[41275] in Resnet-Forum
Re: OS installation on student devices
daemon@ATHENA.MIT.EDU (Richard Musal (ITS))
Wed Jun 22 14:37:15 2016
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Message-ID: <CAPAYw2r0GTTSMJr_cQrz1Q=XD7S8B7fWkOTPpDai86fW1B4aCA@mail.gmail.com>
Date: Wed, 22 Jun 2016 14:02:21 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Richard Musal (ITS)" <richard.musal@MANHATTAN.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <9757929337909020.WA.mcwherter.5osu.edu@listserv.nd.edu>
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With regard to student or any non college owned device we teach the user or
talk them through it. Our policy is to not touch their personal devices
Imaging, OS installation: We use recovery partition. If non existent they
are sent to the manufacturer for an image or OS disc. If that is not an
option, we offer up linux.
Bootcamp: Haven't really run into this, but provided they have the software
we will talk them through it.
Data backups: We talk them through it.
Malware removal: We talk them through it, typically use malwarebytes.
-----------------------
*Richard A. Musal, M.A., M.S., P.D.*
*Associate Director of Client Services & Operations, ITS*
Riverdale, NY 10471
Phone: 718-862-7933
richard.musal@manhattan.edu
www.manhattan.edu
<http://itsblog.manhattan.edu/>
<http://manhattan.edu/its>
*-Have a question? * Check our Knowledge Base
<https://manhattan.teamdynamix.com/TDClient/KB/Default>
Check on your tickets here
<https://manhattan.teamdynamix.com/TDClient/Requests/TicketRequests/>.
Have you transitioned to Drive yet? Learn more here
<http://itsblog.manhattan.edu/p/google-drive-one-place-to-create.html> or
ask ITS.
Click here
<https://manhattan.teamdynamix.com/TDClient/KB/Default?CategoryID=3D1022> f=
or
instructions on how to transition.
On Wed, Jun 22, 2016 at 1:00 PM, Jordan McWherter <mcwherter.5@osu.edu>
wrote:
> Hello everyone,
>
> Our service desk team mans several walkup locations around main campus =
=E2=80=93
> we are currently looking to define our support services at these location=
s
> a bit more clearly. We currently make a good faith effort on anything th=
at
> comes our way, but considering the BYOD environment we of course make no
> promises. I would like to find out how others have handled support of th=
e
> following on student devices and what considerations went in to those
> decisions:
>
> Imaging, OS installation
> Bootcamp
> Data backups
> Malware removal
>
> Thanks! Please let me know if these has already been discussed elsewhere=
.
>
>
> Jordan McWherter
> ITSD Service Desk Manager
> Office of the Chief Information Officer
> 418B Baker Systems | 1971 Neil Ave. | Columbus, OH 43210
> =EF=80=A8614-688-2620 | =EF=80=AA mcwherter.5@osu.edu
> ocio.osu.edu | osu.edu
>
> ___________________________________________________
> You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives,
> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
___________________________________________________
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<div dir=3D"ltr"><br><div class=3D"gmail_extra">With regard to student or a=
ny non college owned device we teach the user or talk them through it.=C2=
=A0 Our policy is to not touch their personal devices</div><div class=3D"gm=
ail_extra"><br></div><div class=3D"gmail_extra">Imaging, OS installation: W=
e use recovery partition.=C2=A0 If non existent they are sent to the manufa=
cturer for an image or OS disc.=C2=A0 If that is not an option, we offer up=
linux.<br>Bootcamp: Haven't really run into this, but provided they ha=
ve the software we will talk them through it.<br>Data backups: We talk them=
through it.<br>Malware removal: We talk them through it, typically use mal=
warebytes.<br clear=3D"all"><div><div class=3D"gmail_signature" data-smartm=
ail=3D"gmail_signature"><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div di=
r=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"=
><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div><di=
v dir=3D"ltr"><span style=3D"color:rgb(34,34,34);background-color:rgb(255,2=
55,255)"><font color=3D"#006600" face=3D"georgia, serif" style=3D"font-size=
:14px;font-family:arial,sans-serif"><div>-----------------------</div>
<b>Richard A. Musal, M.A., M.S., P.D.</b></font><div style=3D"font-size:14p=
x;font-family:arial,sans-serif"><font color=3D"#006600" face=3D"georgia, se=
rif"><i>Associate Director of Client Services & Operations, ITS</i></fo=
nt></div><div style=3D"font-size:14px;font-family:arial,sans-serif"><font f=
