[1083] in resnet
Re: Open Source (?) Call Tracking System
daemon@ATHENA.MIT.EDU (Sherry Sun)
Wed Apr 3 09:28:47 2002
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Message-ID: <MLEEKNPONHKAFCFFPPKLIEOCCFAA.sun@hanover.edu>
Date: Wed, 3 Apr 2002 09:21:48 -0500
Reply-To: sun@hanover.edu
From: Sherry Sun <sun@hanover.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <002b01c1db19$23fd6940$b84cb88c@ME019SSMITH>
Michael,
We are also very much interested in your tracking system. We have about
1200 students,
currently, we don't support track system.
Thanks.
Sherry Sun
Network Administrator
Hanover College
(812) 866-6838 (O)
sun@hanover.edu <mailto:sun@hanover.edu>
-----Original Message-----
From: Resnet Forum [mailto:RESNET-L@listserv.nd.edu]On Behalf Of steve
smith
Sent: Wednesday, April 03, 2002 9:09 AM
To: RESNET-L@listserv.nd.edu
Subject: Re: Open Source (?) Call Tracking System
Michael,
We would be interested in looking at your system as well. We have about
8000 students. Would your software include an inventory management
database as well?
Regards,
Steve Smith
Manager, Telecommunications
Information Technology, Systems and Support
Saint Mary's University
Voice (902) 420 5477
Fax (902) 496 8103
Email steve.smith@stmarys.ca
-----Original Message-----
From: Resnet Forum [mailto:RESNET-L@listserv.nd.edu] On Behalf Of
Michael Zenke
Sent: April 2, 2002 7:51 PM
To: RESNET-L@listserv.nd.edu
Subject: Re: Open Source (?) Call Tracking System
Hi.
The recent email to this list by Sony Zuker in regard to in house
software
use made me decide to raise a possibility with the readers of this list.
I'm a restech at the Evergreen State College.
For the past year or so I've been working on a php/mysql based call
tracking system for the restechs here on campus. Our call volume is
(relative to many of your institutions) relatively low, but even with
only
1000 students to support, we were running into problems without adequate
call tracking software.
I'm working a second version of the system (now that I know a thing or
two
more about programming) and I was wondering if any of you or the
students
who work for you would be interested in this system. I graduate at the
end
of this year, and would like to see the effort I've put into this
project
not stop with my graduation.
Would any of the readers of this list be interested in a free, platform
independent call tracking system that would be appropriate for small
(<1000) to medium sized (1000-5000ish) student populations?
So far it supports a working list of open calls, an archive search of
closed calls, a duty log poster/archiver, and a work schedule
poster/archiver
Feel free to respond here, or to me directly.
Thanks for your time.
- Michael Zenke
michael-zenke@fief.org
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