[25937] in resnet
Re: Alternatives to Dell
daemon@ATHENA.MIT.EDU (Miller,Merlin)
Mon Feb 14 17:14:04 2011
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Message-ID: <EF156B0DCDED9D47870873F7D7BEAEB71455A041@MAIL1.nwmissouri.edu>
Date: Mon, 14 Feb 2011 16:12:03 -0600
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Miller,Merlin" <Merlin@nwmissouri.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: A<4D59A1A6.9030104@stanford.edu>
We have been an HP shop for 3 years and do our own warranty work on an install base of aprox 6500 desktops and portables. We have used HP/Compaq servers for close to 15 years. Up until a year ago our orders went to a 3rd party, we have now switched to HP directly for orders and are happy with response time for orders and shipments. 3 years ago we ordered 5500 notebooks and 500 desktops and had the entire order within 2 weeks. We are getting ready for another mass order this spring and will be staying with HP.
Merlin Miller
Manager Client Computing
Northwest Missouri State University
-----Original Message-----
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Surajit A Bose
Sent: Monday, February 14, 2011 3:42 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Alternatives to Dell
All
Apologies for the cross-post. Most of our installed base is dual-boot
Apple hardware, but for many years now we have standardized on Dell
hardware for our Windows-only machines. Over the past couple of years we
have grown increasingly unhappy with Dell's level of customer service,
responsiveness to orders, adherence to time-tables, etc. We're thinking
of jumping ship to another vendor.
Have you standardized on any non-Dell vendor? More importantly, are you
happy with that vendor? We would be looking to purchase several standard
types of machines, including low-end desktops, high-end workstations,
and business laptops. It would be great if we could find a single vendor
to provide all these.
If you have had bad experiences with any vendors other than Dell, that
would be good to know too, so we can avoid those.
Thanks!
-Surajit
--
________________________
Et semel emissum volat irrevocabile verbum
(Horace, Epistulae 1.18.71)
________________________
Surajit A. Bose
Head, Academic Computing Technology Services
Stanford University
650.996.0552
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