[41291] in Resnet-Forum
Re: Making Training Mandatory
daemon@ATHENA.MIT.EDU (Brian Burchett)
Fri Jul 29 09:23:50 2016
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Date: Fri, 29 Jul 2016 09:22:48 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Brian Burchett <bburchet@ND.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <581EDEF3-C50B-4AFD-891B-0572F8ED311F@providence.edu>
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It sounds like the fundamental problem is that the students know there are
no negative repercussions to missing the training session.
You may not want to fire them, but perhaps you should not allow them to log
hours until they complete the training. If the make-up training session
isn't held for two or three weeks then they'll suffer the loss of those
wages.
Other options: does the training result in any kind of badging or
departmental certification? Can students who complete the training and
earn the badges (on time) be paid a higher hourly rate?
Right now you're suffering from the freeloader effect. Students who don't
attend the training appear to enjoy all the benefits of the job without
having to endure the undesirable parts of the job, so they're actually
making a rational choice.
Brian B.
Manager, Academic Technologies
University of Notre Dame
574.631.6503 -- bburchet@nd.edu
On Fri, Jul 29, 2016 at 9:12 AM, Rizzo, Jim <JRIZZO@providence.edu> wrote:
> Hey everyone!
>
>
>
> So I=E2=80=99m looking for a little bit of advice and insight into what y=
ou all do
> with regards to training your student employees. I know I=E2=80=99m not i=
n a unique
> situation here, but I=E2=80=99ll tell you a little bit about my Helpdesk =
and how
> we=E2=80=99ve been doing things.
>
>
>
> Our helpdesk, like many others, is staffed almost entirely by students. I=
n
> fact, there are only 2 full time employees, myself and one other employee
> of mine who works nights. Like everyone else, the beginning of the school
> year is the most difficult time for us, and having a partially staffed de=
sk
> does not make things easier. Couple the understaffing with lack of traini=
ng
> and it can be a nightmare.
>
>
>
> To make things easier, I, like many of you, hold a training program at th=
e
> end of the summer, bringing my students back to campus a week early to
> train and to assist with the general move-in days, which are, admittedly,
> much easier than they used to be, but can still be stressful, especially
> when the freshmen move in. However, Providence College is a relatively
> small school and most students get involved in other activities, many of
> which require them to attend programs prior to the start of the semester.
> These programs conflict with our training period. Add in students who mak=
e
> last minute vacation plans, and I end up with several who are unable to
> attend training. This ultimately results in a staff that isn=E2=80=99t re=
ady to hit
> the ground running at the start of the semester.
>
>
>
> So my question for all of you is how do you handle those situations? I
> informed my staff of the training dates in January so they would know to
> mark them on their calendars, but they still haven=E2=80=99t. I have a st=
rongly
> worded email ready to send to them because I=E2=80=99m at my wit=E2=80=99=
s end here. I=E2=80=99m
> not happy that so many have made other plans when they already had the
> dates. I can=E2=80=99t just go and prevent them from working because I wi=
ll have an
> even smaller staff. So what do I do?!?! It=E2=80=99s extremely frustratin=
g. I have
> a larger portion than ever not attending, and adding in the fact that our
> Financial Aid office will not allow me to hire prior to the beginning of
> August means that I am very understaffed and undertrained at the start of
> the fall semester (our busiest time of year).
>
>
>
> Jim
>
>
>
> --
>
> Jim Rizzo
>
> Helpdesk Manager
>
> Providence College Information Technology
>
> (401) 865-1277
>
> AIM: JRizzoPC
>
> http://www.providence.edu/helpdesk
>
> *http://www.providence.edu/ihelp <http://www.providence.edu/ihelp>*
>
>
>
> Like us on Facebook!
>
> http://www.facebook.com/ProvCollHelpDesk
>
>
>
> Follow us on Twitter!
