[41310] in Resnet-Forum
Re: CrashPlan
daemon@ATHENA.MIT.EDU (Wendy Worlund)
Fri Aug 5 15:05:18 2016
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Message-ID: <CAGrgJkt_ja04BojFxnEyD11xLivpgtij2JivufKtNwz0Mx=vhw@mail.gmail.com>
Date: Fri, 5 Aug 2016 14:04:02 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Wendy Worlund <wendy.worlund@UAH.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <220066AC-9AF7-42C3-94C7-4197C863E272@bc.edu>
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Hi,
We use it at UAH. I'm hoping we can boost adoption very soon because it is
so awesome.
We mainly chose CrashPlan because they don't care how much data our users
backup. Having the Internet2 "discount" (or whatever seemed to help as
well).
We are not all on AD, yet.
Our system administrator builds a customer client installer that we
distribute; it has the key, branding, "I agree," etc. pieces packaged
within it. He recently documented what our challenges have been to date:
Client deployment improvements would help us quite a bit I suspect.
The ability to customize the client could be better. Mainly branding but
also license key and connection information. In some sort of package that
can be pushed out from Active Directory without user intervention.
For central IT going forward this would be helpful.
Some of our distributed IT lock down their customer pc's such that they
cannot install any software themselves and must have an admin do it.
Also, the "download client" popup displayed when they use the web interface
is of course offering to download the standard, non-customized client.
Seems like at least in that scenario it would be great if at least the
host+license key was bundled. Maybe a default org key set on the server
included on the fly in the client download. Ideally branding too, but what
we sometimes see is they download directly from the web interface then are
prompted with not only username but also host, port, key, etc., so we then
have to tell them "download our custom client from xyz instead". I suspect
at least some give up before contacting us since they don't know what
settings to enter during client install.
Wendy Worlund
Manager of Client Services
UAH - Office of Information Technology
VBH C14
(256) 824-2616
wendy.worlund@uah.edu
On Fri, Aug 5, 2016 at 1:53 PM, Joseph Farrell <farreljq@bc.edu> wrote:
> Hi All,
>
> We currently have a project underway evaluating a couple different
> vendors for client endpoint backup. Our current solution is showing its a=
ge
> and is ready for retirement.
>
> One vendor is Crashplan. We expect about 2500 devices in the initial
> deployment. We are an Altiris (oh, I mean Symantec Management Platform)
> shop.
>
>
>
> If you are using CrashPlan in an Enterprise model, I=E2=80=99d appreciate=
hearing
> the good, bad, and the ugly.
>
>
>
> Any revelations you wish you had known before buying or deploying?
>
>
>
> Best,
>
> Joe
>
>
>
> Joseph Farrell
>
> Senior Applications Administrator
>
> Systems and Operations
>
> Boston College
>
> 617-552-4162
>
> *j <steven.hatch@bc.edu>oseph.farrell.4@bc.edu <oseph.farrell.4@bc.edu>*
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
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<div dir=3D"ltr">Hi,<div>We use it at UAH. I'm hoping we can boost adop=
tion very soon because it is so awesome.</div><div><br></div><div>We mainly=
chose CrashPlan because they don't care how much data our users backup=
. Having the Internet2 "discount" (or whatever seemed to help as =
well).</div><div><br></div><div>We are not all on AD, yet.</div><div><br></=
div><div>Our system administrator builds a customer client installer that w=
e distribute; it has the key, branding, "I agree," etc. pieces pa=
ckaged within it. He recently documented what our challenges have been to d=
ate:<blockquote style=3D"margin:0 0 0 40px;border:none;padding:0px"><div cl=
ass=3D"gmail_extra"><div style=3D"font-size:12.8px">Client deployment impro=
vements would help us quite a bit I suspect.</div></div><div class=3D"gmail=
_extra"><div style=3D"font-size:12.8px"><br></div></div><div class=3D"gmail=
_extra"><span style=3D"font-size:12.8px">The ability to customize the clien=
t could be better.=C2=A0 Mainly branding but also license key and connectio=
n information.=C2=A0 In some sort of package that can be pushed out from Ac=
tive Directory without user intervention.</span></div><div class=3D"gmail_e=
xtra"><div style=3D"font-size:12.8px"><br></div></div><div class=3D"gmail_e=
xtra"><div style=3D"font-size:12.8px">For central IT going forward this wou=
ld be helpful.</div></div><div class=3D"gmail_extra"><div style=3D"font-siz=
