[25879] in resnet
Re: Student Personal Laptops/Computers
daemon@ATHENA.MIT.EDU (Rizzo, Jim)
Fri Jan 28 10:01:45 2011
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Message-ID: <C968427E.9CC4%jrizzo@providence.edu>
Date: Fri, 28 Jan 2011 10:00:51 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Rizzo, Jim" <JRIZZO@PROVIDENCE.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <C9682FB4.1A29%cbraden@angelo.edu>
We have had issues with student computers having a bigger problem than
what they thought and when we did some work on it, the bigger problem
showed up and we got accused of breaking it (this actually happened to me
personally).
We have since started using an indemnity agreement that basically says "no
matter what happens to your computer while it's in our care, we are not
responsible" and they have to sign it before we'll start working on the
computer. We wrote up the document and had our general counsel check it
over and approve it before we started using it.
We currently do not do any hardware repair or any operating system work
(reinstallations and the like). We remove viruses, connect to the network
(wired and wireless), and assist with basic software issues. We are
looking into doing more, though still staying away from the hardware.
I feel we would do the students a disservice if we stopped removing
viruses, and I feel like we would put our network in greater danger of a
virus outbreak if we stopped cleaning them. Our students pay a lot in
tuition and we try to give them as much as we can. All our employees,
students and professional staff, go through a compliance training video to
deal with the various laws (FERPA, GLBA, etc) associated with our job.
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
(401) 865-1277
AIM: JRizzoPC
http://itweb.providence.edu/helpdesk
http://selfhelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
On 1/28/11 9:32 AM, "Curt Braden" <cbraden@angelo.edu> wrote:
>Here at Angelo State University, we provide support for our student's
>personal laptops/computers at the start of each semester. In the past we
>have only helped them get connected to our wifi and help remove
>spyware/viruses. After questioning a few universities, I am seeing a
>trend where the IT department teaches the students how to fix it instead
>of fixing it for them. I have always been concerned with the liabilities
>that may come with working on a personal computer( SSN, Bank Account
>Info, other personal info, pics, etc). In the past we have even been
>accused of breaking a students computer when really it was DOA. I am
>starting to lean in the direction of just giving the students
>guidance/documentation to fix problems relating to connectivity and
>spyware. Any information on what your university provides or any lessons
>learned would be greatly appreciated.
>
>Thanks
>
>
>
>Curt Braden
>Technical Services Manager, Information Technology
>Angelo State University
>Member, Texas Tech University System
>ASU Station #11020
>San Angelo, TX 76909-1020
>Phone: (325) 942-2333 Fax: (325) 942-2109
>curt.braden@angelo.edu<mailto:curt.braden@angelo.edu>
>
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