[41450] in Resnet-Forum
Re: Email Scam Problems
daemon@ATHENA.MIT.EDU (Randy Kouns)
Thu Nov 3 14:59:37 2016
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Message-ID: <CAJ0zta+3DFVY9dCt=UNhf=OfnJ0+UZeP5O=ym7eBb4i=TAGiLg@mail.gmail.com>
Date: Thu, 3 Nov 2016 14:59:08 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Randy Kouns <randykouns@GMAIL.COM>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <7182DA9A-1225-40F6-9D72-B06EFBC6671A@providence.edu>
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Hey Jim, been a while.... hope things are getting better for you... I am
no longer in Education side of IT but, still stay interested in the
happenings... I have joined the municipal government field as the
Director of IT for a city here in Indiana... one of our sub-government
entities is currently using and I am planning of subscribing to the Knowbe4
(www.knowbe4.com) service. They provide training video's that are then
followed by an interactive email test...that tracks and records users who
click links when they shouldn't so remedial training can be accomplished.
the quote I have for this service is approximately $2200 per year for 500
employees.
Good luck with your issues.
Randy Kouns
On Thu, Nov 3, 2016 at 9:42 AM, Rizzo, Jim <JRIZZO@providence.edu> wrote:
> Hey all,
>
>
>
> We=E2=80=99re having serious issues with phishing and email scams. In fac=
t, we
> seem to have been hit with a zero-day ransomware virus that encrypted a
> whole bunch of files on a couple people=E2=80=99s computers and network d=
rives. The
> network drives can be restored from the last good backup. The local files
> seem to be a lost cause.
>
>
>
> Anyway=E2=80=A6 How do you all inform, educate, scold, whatever people ab=
out these
> types of problems? The ransomware issue was related to actually clicking =
on
> a bad attachment (and seems to have required downloading a zip file and
> unzipping it and then running the VBS file contained within). Phishing is
> just that. People seem to have no problem sharing their passwords. We
> fairly regularly send emails to the campus about suspicious email message=
s,
> unexpected attachments, and messages asking people to share their
> passwords. They seem to fall on deaf ears/eyes. The same people read thos=
e
> emails, and it=E2=80=99s not the people who need to be taking the message=
to heart.
>
>
>
> Looking for any ideas here. If you have a webpage about it, please share
> the link. If you send emails, please share the text of the email.
>
>
>
> Thanks!
>
> Jim
>
>
>
> --
>
> Jim Rizzo
>
> Helpdesk Manager
>
> Providence College Information Technology
>
> (401) 865-1277
>
>
>
> http://www.providence.edu/helpdesk
>
> *http://www.providence.edu/ihelp <http://www.providence.edu/ihelp>*
>
>
>
> Like us on Facebook!
>
> http://www.facebook.com/ProvCollHelpDesk
>
>
>
> Follow us on Twitter!
>
> http://twitter.com/PCITHelpdesk
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
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<div dir=3D"ltr">Hey Jim, been a while.... hope things are getting better f=
or you... =C2=A0 I am no longer in Education side of IT but, still stay int=
erested in the happenings... =C2=A0 I have joined the municipal government =
field as the Director of IT for a city here in Indiana... =C2=A0 one of our=
sub-government entities is currently using and I am planning of subscribin=
g to the Knowbe4 (<a href=3D"http://www.knowbe4.com">www.knowbe4.com</a>) =
=C2=A0service. =C2=A0 They provide training video's that are then follo=
wed by an interactive email test...that tracks and records users who click =
links when they shouldn't so remedial training can be accomplished. =C2=
=A0 the quote I have for this service is approximately $2200 per year for 5=
00 employees.<div><br></div><div>Good luck with your issues.</div><div><br>=
</div><div>Randy Kouns</div><div><br></div></div><div class=3D"gmail_extra"=
><br><div class=3D"gmail_quote">On Thu, Nov 3, 2016 at 9:42 AM, Rizzo, Jim =
<span dir=3D"ltr"><<a href=3D"mailto:JRIZZO@providence.edu" target=3D"_b=
lank">JRIZZO@providence.edu</a>></span> wrote:<br><blockquote class=3D"g=
mail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-l=
eft:1ex">
<div bgcolor=3D"white" lang=3D"EN-US" link=3D"#0563C1" vlink=3D"#954F72">
<div class=3D"m_-5829323089659922640WordSection1">
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">Hey all,<u></u><u><=
/u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u>=C2=A0<u></u=
></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">We=E2=80=99re havin=
g serious issues with phishing and email scams. In fact, we seem to have be=
en hit with a zero-day ransomware virus that encrypted a whole bunch of fil=
es on a couple people=E2=80=99s computers and network
drives. The network drives can be restored from the last good backup. The =
local files seem to be a lost cause.<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u>=C2=A0<u></u=
></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">Anyway=E2=80=A6 How=
do you all inform, educate, scold, whatever people about these types of pr=
oblems? The ransomware issue was related to actually clicking on a bad atta=
chment (and seems to have required downloading
a zip file and unzipping it and then running the VBS file contained within=
). Phishing is just that. People seem to have no problem sharing their pass=
words. We fairly regularly send emails to the campus about suspicious email=
messages, unexpected attachments,
and messages asking people to share their passwords. They seem to fall on =
deaf ears/eyes. The same people read those emails, and it=E2=80=99s not the=
people who need to be taking the message to heart.<u></u><u></u></span></p=
>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u>=C2=A0<u></u=
></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">Looking for any ide=
as here. If you have a webpage about it, please share the link. If you send=
emails, please share the text of the email.
<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u>=C2=A0<u></u=
></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">Thanks!<u></u><u></=
u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">Jim<u></u><u></u></=
span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u>=C2=A0<u></u=
></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">--=C2=
=A0<u></u><u></u></span></p>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Jim Riz=
zo<u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Helpdes=
k Manager<u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Provide=
nce College Information Technology<u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><a href=
=3D"tel:%28401%29%20865-1277" value=3D"+14018651277" target=3D"_blank">(401=
) 865-1277</a><u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><u></u>=
=C2=A0<u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><a href=
=3D"http://www.providence.edu/helpdesk" target=3D"_blank"><span style=3D"co=
lor:blue">http://www.providence.edu/<wbr>helpdesk</span></a><u></u><u></u><=
/span></p>
</div>
<div>
<p class=3D"MsoNormal"><u><span style=3D"font-size:10.5pt;color:black"><a h=
ref=3D"http://www.providence.edu/ihelp" target=3D"_blank"><span style=3D"co=
lor:blue">http://www.providence.edu/<wbr>ihelp</span></a></span></u><span s=
tyle=3D"font-size:10.5pt;color:black"><u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><u></u>=
=C2=A0<u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Like us=
on Facebook!<u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><a href=
=3D"http://www.facebook.com/ProvCollHelpDesk" target=3D"_blank"><span style=
=3D"color:blue">http://www.facebook.com/<wbr>ProvCollHelpDesk</span></a><u>=
</u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><u></u>=
=C2=A0<u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Follow =
us on Twitter!<u></u><u></u></span></p>
</div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><a href=
=3D"http://twitter.com/PCITHelpdesk" target=3D"_blank"><span style=3D"color=
:blue">http://twitter.com/<wbr>PCITHelpdesk</span></a></span><u></u><u></u>=
</p>
</div>
</div>
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</p></blockquote></div><br></div>
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<p>
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