[41305] in Resnet-Forum
Re: Making Training Mandatory
daemon@ATHENA.MIT.EDU (Bodron, Jeanne)
Fri Jul 29 11:31:00 2016
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Date: Fri, 29 Jul 2016 15:29:35 +0000
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From: "Bodron, Jeanne" <bodrojd@MILLSAPS.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <32A19B14-C22C-46E4-8C86-6F7B3DDAEB0B@gmail.com>
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Karen - please include me in your response to Jim if you would. I'd love to=
hear your feedback on the success training.
Thanks,
Jeanne
jeanne.bodron@millsaps.edu
________________________________
From: Karen McRitchie<mailto:karen.mcritchie@GMAIL.COM>
Sent: =FD7/=FD29/=FD2016 9:41 AM
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: Re: [RESNET-L] Making Training Mandatory
Hi Jim,
I had a very successful student staff program at Grinnell College (now I ha=
ve made a career change) and can give you some advice...I will send you a s=
eparate email so I can be long-winded :)
Thanks,
Karen
On Jul 29, 2016, at 8:12 AM, Rizzo, Jim <JRIZZO@PROVIDENCE.EDU<mailto:JRIZZ=
O@providence.edu>> wrote:
Hey everyone!
So I=92m looking for a little bit of advice and insight into what you all d=
o with regards to training your student employees. I know I=92m not in a un=
ique situation here, but I=92ll tell you a little bit about my Helpdesk and=
how we=92ve been doing things.
Our helpdesk, like many others, is staffed almost entirely by students. In =
fact, there are only 2 full time employees, myself and one other employee o=
f mine who works nights. Like everyone else, the beginning of the school ye=
ar is the most difficult time for us, and having a partially staffed desk d=
oes not make things easier. Couple the understaffing with lack of training =
and it can be a nightmare.
To make things easier, I, like many of you, hold a training program at the =
end of the summer, bringing my students back to campus a week early to trai=
n and to assist with the general move-in days, which are, admittedly, much =
easier than they used to be, but can still be stressful, especially when th=
e freshmen move in. However, Providence College is a relatively small schoo=
l and most students get involved in other activities, many of which require=
them to attend programs prior to the start of the semester. These programs=
conflict with our training period. Add in students who make last minute va=
cation plans, and I end up with several who are unable to attend training. =
This ultimately results in a staff that isn=92t ready to hit the ground run=
ning at the start of the semester.
So my question for all of you is how do you handle those situations? I info=
rmed my staff of the training dates in January so they would know to mark t=
hem on their calendars, but they still haven=92t. I have a strongly worded =
email ready to send to them because I=92m at my wit=92s end here. I=92m not=
happy that so many have made other plans when they already had the dates. =
I can=92t just go and prevent them from working because I will have an even=
smaller staff. So what do I do?!?! It=92s extremely frustrating. I have a =
larger portion than ever not attending, and adding in the fact that our Fin=
ancial Aid office will not allow me to hire prior to the beginning of Augus=
t means that I am very understaffed and undertrained at the start of the fa=
ll semester (our busiest time of year).
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
(401) 865-1277
AIM: JRizzoPC
http://www.providence.edu/helpdesk
http://www.providence.edu/ihelp
Like us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
Follow us on Twitter!
