[1079] in resnet
Re: Panel Presentation - need panelists
daemon@ATHENA.MIT.EDU (David Bradstreet)
Wed Apr 3 08:57:54 2002
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Message-ID: <B8D071F1.11F2%daveb@mail.rit.edu>
Date: Wed, 3 Apr 2002 08:46:41 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: David Bradstreet <daveb@MAIL.RIT.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <EFDA5350938DD4119D6B00508BAD07BA01BBBC22@uor-exch-1.redlands.edu>
Sonya,
I would be willing to participate having used both a homegrown
solution(s) and shrink-wrapped solutions. We currently use Peregrine
Service Center and have had mixed results- mostly self-inflicted problems
that I think would be good to hear.
On 04/02/2002 6:58 PM, "Zuker, Sonya K" <Sonya_Zuker@REDLANDS.EDU> wrote:
> Hello:
>
> I am looking for individuals who are interested in sharing information about
> their ResNet help desk/ticketing system at ResNet 2002. Here at the
> University of Redlands, we have created our own ticketing/help desk system
> over the course of the 2 years. Using ColdFusion and Access, this site is
> fully implemented for its intended use and then some.
>
> I am looking for the following to complete the panel...
> - a school using a paid-for help desk/ticket system (Support Magic, etc.)
> - a school using a hybrid system
>
> The tentative focus of this panel is to give other members an idea of what
> possibilities are "out there" as far as support software and the pros and
> cons for using your current software.
>
> I look forward to hearing from you regarding your interest in this panel.
> Please email me directly.
>
> Thank you.
>
> Sonya Zuker
> University of Redlands
>
> email: sonya_zuker@redlands.edu
>
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--
David Bradstreet
Residential Computing Administrator
Information & Technology Services
Rochester Institute of Technology
http://resnet.rit.edu/
(585) 475-7473 (voice)
(585) 475-4927 (tty)
daveb@mail.rit.edu
dmbdss@rit.edu
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