[25875] in resnet
Student Personal Laptops/Computers
daemon@ATHENA.MIT.EDU (Curt Braden)
Fri Jan 28 09:33:24 2011
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Message-ID: <C9682FB4.1A29%cbraden@angelo.edu>
Date: Fri, 28 Jan 2011 08:32:52 -0600
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From: Curt Braden <cbraden@angelo.edu>
To: RESNET-L@listserv.nd.edu
Here at Angelo State University, we provide support for our student's personal laptops/computers at the start of each semester. In the past we have only helped them get connected to our wifi and help remove spyware/viruses. After questioning a few universities, I am seeing a trend where the IT department teaches the students how to fix it instead of fixing it for them. I have always been concerned with the liabilities that may come with working on a personal computer( SSN, Bank Account Info, other personal info, pics, etc). In the past we have even been accused of breaking a students computer when really it was DOA. I am starting to lean in the direction of just giving the students guidance/documentation to fix problems relating to connectivity and spyware. Any information on what your university provides or any lessons learned would be greatly appreciated.
Thanks
Curt Braden
Technical Services Manager, Information Technology
Angelo State University
Member, Texas Tech University System
ASU Station #11020
San Angelo, TX 76909-1020
Phone: (325) 942-2333 Fax: (325) 942-2109
curt.braden@angelo.edu<mailto:curt.braden@angelo.edu>
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