[41307] in Resnet-Forum
Re: Making Training Mandatory
daemon@ATHENA.MIT.EDU (Lavette Scott-Smith)
Fri Jul 29 11:48:58 2016
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Date: Fri, 29 Jul 2016 11:36:54 -0400
Reply-To: lavette.scott-smith@bc.edu
From: Lavette Scott-Smith <lavette.scott-smith@bc.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <CO2PR01MB20566A96BA18677D384705D1CF010@CO2PR01MB2056.prod.exchangelabs.com>
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Hi Karen,
Would you consider including me as well on your feedback to Jim? I like
hearing what others are doing for student training.
Thanks,
*Lavette Scott-Smith*
*Senior Help Desk Specialist*
*Boston College*
*ITS, Technology Support Services*
*Walk-In Help Support*
On Fri, Jul 29, 2016 at 11:29 AM, Bodron, Jeanne <bodrojd@millsaps.edu>
wrote:
> Karen - please include me in your response to Jim if you would. I'd love
> to hear your feedback on the success training.
>
> Thanks,
> Jeanne
>
> jeanne.bodron@millsaps.edu
> ------------------------------
> From: Karen McRitchie <karen.mcritchie@GMAIL.COM>
> Sent: =E2=80=8E7/=E2=80=8E29/=E2=80=8E2016 9:41 AM
> To: RESNET-L@LISTSERV.ND.EDU
> Subject: Re: [RESNET-L] Making Training Mandatory
>
> Hi Jim,
> I had a very successful student staff program at Grinnell College (now I
> have made a career change) and can give you some advice...I will send you=
a
> separate email so I can be long-winded :)
>
> Thanks,
> Karen
>
>
>
> On Jul 29, 2016, at 8:12 AM, Rizzo, Jim <JRIZZO@PROVIDENCE.EDU
> <JRIZZO@providence.edu>> wrote:
>
> Hey everyone!
>
>
>
> So I=E2=80=99m looking for a little bit of advice and insight into what y=
ou all do
> with regards to training your student employees. I know I=E2=80=99m not i=
n a unique
> situation here, but I=E2=80=99ll tell you a little bit about my Helpdesk =
and how
> we=E2=80=99ve been doing things.
>
>
>
> Our helpdesk, like many others, is staffed almost entirely by students. I=
n
> fact, there are only 2 full time employees, myself and one other employee
> of mine who works nights. Like everyone else, the beginning of the school
> year is the most difficult time for us, and having a partially staffed de=
sk
> does not make things easier. Couple the understaffing with lack of traini=
ng
> and it can be a nightmare.
>
>
>
> To make things easier, I, like many of you, hold a training program at th=
e
> end of the summer, bringing my students back to campus a week early to
> train and to assist with the general move-in days, which are, admittedly,
> much easier than they used to be, but can still be stressful, especially
> when the freshmen move in. However, Providence College is a relatively
> small school and most students get involved in other activities, many of
> which require them to attend programs prior to the start of the semester.
> These programs conflict with our training period. Add in students who mak=
e
> last minute vacation plans, and I end up with several who are unable to
> attend training. This ultimately results in a staff that isn=E2=80=99t re=
ady to hit
> the ground running at the start of the semester.
>
>
>
> So my question for all of you is how do you handle those situations? I
> informed my staff of the training dates in January so they would know to
> mark them on their calendars, but they still haven=E2=80=99t. I have a st=
rongly
> worded email ready to send to them because I=E2=80=99m at my wit=E2=80=99=
s end here. I=E2=80=99m
> not happy that so many have made other plans when they already had the
> dates. I can=E2=80=99t just go and prevent them from working because I wi=
ll have an
> even smaller staff. So what do I do?!?! It=E2=80=99s extremely frustratin=
g. I have
> a larger portion than ever not attending, and adding in the fact that our
> Financial Aid office will not allow me to hire prior to the beginning of
> August means that I am very understaffed and undertrained at the start of
> the fall semester (our busiest time of year).
>
>
>
> Jim
>
>
>
> --
>
> Jim Rizzo
>
> Helpdesk Manager
>
> Providence College Information Technology
>
> (401) 865-1277
>
> AIM: JRizzoPC
>
> http://www.providence.edu/helpdesk
>
> *http://www.providence.edu/ihelp <http://www.providence.edu/ihelp>*
>
>
>
> Like us on Facebook!
