Sp=
iceworks today. It's a free helpdesk ticketing system (among other things).=
Do any of you have experience with it? Maybe someone is currently using it=
? I'd like to learn more about if you
can give me some information (or even a demo).<o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"color:black"><o:p> </o:p></span>=
</p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"color:black">Thanks,<o:p></o:p></span=
></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"color:black">Jim<o:p></o:p></span></p=
>
</div>
<div>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"color:black">-- <o:p></o:p></spa=
n></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"color:black">Jim Rizzo<o:p></o:p></sp=
an></p>
</div>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"color:black">Helpdesk Manager<o:p></o=
:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"color:black">Providence College Infor=
mation Technology<o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"color:black">(401) 865-1277<o:p></o:p=
></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"color:black">AIM: JRizzoPC<o:p></o:p>=
</span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"color:black"><a href=3D"http://itweb.=
providence.edu/helpdesk" target=3D"_blank">http://itweb.providence.edu/help=
desk</a><o:p></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"color:black"><a href=3D"http://selfhe=
lp.providence.edu" target=3D"_blank">http://selfhelp.providence.edu</a><o:p=
></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"color:black"><o:p> </o:p></span>=
</p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"color:black">Find us on Facebook!<o:p=
></o:p></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"color:black"><a href=3D"http://www.fa=
cebook.com/ProvCollHelpDesk" target=3D"_blank">http://www.facebook.com/Prov=
CollHelpDesk</a><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<p class=3D"MsoNormal"><span style=3D"color:black">________________________=
___________________________ You are subscribed to the ResNet-L mailing list=
.
<o:p></o:p></span></p>
<p><span style=3D"color:black">To subscribe, unsubscribe or search the arch=
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