http://twitter.com/PCITHelpdesk
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___
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To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
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<div>
<div style=3D"font-family:Calibri,sans-serif; font-size:11pt">Karen - pleas=
e include me in your response to Jim if you would. I'd love to hear your fe=
edback on the success training.<br>
<br>
Thanks,<br>
Jeanne<br>
<br>
jeanne.bodron@millsaps.edu</div>
</div>
<div dir=3D"ltr">
<hr>
<span style=3D"font-family:Calibri,sans-serif; font-size:11pt; font-weight:=
bold">From:
</span><span style=3D"font-family:Calibri,sans-serif; font-size:11pt"><a hr=
ef=3D"mailto:karen.mcritchie@GMAIL.COM">Karen McRitchie</a></span><br>
<span style=3D"font-family:Calibri,sans-serif; font-size:11pt; font-weight:=
bold">Sent:
</span><span style=3D"font-family:Calibri,sans-serif; font-size:11pt">=FD7/=
=FD29/=FD2016 9:41 AM</span><br>
<span style=3D"font-family:Calibri,sans-serif; font-size:11pt; font-weight:=
bold">To:
</span><span style=3D"font-family:Calibri,sans-serif; font-size:11pt"><a hr=
ef=3D"mailto:RESNET-L@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND.EDU</a></span><=
br>
<span style=3D"font-family:Calibri,sans-serif; font-size:11pt; font-weight:=
bold">Subject:
</span><span style=3D"font-family:Calibri,sans-serif; font-size:11pt">Re: [=
RESNET-L] Making Training Mandatory</span><br>
<br>
</div>
<div>
<div>Hi Jim,</div>
<div id=3D"AppleMailSignature">I had a very successful student staff progra=
m at Grinnell College (now I have made a career change) and can give you so=
me advice...I will send you a separate email so I can be long-winded :)<br>
<br>
<div>Thanks,</div>
<div>Karen</div>
<div><br>
</div>
<div><br>
</div>
</div>
<div><br>
On Jul 29, 2016, at 8:12 AM, Rizzo, Jim <<a href=3D"mailto:JRIZZO@provid=
ence.edu">JRIZZO@PROVIDENCE.EDU</a>> wrote:<br>
<br>
</div>
<blockquote type=3D"cite">
<div>
<meta name=3D"Title" content=3D"">
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<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">Hey everyone!</span=
></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"> </span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">So I=92m looking fo=
r a little bit of advice and insight into what you all do with regards to t=
raining your student employees. I know I=92m not in a unique situation here=
, but I=92ll tell you a little bit about my
Helpdesk and how we=92ve been doing things.</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"> </span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">Our helpdesk, like =
many others, is staffed almost entirely by students. In fact, there are onl=
y 2 full time employees, myself and one other employee of mine who works ni=
ghts. Like everyone else, the beginning
of the school year is the most difficult time for us, and having a partial=
ly staffed desk does not make things easier. Couple the understaffing with =
lack of training and it can be a nightmare.</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"> </span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">To make things easi=
er, I, like many of you, hold a training program at the end of the summer, =
bringing my students back to campus a week early to train and to assist wit=
h the general move-in days, which are,
admittedly, much easier than they used to be, but can still be stressful, =
especially when the freshmen move in. However, Providence College is a rela=
tively small school and most students get involved in other activities, man=
y of which require them to attend
programs prior to the start of the semester. These programs conflict with =
our training period. Add in students who make last minute vacation plans, a=
nd I end up with several who are unable to attend training. This ultimately=
results in a staff that isn=92t ready
to hit the ground running at the start of the semester.</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"> </span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">So my question for =
all of you is how do you handle those situations? I informed my staff of th=
e training dates in January so they would know to mark them on their calend=
ars, but they still haven=92t. I have
a strongly worded email ready to send to them because I=92m at my wit=92s =
end here. I=92m not happy that so many have made other plans when they alre=
ady had the dates. I can=92t just go and prevent them from working because =
I will have an even smaller staff. So what
do I do?!?! It=92s extremely frustrating. I have a larger portion than eve=
r not attending, and adding in the fact that our Financial Aid office will =
not allow me to hire prior to the beginning of August means that I am very =
understaffed and undertrained at the
start of the fall semester (our busiest time of year).</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"> </span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">Jim</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"> </span></p>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt; color:black">--&nbs=
p;</span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt; color:black">Jim Ri=
zzo</span></p>
</div>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt; color:black">Helpde=
sk Manager</span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt; color:black">Provid=
ence College Information Technology</span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt; color:black">(401) =
865-1277</span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt; color:black">AIM: J=
RizzoPC</span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt; color:black"><a hre=
f=3D"http://www.providence.edu/helpdesk"><span style=3D"color:blue">http://=
www.providence.edu/helpdesk</span></a></span></p>
</div>
<div>
<p class=3D"MsoNormal"><u><span style=3D"font-size:10.5pt; color:black"><a =
href=3D"http://www.providence.edu/ihelp"><span style=3D"color:blue">http://=
www.providence.edu/ihelp</span></a></span></u><span style=3D"font-size:10.5=
pt; color:black"></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt; color:black"> =
</span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt; color:black">Like u=
s on Facebook!</span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt; color:black"><a hre=
f=3D"http://www.facebook.com/ProvCollHelpDesk"><span style=3D"color:blue">h=
ttp://www.facebook.com/ProvCollHelpDesk</span></a></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt; color:black"> =
</span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt; color:black">Follow=
us on Twitter!</span></p>
</div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt; color:black"><a hre=
f=3D"http://twitter.com/PCITHelpdesk"><span style=3D"color:blue">http://twi=
tter.com/PCITHelpdesk</span></a></span></p>
</div>
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