>
> http://www.facebook.com/ProvCollHelpDesk
>
>
>
> Follow us on Twitter!
>
> http://twitter.com/PCITHelpdesk
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
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<div dir=3D"ltr">Hi Karen,<div><br></div><div>Would you consider including =
me as well on your feedback to Jim? I like hearing what others are doing fo=
r student training.</div><div><br></div><div>Thanks,</div></div><div class=
=3D"gmail_extra"><br clear=3D"all"><div><div class=3D"gmail_signature" data=
-smartmail=3D"gmail_signature"><div dir=3D"ltr"><div><div dir=3D"ltr"><div>=
<div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><b><font size=
=3D"2" style=3D"background-color:rgb(255,255,255)" face=3D"arial black, san=
s-serif" color=3D"#38761d">Lavette Scott-Smith</font></b><div><b><font size=
=3D"2" style=3D"background-color:rgb(255,255,255)" face=3D"arial black, san=
s-serif" color=3D"#38761d">Senior Help Desk Specialist</font></b></div><div=
><b><font size=3D"2" style=3D"background-color:rgb(255,255,255)" face=3D"ar=
ial black, sans-serif" color=3D"#38761d">Boston College</font></b></div><di=
v><b><font size=3D"2" style=3D"background-color:rgb(255,255,255)" face=3D"a=
rial black, sans-serif" color=3D"#38761d">ITS, Technology Support Services<=
br></font></b></div><div><font size=3D"2"><b style=3D"background-color:rgb(=
255,255,255)"><font face=3D"arial black, sans-serif" color=3D"#38761d"><fon=
t>Walk-In Help </font>Support</font><i style=3D"font-family:georgia,serif;c=
olor:rgb(204,0,0)"><br></i></b></font></div><div><br></div></div></div></di=
v></div></div></div></div></div></div></div></div>
<br><div class=3D"gmail_quote">On Fri, Jul 29, 2016 at 11:29 AM, Bodron, Je=
anne <span dir=3D"ltr"><<a href=3D"mailto:bodrojd@millsaps.edu" target=
=3D"_blank">bodrojd@millsaps.edu</a>></span> wrote:<br><blockquote class=
=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padd=
ing-left:1ex">
<div dir=3D"auto">
<div>
<div style=3D"font-family:Calibri,sans-serif;font-size:11pt">Karen - please=
include me in your response to Jim if you would. I'd love to hear your=
feedback on the success training.<br>
<br>
Thanks,<br>
Jeanne<br>
<br>
<a href=3D"mailto:jeanne.bodron@millsaps.edu" target=3D"_blank">jeanne.bodr=
on@millsaps.edu</a></div>
</div>
<div dir=3D"ltr">
<hr>
<span style=3D"font-family:Calibri,sans-serif;font-size:11pt;font-weight:bo=
ld">From:
</span><span style=3D"font-family:Calibri,sans-serif;font-size:11pt"><a hre=
f=3D"mailto:karen.mcritchie@GMAIL.COM" target=3D"_blank">Karen McRitchie</a=
></span><br>
<span style=3D"font-family:Calibri,sans-serif;font-size:11pt;font-weight:bo=
ld">Sent:
</span><span style=3D"font-family:Calibri,sans-serif;font-size:11pt">=E2=80=
=8E7/=E2=80=8E29/=E2=80=8E2016 9:41 AM</span><br>
<span style=3D"font-family:Calibri,sans-serif;font-size:11pt;font-weight:bo=
ld">To:
</span><span style=3D"font-family:Calibri,sans-serif;font-size:11pt"><a hre=
f=3D"mailto:RESNET-L@LISTSERV.ND.EDU" target=3D"_blank">RESNET-L@LISTSERV.N=
D.EDU</a></span><br>
<span style=3D"font-family:Calibri,sans-serif;font-size:11pt;font-weight:bo=
ld">Subject:
</span><span style=3D"font-family:Calibri,sans-serif;font-size:11pt">Re: [R=
ESNET-L] Making Training Mandatory</span><br>
<br>
</div>
<div>
<div>Hi Jim,</div>
<div>I had a very successful student staff program at Grinnell College (now=
I have made a career change) and can give you some advice...I will send yo=
u a separate email so I can be long-winded :)<br>
<br>
<div>Thanks,</div>
<div>Karen</div>
<div><br>
</div>
<div><br>
</div>
</div>
<div><br>
On Jul 29, 2016, at 8:12 AM, Rizzo, Jim <<a href=3D"mailto:JRIZZO@provid=
ence.edu" target=3D"_blank">JRIZZO@PROVIDENCE.EDU</a>> wrote:<br>
<br>
</div>
<blockquote type=3D"cite">
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">Hey everyone!</span=
></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">=C2=A0</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">So I=E2=80=99m look=
ing for a little bit of advice and insight into what you all do with regard=
s to training your student employees. I know I=E2=80=99m not in a unique si=
tuation here, but I=E2=80=99ll tell you a little bit about my
Helpdesk and how we=E2=80=99ve been doing things.</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">=C2=A0</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">Our helpdesk, like =
