[41629] in Resnet-Forum

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Phishing victims' turned into spammers

daemon@ATHENA.MIT.EDU (WILLIAM J. DIDOMENICO)
Mon Apr 17 09:27:12 2017

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Date:         Mon, 17 Apr 2017 13:26:33 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "WILLIAM J. DIDOMENICO" <didomenico@LYCOMING.EDU>
To: RESNET-L@listserv.nd.edu

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We are dealing with an issue where some of our users who are falling victim=
 to phishing emails are having their email accounts used to send more spam =
and phishing emails, to the point where our Exchange server and Barracuda E=
mail Security Gateway can't keep up, causing very long delays in legitimate=
 outbound email delivery.


The IT department has sent a number of messages out to our campus community=
 about the hazards of unsolicited document sharing emails, but we continue =
to have users entering their credentials online with little regard for secu=
rity. Our current process is to place user accounts in a pseudo-quarantine =
until their password is changed and their devices scanned for malware, but =
this only happens after we notice the mail queues filling up with hundreds =
of messages.


This cat-and-mouse game is wearing on the team, so I'd like some other pers=
pectives and advice on how to keep ahead of this type of attack and how to =
protect users against themselves and their trusting nature.

Thanks,

William DiDomenico
Network Specialist
Lycoming College
700 College Place
Campus Box 142
Williamsport, PA 17701
Office: 570.321.4160

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<p>We are dealing with an issue where some of our users who are falling vic=
tim to phishing emails are having their email accounts used to send more sp=
am and phishing emails, to the point where our Exchange server and Barracud=
a Email Security Gateway can't keep
 up, causing very long delays in legitimate outbound email delivery.</p>
<p><br>
</p>
<p>The&nbsp;IT department has sent&nbsp;a number of messages out to our cam=
pus community about the hazards of unsolicited document sharing emails, but=
 we continue to have users entering their credentials online with little re=
gard for security. Our current process is
 to place user accounts in a pseudo-quarantine until their password is chan=
ged and their devices scanned for malware, but this only happens after we n=
otice the mail queues filling up with hundreds of messages.</p>
<p><br>
</p>
<p>This cat-and-mouse game is wearing on the team, so I'd like some other p=
erspectives and advice&nbsp;on how to keep ahead of this type of attack and=
 how to protect users against themselves and their trusting nature.</p>
<p><br>
</p>
<div id=3D"Signature">
<div style=3D"font-family:Calibri,Arial,Helvetica,sans-serif; font-size:; m=
argin:0" name=3D"divtagdefaultwrapper">
<p class=3D"MsoNormal"><span style=3D"font-family:&quot;Courier New&quot;">=
Thanks,</span></p>
<p class=3D"MsoNormal"><span style=3D"font-family:&quot;Courier New&quot;">=
&nbsp;</span></p>
<p class=3D"MsoNormal"><span style=3D"font-family:&quot;Courier New&quot;">=
William DiDomenico</span></p>
<p class=3D"MsoNormal"><span style=3D"font-family:&quot;Courier New&quot;">=
Network Specialist</span></p>
<p class=3D"MsoNormal"><span style=3D"font-family:&quot;Courier New&quot;">=
Lycoming College</span></p>
<p class=3D"MsoNormal"><span style=3D"font-family:&quot;Courier New&quot;">=
700 College Place</span></p>
<p class=3D"MsoNormal"><span style=3D"font-family:&quot;Courier New&quot;">=
Campus Box 142</span></p>
<p class=3D"MsoNormal"><span style=3D"font-family:&quot;Courier New&quot;">=
Williamsport, PA 17701</span></p>
<p class=3D"MsoNormal"><span style=3D"font-family:&quot;Courier New&quot;">=
Office: 570.321.4160</span></p>
</div>
</div>
</div>
</body>
</html>
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<p>
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