>
> http://twitter.com/PCITHelpdesk
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
___________________________________________________
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<div dir=3D"ltr">It sounds like the fundamental problem is that the student=
s know there are no negative repercussions to missing the training session.=
<div><br></div><div>You may not want to fire them, but perhaps you should n=
ot allow them to log hours until they complete the training.=C2=A0 If the m=
ake-up training session isn't held for two or three weeks then they'=
;ll suffer the loss of those wages.</div><div><br></div><div>Other options:=
does the training result in any kind of badging or departmental certificat=
ion?=C2=A0 Can students who complete the training and earn the badges (on t=
ime) be paid a higher hourly rate?</div><div><br></div><div>Right now you&#=
39;re suffering from the freeloader effect.=C2=A0 Students who don't at=
tend the training appear to enjoy all the benefits of the job without havin=
g to endure the undesirable parts of the job, so they're actually makin=
g a rational choice.</div><div><br></div><div>Brian B.</div><div><br></div>=
<div>Manager, Academic Technologies</div><div>University of Notre Dame</div=
><div>574.631.6503 -- <a href=3D"mailto:bburchet@nd.edu">bburchet@nd.edu</a=
></div></div><div class=3D"gmail_extra"><br><div class=3D"gmail_quote">On F=
ri, Jul 29, 2016 at 9:12 AM, Rizzo, Jim <span dir=3D"ltr"><<a href=3D"ma=
ilto:JRIZZO@providence.edu" target=3D"_blank">JRIZZO@providence.edu</a>>=
</span> wrote:<br><blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .=
8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor=3D"white" lang=3D"EN-US" link=3D"#0563C1" vlink=3D"#954F72">
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">Hey everyone!<u></u=
><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u>=C2=A0<u></u=
></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">So I=E2=80=99m look=
ing for a little bit of advice and insight into what you all do with regard=
s to training your student employees. I know I=E2=80=99m not in a unique si=
tuation here, but I=E2=80=99ll tell you a little bit about my
Helpdesk and how we=E2=80=99ve been doing things.<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u>=C2=A0<u></u=
></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">Our helpdesk, like =
many others, is staffed almost entirely by students. In fact, there are onl=
y 2 full time employees, myself and one other employee of mine who works ni=
ghts. Like everyone else, the beginning
of the school year is the most difficult time for us, and having a partial=
ly staffed desk does not make things easier. Couple the understaffing with =
lack of training and it can be a nightmare.<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u>=C2=A0<u></u=
></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">To make things easi=
er, I, like many of you, hold a training program at the end of the summer, =
bringing my students back to campus a week early to train and to assist wit=
h the general move-in days, which are,
admittedly, much easier than they used to be, but can still be stressful, =
especially when the freshmen move in. However, Providence College is a rela=
tively small school and most students get involved in other activities, man=
y of which require them to attend
programs prior to the start of the semester. These programs conflict with =
our training period. Add in students who make last minute vacation plans, a=
nd I end up with several who are unable to attend training. This ultimately=
results in a staff that isn=E2=80=99t ready
to hit the ground running at the start of the semester.<u></u><u></u></spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u>=C2=A0<u></u=
></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">So my question for =
all of you is how do you handle those situations? I informed my staff of th=
e training dates in January so they would know to mark them on their calend=
ars, but they still haven=E2=80=99t. I have
a strongly worded email ready to send to them because I=E2=80=99m at my wi=
t=E2=80=99s end here. I=E2=80=99m not happy that so many have made other pl=
ans when they already had the dates. I can=E2=80=99t just go and prevent th=
em from working because I will have an even smaller staff. So what
do I do?!?! It=E2=80=99s extremely frustrating. I have a larger portion th=
an ever not attending, and adding in the fact that our Financial Aid office=
will not allow me to hire prior to the beginning of August means that I am=
very understaffed and undertrained at the
start of the fall semester (our busiest time of year).<u></u><u></u></span=
></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u>=C2=A0<u></u=
></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt">Jim<u></u><u></u></=
span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt"><u></u>=C2=A0<u></u=
></span></p>
<div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">--=C2=
=A0<u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Jim Riz=
zo<u></u><u></u></span></p>
</div>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Helpdes=
k Manager<u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Provide=
nce College Information Technology<u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><a href=
=3D"tel:%28401%29%20865-1277" value=3D"+14018651277" target=3D"_blank">(401=
) 865-1277</a><u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">AIM: JR=
izzoPC<u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><a href=
=3D"http://www.providence.edu/helpdesk" target=3D"_blank"><span style=3D"co=
lor:blue">http://www.providence.edu/helpdesk</span></a><u></u><u></u></span=
></p>
</div>
<div>
<p class=3D"MsoNormal"><u><span style=3D"font-size:10.5pt;color:black"><a h=
ref=3D"http://www.providence.edu/ihelp" target=3D"_blank"><span style=3D"co=
lor:blue">http://www.providence.edu/ihelp</span></a></span></u><span style=
=3D"font-size:10.5pt;color:black"><u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><u></u>=
=C2=A0<u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Like us=
on Facebook!<u></u><u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><a href=
=3D"http://www.facebook.com/ProvCollHelpDesk" target=3D"_blank"><span style=
=3D"color:blue">http://www.facebook.com/ProvCollHelpDesk</span></a><u></u><=
u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><u></u>=
=C2=A0<u></u></span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Follow =
us on Twitter!<u></u><u></u></span></p>
</div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black"><a href=
=3D"http://twitter.com/PCITHelpdesk" target=3D"_blank"><span style=3D"color=
:blue">http://twitter.com/PCITHelpdesk</span></a></span><u></u><u></u></p>
</div>
</div>
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</p></blockquote></div><br></div>
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