many others, is staffed almost entirely by students. In fact, there are onl=
y 2 full time employees, myself and one other employee of mine who works ni=
ghts. Like everyone else, the beginning
of the school year is the most difficult time for us, and having a partial=
ly staffed desk does not make things easier. Couple the understaffing with =
lack of training and it can be a nightmare.</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">=C2=A0</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">To make things easi=
er, I, like many of you, hold a training program at the end of the summer, =
bringing my students back to campus a week early to train and to assist wit=
h the general move-in days, which are,
admittedly, much easier than they used to be, but can still be stressful, =
especially when the freshmen move in. However, Providence College is a rela=
tively small school and most students get involved in other activities, man=
y of which require them to attend
programs prior to the start of the semester. These programs conflict with =
our training period. Add in students who make last minute vacation plans, a=
nd I end up with several who are unable to attend training. This ultimately=
results in a staff that isn=E2=80=99t ready
to hit the ground running at the start of the semester.</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">=C2=A0</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">So my question for =
all of you is how do you handle those situations? I informed my staff of th=
e training dates in January so they would know to mark them on their calend=
ars, but they still haven=E2=80=99t. I have
a strongly worded email ready to send to them because I=E2=80=99m at my wi=
t=E2=80=99s end here. I=E2=80=99m not happy that so many have made other pl=
ans when they already had the dates. I can=E2=80=99t just go and prevent th=
em from working because I will have an even smaller staff. So what
do I do?!?! It=E2=80=99s extremely frustrating. I have a larger portion th=
an ever not attending, and adding in the fact that our Financial Aid office=
will not allow me to hire prior to the beginning of August means that I am=
very understaffed and undertrained at the
start of the fall semester (our busiest time of year).</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">=C2=A0</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">Jim</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">=C2=A0</span></p>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">--=C2=
=A0</span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Jim Riz=
zo</span></p>
</div>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Helpdes=
k Manager</span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Provide=
nce College Information Technology</span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><a href=
=3D"tel:%28401%29%20865-1277" value=3D"+14018651277" target=3D"_blank">(401=
) 865-1277</a></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">AIM: JR=
izzoPC</span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><a href=
=3D"http://www.providence.edu/helpdesk" target=3D"_blank"><span style=3D"co=
lor:blue">http://www.providence.edu/helpdesk</span></a></span></p>
</div>
<div>
<p class=3D"MsoNormal"><u><span style=3D"font-size:10.5pt;color:black"><a h=
ref=3D"http://www.providence.edu/ihelp" target=3D"_blank"><span style=3D"co=
lor:blue">http://www.providence.edu/ihelp</span></a></span></u><span style=
=3D"font-size:10.5pt;color:black"></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">=C2=A0<=
/span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Like us=
on Facebook!</span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><a href=
=3D"http://www.facebook.com/ProvCollHelpDesk" target=3D"_blank"><span style=
=3D"color:blue">http://www.facebook.com/ProvCollHelpDesk</span></a></span><=
/p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">=C2=A0<=
/span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Follow =
us on Twitter!</span></p>
</div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><a href=
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:blue">http://twitter.com/PCITHelpdesk</span></a></span></p>
</div>
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</blockquote>
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