[41295] in Resnet-Forum
Re: Making Training Mandatory
daemon@ATHENA.MIT.EDU (Gaynor, Suzanne)
Fri Jul 29 09:43:34 2016
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Date: Fri, 29 Jul 2016 09:34:54 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Gaynor, Suzanne" <gaynors@HARTWICK.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <CACGRg4cv-QXJyUtgi9WfCDj1X2hAkSjLxMRsjnBLg3D-svr4EQ@mail.gmail.com>
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We are in the same boat. Some of our students are RAs or Orientation
Leaders who have manadatory training or worse yet, work days in their other
jobs during our training time. This year we are determined to implement an
LMS course with basic info to help with the problem. Two years ago we
required boot camp, which was 4 days. This year we are down to 1 day of
training for new staff and 1/2 day for returning staff. I still don't know
who will attend and who will not. It certainly does put the burden squarely
on the shoulders of our professional staff. I feel your pain.
suzanne
Suzanne Gaynor
Director, Technology Resource Center
Hartwick College
gaynors@hartwick.edu
607-431-4670
On Fri, Jul 29, 2016 at 9:16 AM, Rachel Weaver <rboutili@macalester.edu>
wrote:
> I have no advice, but I empathize. We have a similar issue at Macalester.
> Have you considered training via lessons on your LMS or elsewhere? Google
> Hangouts during the summer that your students can join remotely? Does
> anyone else do this kind of thing?
>
> Rachel Weaver
> Client Services Manager
> Macalester College ITS
>
>
> On Fri, Jul 29, 2016 at 8:12 AM, Rizzo, Jim <JRIZZO@providence.edu> wrote=
:
>
>> Hey everyone!
>>
>>
>>
>> So I=E2=80=99m looking for a little bit of advice and insight into what =
you all
>> do with regards to training your student employees. I know I=E2=80=99m n=
ot in a
>> unique situation here, but I=E2=80=99ll tell you a little bit about my H=
elpdesk and
>> how we=E2=80=99ve been doing things.
>>
>>
>>
>> Our helpdesk, like many others, is staffed almost entirely by students.
>> In fact, there are only 2 full time employees, myself and one other
>> employee of mine who works nights. Like everyone else, the beginning of =
the
>> school year is the most difficult time for us, and having a partially
>> staffed desk does not make things easier. Couple the understaffing with
>> lack of training and it can be a nightmare.
>>
>>
>>
>> To make things easier, I, like many of you, hold a training program at
>> the end of the summer, bringing my students back to campus a week early =
to
>> train and to assist with the general move-in days, which are, admittedly=
,
>> much easier than they used to be, but can still be stressful, especially
>> when the freshmen move in. However, Providence College is a relatively
>> small school and most students get involved in other activities, many of
>> which require them to attend programs prior to the start of the semester=
.
>> These programs conflict with our training period. Add in students who ma=
ke
>> last minute vacation plans, and I end up with several who are unable to
>> attend training. This ultimately results in a staff that isn=E2=80=99t r=
eady to hit
>> the ground running at the start of the semester.
>>
>>
>>
>> So my question for all of you is how do you handle those situations? I
>> informed my staff of the training dates in January so they would know to
>> mark them on their calendars, but they still haven=E2=80=99t. I have a s=
trongly
>> worded email ready to send to them because I=E2=80=99m at my wit=E2=80=
=99s end here. I=E2=80=99m
>> not happy that so many have made other plans when they already had the
>> dates. I can=E2=80=99t just go and prevent them from working because I w=
ill have an
>> even smaller staff. So what do I do?!?! It=E2=80=99s extremely frustrati=
ng. I have
>> a larger portion than ever not attending, and adding in the fact that ou=
r
>> Financial Aid office will not allow me to hire prior to the beginning of
>> August means that I am very understaffed and undertrained at the start o=
f
>> the fall semester (our busiest time of year).
>>
>>
>>
>> Jim
>>
>>
>>
>> --
>>
>> Jim Rizzo
>>
>> Helpdesk Manager
>>
>> Providence College Information Technology
>>
>> (401) 865-1277
>>
>> AIM: JRizzoPC
>>
>> http://www.providence.edu/helpdesk
>>
>> *http://www.providence.edu/ihelp <http://www.providence.edu/ihelp>*
>>
>>
>>
>> Like us on Facebook!
>>
>> http://www.facebook.com/ProvCollHelpDesk
>>
>>
>>
>> Follow us on Twitter!
>>
>> http://twitter.com/PCITHelpdesk
>> ___________________________________________________ You are subscribed t=
o
>> the ResNet-L mailing list.