e:12.8px"><br></div></div><div class=3D"gmail_extra"><div style=3D"font-siz=
e:12.8px">Some of our distributed IT lock down their customer pc's such=
that they cannot install any software themselves and must have an admin do=
it.</div></div><div class=3D"gmail_extra"><div style=3D"font-size:12.8px">=
<br></div></div><div class=3D"gmail_extra"><div style=3D"font-size:12.8px">=
Also, the "download client" popup displayed when they use the web=
interface is of course offering to download the standard, non-customized c=
lient.=C2=A0 Seems like at least in that scenario it would be great if at l=
east the host+license key was bundled.=C2=A0 Maybe a default org key set on=
the server included on the fly in the client download.=C2=A0 Ideally brand=
ing too, but what we sometimes see is they download directly from the web i=
nterface then are prompted with not only username but also host, port, key,=
etc., so we then have to tell them "download our custom client from x=
yz instead".=C2=A0 I suspect at least some give up before contacting u=
s since they don't know what settings to enter during client install.</=
div></div></blockquote><div class=3D"gmail_extra"><div><div data-smartmail=
=3D"gmail_signature"><div dir=3D"ltr"><div><div dir=3D"ltr"><br>Wendy Worlu=
nd<br>Manager of Client Services<br>UAH - Office of Information Technology<=
br>VBH C14<br><a href=3D"tel:%28256%29%20824-2616" value=3D"+12568242616" t=
arget=3D"_blank">(256) 824-2616</a><br><a href=3D"mailto:wendy.worlund@uah.=
edu" target=3D"_blank">wendy.worlund@uah.edu</a></div></div></div></div></d=
iv>
<br><div class=3D"gmail_quote">On Fri, Aug 5, 2016 at 1:53 PM, Joseph Farre=
ll <span dir=3D"ltr"><<a href=3D"mailto:farreljq@bc.edu" target=3D"_blan=
k">farreljq@bc.edu</a>></span> wrote:<br><blockquote class=3D"gmail_quot=
e" style=3D"margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-styl=
e:solid;border-left-color:rgb(204,204,204);padding-left:1ex"><div bgcolor=
=3D"white" lang=3D"EN-US" link=3D"#0563C1" vlink=3D"#954F72"><div><p class=
=3D"MsoNormal"><span style=3D"font-size:14pt">Hi All,<u></u><u></u></span><=
/p><p class=3D"MsoNormal"><span style=3D"font-size:14pt">=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0 We currently have a project underway evaluating a couple diffe=
rent vendors for client endpoint backup. Our current solution is showing it=
s age and is ready for retirement.<u></u><u></u></span></p><p class=3D"MsoN=
ormal"><span style=3D"font-size:14pt">One vendor is Crashplan. We expect ab=
out 2500 devices in the initial deployment. We are an Altiris (oh, I mean S=
ymantec Management Platform) shop.<u></u><u></u></span></p><p class=3D"MsoN=
ormal"><span style=3D"font-size:14pt"><u></u>=C2=A0<u></u></span></p><p cla=
ss=3D"MsoNormal"><span style=3D"font-size:14pt">If you are using CrashPlan =
in an Enterprise model, I=E2=80=99d appreciate hearing the good, bad, and t=
he ugly. <u></u><u></u></span></p><p class=3D"MsoNormal"><span style=3D"fon=
t-size:14pt"><u></u>=C2=A0<u></u></span></p><p class=3D"MsoNormal"><span st=
yle=3D"font-size:14pt">Any revelations you wish you had known before buying=
or deploying?<u></u><u></u></span></p><p class=3D"MsoNormal"><span style=
=3D"font-size:14pt"><u></u>=C2=A0<u></u></span></p><p class=3D"MsoNormal"><=
span style=3D"font-size:14pt">Best,<u></u><u></u></span></p><p class=3D"Mso=
Normal"><span style=3D"font-size:14pt">Joe<u></u><u></u></span></p><p class=
=3D"MsoNormal"><span style=3D"font-size:14pt"><u></u>=C2=A0<u></u></span></=
p><p class=3D"MsoNormal"><span style=3D"font-size:14pt;color:black">Joseph =
Farrell<u></u><u></u></span></p><p class=3D"MsoNormal"><span style=3D"font-=
size:14pt;color:black">Senior Applications Administrator<u></u><u></u></spa=
n></p><p class=3D"MsoNormal"><span style=3D"font-size:14pt;color:black">Sys=
tems and Operations<u></u><u></u></span></p><p class=3D"MsoNormal"><span st=
yle=3D"font-size:14pt;color:black">Boston College<u></u><u></u></span></p><=
p class=3D"MsoNormal"><span style=3D"font-size:14pt;color:black"><a href=3D=
"tel:617-552-4162" value=3D"+16175524162" target=3D"_blank">617-552-4162</a=
><u></u><u></u></span></p><p class=3D"MsoNormal"><u><span style=3D"font-siz=
e:14pt;color:rgb(18,85,204)"><a href=3D"mailto:steven.hatch@bc.edu" target=
=3D"_blank"><span style=3D"color:blue">j</span></a><a href=3D"mailto:oseph.=
farrell.4@bc.edu" target=3D"_blank"><span style=3D"color:rgb(4,46,238)">ose=
ph.farrell.4@bc.edu</span></a></span></u><span style=3D"font-size:14pt"><u>=
</u><u></u></span></p></div></div>
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</p></blockquote></div><br></div></div></div>
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