[41286] in Resnet-Forum
Surface Books and Outlook 2016
daemon@ATHENA.MIT.EDU (ZACK LEASE)
Tue Jul 19 13:12:05 2016
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Date: Tue, 19 Jul 2016 17:11:23 +0000
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From: ZACK LEASE <lease@LYCOMING.EDU>
To: RESNET-L@listserv.nd.edu
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Has anyone else experienced an intermittent problem with Surface Books usin=
g Windows 10 and Office 2016. At random intervals, Outlook will not open o=
n startup, it will just hang at the Processing... splash screen. Starting =
Outlook in safe mode will fix the problem in the interim, but it will come =
back after another random interval. Have verified there are no Outlook add=
-ins running, removed and rebuilt Outlook profiles, repaired/reinstalled Of=
fice installation, all to no avail. We have other desktops and laptops run=
ning the same Windows/Office version combinations, and those are unaffected=
thus far. At this point we have roughly 6-8 Surface Books that have exper=
ienced this issue at one time or another, with them being a combination of =
both imaged and individually scratch built.
Zack Lease
Manager of User Support
Information Technology Services
Lycoming College
700 College Place
Campus Box 142
Williamsport, PA 17701
Office (570) 321-4357
Fax (570) 321-4051
lease@lycoming.edu<mailto:lease@lycoming.edu> www.lycoming.edu<http://www.l=
ycoming.edu/>
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<p class=3D"MsoNormal">Has anyone else experienced an intermittent problem =
with Surface Books using Windows 10 and Office 2016. At random interv=
als, Outlook will not open on startup, it will just hang at the Processing.=
.. splash screen. Starting Outlook in
safe mode will fix the problem in the interim, but it will come back after=
another random interval. Have verified there are no Outlook add-ins =
running, removed and rebuilt Outlook profiles, repaired/reinstalled Office =
installation, all to no avail. We have
other desktops and laptops running the same Windows/Office version combina=
tions, and those are unaffected thus far. At this point we have rough=
ly 6-8 Surface Books that have experienced this issue at one time or anothe=
r, with them being a combination of both
imaged and individually scratch built.<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">Zack Lease<o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.5pt">Manager of User Sup=
port</span>
<o:p></o:p></p>
<p class=3D"MsoNormal">Information Technology Services<o:p></o:p></p>
<p class=3D"MsoNormal">Lycoming College<o:p></o:p></p>
<p class=3D"MsoNormal">700 College Place<o:p></o:p></p>
<p class=3D"MsoNormal">Campus Box 142<o:p></o:p></p>
<p class=3D"MsoNormal">Williamsport, PA 17701<o:p></o:p></p>
<p class=3D"MsoNormal">Office (570) 321-4357<o:p></o:p></p>
<p class=3D"MsoNormal">Fax (570) 321-4051<br>
<a href=3D"mailto:lease@lycoming.edu"><span style=3D"color:blue">lease@lyco=
ming.edu</span></a>
<a href=3D"http://www.lycoming.edu/"><span style=3D"color:blue">www.lycomin=
g.edu</span></a><o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
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