>>
>> To subscribe, unsubscribe or search the archives, go to
>> http://LISTSERV.ND.EDU/archives/resnet-l.html
>> ___________________________________________________
>>
>
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
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> ___________________________________________________
>
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<div dir=3D"ltr">We are in the same boat. Some of our students are RAs or O=
rientation Leaders who have manadatory training or worse yet, work days in =
their other jobs during our training time. This year we are determined to i=
mplement an LMS course with basic info to help with the problem. Two years =
ago we required boot camp, which was 4 days. This year we are down to 1 day=
of training for new staff and 1/2 day for returning staff. I still don'=
;t know who will attend and who will not. It certainly does put the burden =
squarely on the shoulders of our professional staff. I feel your pain.<div>=
suzanne</div></div><div class=3D"gmail_extra"><br clear=3D"all"><div><div c=
lass=3D"gmail_signature" data-smartmail=3D"gmail_signature">Suzanne Gaynor<=
div>Director, Technology Resource Center</div><div>Hartwick College</div><d=
iv><a href=3D"mailto:gaynors@hartwick.edu" target=3D"_blank">gaynors@hartwi=
ck.edu</a></div><div>607-431-4670</div></div></div>
<br><div class=3D"gmail_quote">On Fri, Jul 29, 2016 at 9:16 AM, Rachel Weav=
er <span dir=3D"ltr"><<a href=3D"mailto:rboutili@macalester.edu" target=
=3D"_blank">rboutili@macalester.edu</a>></span> wrote:<br><blockquote cl=
ass=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;p=
adding-left:1ex"><div dir=3D"ltr">I have no advice, but I empathize. We hav=
e a similar issue at Macalester. Have you considered training via lessons o=
n your LMS or elsewhere? Google Hangouts during the summer that your studen=
ts can join remotely? Does anyone else do this kind of thing?</div><div cla=
ss=3D"gmail_extra"><br clear=3D"all"><div><div data-smartmail=3D"gmail_sign=
ature"><div dir=3D"ltr"><div><div dir=3D"ltr"><div>Rachel Weaver<br></div><=
div>Client Services Manager<br>Macalester College ITS<br><br></div></div></=
div></div></div></div>
<br><div class=3D"gmail_quote">On Fri, Jul 29, 2016 at 8:12 AM, Rizzo, Jim =
<span dir=3D"ltr"><<a href=3D"mailto:JRIZZO@providence.edu" target=3D"_b=
lank">JRIZZO@providence.edu</a>></span> wrote:<br><blockquote class=3D"g=
mail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-l=
eft:1ex">
<div bgcolor=3D"white" lang=3D"EN-US" link=3D"#0563C1" vlink=3D"#954F72">
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">Hey everyone!<u></u=
><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u>=C2=A0<u></u=
></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">So I=E2=80=99m look=
ing for a little bit of advice and insight into what you all do with regard=
s to training your student employees. I know I=E2=80=99m not in a unique si=
tuation here, but I=E2=80=99ll tell you a little bit about my
Helpdesk and how we=E2=80=99ve been doing things.<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u>=C2=A0<u></u=
></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">Our helpdesk, like =
many others, is staffed almost entirely by students. In fact, there are onl=
y 2 full time employees, myself and one other employee of mine who works ni=
ghts. Like everyone else, the beginning
of the school year is the most difficult time for us, and having a partial=
ly staffed desk does not make things easier. Couple the understaffing with =
lack of training and it can be a nightmare.<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u>=C2=A0<u></u=
></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">To make things easi=
er, I, like many of you, hold a training program at the end of the summer, =
bringing my students back to campus a week early to train and to assist wit=
h the general move-in days, which are,
admittedly, much easier than they used to be, but can still be stressful, =
especially when the freshmen move in. However, Providence College is a rela=
tively small school and most students get involved in other activities, man=
y of which require them to attend
programs prior to the start of the semester. These programs conflict with =
our training period. Add in students who make last minute vacation plans, a=
nd I end up with several who are unable to attend training. This ultimately=
results in a staff that isn=E2=80=99t ready
to hit the ground running at the start of the semester.<u></u><u></u></spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u>=C2=A0<u></u=
></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">So my question for =
all of you is how do you handle those situations? I informed my staff of th=
e training dates in January so they would know to mark them on their calend=
ars, but they still haven=E2=80=99t. I have
a strongly worded email ready to send to them because I=E2=80=99m at my wi=
t=E2=80=99s end here. I=E2=80=99m not happy that so many have made other pl=
ans when they already had the dates. I can=E2=80=99t just go and prevent th=
em from working because I will have an even smaller staff. So what
do I do?!?! It=E2=80=99s extremely frustrating. I have a larger portion th=
an ever not attending, and adding in the fact that our Financial Aid office=
will not allow me to hire prior to the beginning of August means that I am=
very understaffed and undertrained at the
start of the fall semester (our busiest time of year).<u></u><u></u></span=
></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u>=C2=A0<u></u=
></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">Jim<u></u><u></u></=
span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u>=C2=A0<u></u=
></span></p>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">--=C2=
=A0<u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Jim Riz=
zo<u></u><u></u></span></p>
</div>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Helpdes=
k Manager<u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Provide=
nce College Information Technology<u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><a href=
=3D"tel:%28401%29%20865-1277" value=3D"+14018651277" target=3D"_blank">(401=
) 865-1277</a><u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">AIM: JR=
izzoPC<u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><a href=
=3D"http://www.providence.edu/helpdesk" target=3D"_blank"><span style=3D"co=
lor:blue">http://www.providence.edu/helpdesk</span></a><u></u><u></u></span=
></p>
</div>
<div>
<p class=3D"MsoNormal"><u><span style=3D"font-size:10.5pt;color:black"><a h=
ref=3D"http://www.providence.edu/ihelp" target=3D"_blank"><span style=3D"co=
lor:blue">http://www.providence.edu/ihelp</span></a></span></u><span style=
=3D"font-size:10.5pt;color:black"><u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><u></u>=
=C2=A0<u></u></span></p>
</div>
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<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Like us=
on Facebook!<u></u><u></u></span></p>
</div>
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<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><a href=
=3D"http://www.facebook.com/ProvCollHelpDesk" target=3D"_blank"><span style=
=3D"color:blue">http://www.facebook.com/ProvCollHelpDesk</span></a><u></u><=
u></u></span></p>
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<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><u></u>=
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