[509] in Resnet-Forum
Housecalls...and liability issues
daemon@ATHENA.MIT.EDU (June R. Quackenbush)
Thu Feb 23 19:14:19 1995
To: resnet-forum@MIT.EDU
Cc: qtjrq@mailbox.syr.edu
Date: Thu, 23 Feb 1995 18:56:16 -0500
From: "June R. Quackenbush" <qtjrq@mailbox.syr.edu>
We've noticed that with the advent of ResNet, we are using Residential
Consultants more and more to diagnose problems that go beyond the
applications questions....and delve more into system hardware and
software. Often the "why doesn't my room connection work?" questions
turn out to be problems with system files....
Does anyone have a policy in place that deals with liability issues?
What if a consultant, in an effort to fix a printing problem, for
example makes a mistake and trashes a key file... Does anyone have
Residential Consultants take care of virus problems? Do people sign
release forms before the consultants will start work?
We've not had any of these sorts of problems....but I wonder if it's
just a matter of time...
-June
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June Quackenbush Syracuse University 315-443-4385 qtjrq@syr.edu
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