ace=3D"georgia, serif"><img src=3D"http://home.manhattan.edu/collegerelatio=
ns/email_logo.jpg"><br></font></div>
<div style=3D"font-size:14px;font-family:arial,sans-serif"><font face=3D"ge=
orgia, serif">Riverdale, NY 10471</font></div><div style=3D"font-size:14px;=
font-family:arial,sans-serif"><font face=3D"georgia, serif">Phone: 718-862-=
7933</font></div><div style=3D"font-size:14px;font-family:arial,sans-serif"=
><font face=3D"georgia, serif"><a href=3D"mailto:richard.musal@manhattan.ed=
u" target=3D"_blank">richard.musal@manhattan.edu</a><br></font></div><div s=
tyle=3D"font-size:14px;font-family:arial,sans-serif"><font face=3D"georgia,=
serif"><a href=3D"http://www.manhattan.edu" target=3D"_blank">www.manhatta=
n.edu</a><br></font></div><div style=3D"font-size:14px;font-family:arial,sa=
ns-serif"><br></div><div style=3D"font-size:14px;font-family:arial,sans-ser=
if"><div><a href=3D"http://itsblog.manhattan.edu/" style=3D"color:rgb(17,85=
,204)" target=3D"_blank"><img src=3D"https://docs.google.com/a/manhattan.ed=
u/uc?id=3D0B4TIsutR6w_MZGJkZ3pYd3dBdDg&export=3Ddownload"></a><br></div=
><div><a href=3D"http://manhattan.edu/its" style=3D"color:rgb(17,85,204)" t=
arget=3D"_blank"><img src=3D"https://docs.google.com/a/manhattan.edu/uc?id=
=3D0B4TIsutR6w_MSTJtQTUtWEZ6MUU&export=3Ddownload"></a></div></div><div=
style=3D"font-size:14px;font-family:arial,sans-serif"><span style=3D"font-=
size:12.8px"><br></span></div><div><b style=3D"font-size:12.8px;font-family=
:georgia,serif">-Have a question?=C2=A0</b><span style=3D"font-size:12.8px;=
font-family:georgia,serif">=C2=A0Check our=C2=A0</span><a href=3D"https://m=
anhattan.teamdynamix.com/TDClient/KB/Default" style=3D"color:rgb(17,85,204)=
;font-size:12.8px;font-family:georgia,serif" target=3D"_blank">Knowledge Ba=
se</a><font face=3D"georgia, serif" size=3D"2"><br></font></div><div><br></=
div><div><font face=3D"georgia, serif">Check on your tickets <a href=3D"htt=
ps://manhattan.teamdynamix.com/TDClient/Requests/TicketRequests/" target=3D=
"_blank">here</a>.</font></div><div><font face=3D"georgia, serif" size=3D"2=
"><br></font></div><div><font face=3D"georgia, serif" size=3D"2">Have you t=
ransitioned to Drive yet? Learn more=C2=A0<a href=3D"http://itsblog.manhatt=
an.edu/p/google-drive-one-place-to-create.html" style=3D"color:rgb(17,85,20=
4)" target=3D"_blank">here</a>=C2=A0or ask ITS.<br><br>Click=C2=A0<a href=
=3D"https://manhattan.teamdynamix.com/TDClient/KB/Default?CategoryID=3D1022=
" style=3D"color:rgb(17,85,204)" target=3D"_blank">here</a>=C2=A0for instru=
ctions on how to transition.</font><br></div></span></div></div></div></div=
></div></div></div></div></div></div></div></div></div></div></div></div></=
div></div></div></div></div>
<br><div class=3D"gmail_quote">On Wed, Jun 22, 2016 at 1:00 PM, Jordan McWh=
erter <span dir=3D"ltr"><<a href=3D"mailto:mcwherter.5@osu.edu" target=
=3D"_blank">mcwherter.5@osu.edu</a>></span> wrote:<br><blockquote class=
=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-left-width:1px;bo=
rder-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex">=
Hello everyone,<br>
<br>
Our service desk team mans several walkup locations around main campus =E2=
=80=93 we are currently looking to define our support services at these loc=
ations a bit more clearly.=C2=A0 We currently make a good faith effort on a=
nything that comes our way, but considering the BYOD environment we of cour=
se make no promises.=C2=A0 I would like to find out how others have handled=
support of the following on student devices and what considerations went i=
n to those decisions:<br>
<br>
Imaging, OS installation<br>
Bootcamp<br>
Data backups<br>
Malware removal<br>
<br>
Thanks!=C2=A0 Please let me know if these has already been discussed elsewh=
ere.<br>
<br>
<br>
Jordan McWherter<br>
ITSD Service Desk Manager<br>
Office of the Chief Information Officer<br>
418B Baker Systems | 1971 Neil Ave. | Columbus, OH 43210<br>
=EF=80=A8<a href=3D"tel:614-688-2620" value=3D"+16146882620">614-688-2620</=
a> | =EF=80=AA <a href=3D"mailto:mcwherter.5@osu.edu">mcwherter.5@osu.edu</=
a><br>
<a href=3D"http://ocio.osu.edu" rel=3D"noreferrer" target=3D"_blank">ocio.o=
su.edu</a> | <a href=3D"http://osu.edu" rel=3D"noreferrer" target=3D"_blank=
">osu.edu</a><br>
<br>
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<br>
___________________________________________________<br>
</blockquote></div><br></div></div>
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