[41208] in Resnet-Forum
Re: ServiceNow Question
daemon@ATHENA.MIT.EDU (Erin Nettifee)
Wed May 18 15:16:12 2016
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Date: Wed, 18 May 2016 19:16:00 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Erin Nettifee <erin.nettifee@duke.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <F48D91B4-21BC-4713-AD76-696EF1DDAE75@providence.edu>
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Jim, I've done some reporting, feel free to email me details offline.
Variable permissions can be adjusted but it can run into problems with upgr=
ades. It would be better to create a role that would give you access to the=
variable and then assign you the role, than change the way the variable is=
set up.
Erin
=3D=3D=3D=3D
OIT is hiring for Summer and Fall 2016!
Link: https://dukelist.duke.edu/posting/show/21577
Labs: https://dukelist.duke.edu/posting/show/21576
Erin Nettifee
Coordinator of Academic Support / Link Liaison
Office of Information Technology
919-668-4829
erin.nettifee@duke.edu
________________________________
From: Resnet Forum <RESNET-L@LISTSERV.ND.EDU> on behalf of Rizzo, Jim <JRIZ=
ZO@providence.edu>
Sent: Wednesday, May 18, 2016 3:02 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: ServiceNow Question
Any ServiceNow experts out there? I have a question regarding reporting on =
catalog tasks. I have an item with variables specific to that item. I'd lik=
e to run a report that shows those variables. I can't figure out how to do =
that.
Related, but sorta separate, the variables seem to be protected by security=
settings and limited to view of people with the admin role and not itil us=
ers. Is there a way to easily adjust that?
Thanks,
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
(401) 865-1277
AIM: JRizzoPC
http://www.providence.edu/helpdesk
http://www.providence.edu/ihelp
Like us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
Follow us on Twitter!
http://twitter.com/PCITHelpdesk
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<p>Jim, I've done some reporting, feel free to email me details offline.&nb=
sp;</p>
<p><br>
</p>
<p>Variable permissions can be adjusted but it can run into problems w=
ith upgrades. It would be better to create a role that would give you acces=
s to the variable and then assign you the role, than change the way the var=
iable is set up.</p>
<p><br>
</p>
<p>Erin </p>
<p><br>
</p>
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ckground-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
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</span></div>
<div name=3D"divtagdefaultwrapper" style=3D"font-family:Calibri,Arial,Helve=
tica,sans-serif; font-size:; margin:0">
<span style=3D"font-size:12pt">OIT is hiring for Summer and Fall 2016!</spa=
n></div>
<div name=3D"divtagdefaultwrapper" style=3D"font-family:Calibri,Arial,Helve=
tica,sans-serif; font-size:; margin:0">
Link: <a href=3D"https://dukelist.duke.edu/posting/show/21577" id=3D"L=
PNoLP" title=3D"https://dukelist.duke.edu/posting/show/21577=0A=
Cmd+Click or tap to follow the link">https://dukelist.duke.edu/posting/=
show/21577</a></div>
<div name=3D"divtagdefaultwrapper" style=3D"font-family:Calibri,Arial,Helve=
tica,sans-serif; font-size:; margin:0">
Labs: <a href=3D"https://dukelist.duke.edu/posting/show/21576" id=3D"L=
PNoLP">https://dukelist.duke.edu/posting/show/21576</a></div>
<div name=3D"divtagdefaultwrapper" style=3D"font-family:Calibri,Arial,Helve=
tica,sans-serif; font-size:; margin:0">
<span style=3D"font-size:12pt"><br>
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tica,sans-serif; font-size:; margin:0">
<span style=3D"font-size:12pt">Erin Nettifee</span><br>
</div>
<div name=3D"divtagdefaultwrapper" style=3D"font-family:Calibri,Arial,Helve=
tica,sans-serif; font-size:; margin:0">
Coordinator of Academic Support / Link Liaison<br>
</div>
<div name=3D"divtagdefaultwrapper" style=3D"font-family:Calibri,Arial,Helve=
tica,sans-serif; font-size:; margin:0">
Office of Information Technology<br>
</div>
<div name=3D"divtagdefaultwrapper" style=3D"font-family:Calibri,Arial,Helve=
tica,sans-serif; font-size:; margin:0">
919-668-4829<br>
</div>
<div name=3D"divtagdefaultwrapper" style=3D"font-family:Calibri,Arial,Helve=
tica,sans-serif; font-size:; margin:0">
erin.nettifee@duke.edu <br>
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<br>
<br>
<div style=3D"color: rgb(0, 0, 0);">
<hr tabindex=3D"-1" style=3D"display:inline-block; width:98%">
<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" co=
lor=3D"#000000" style=3D"font-size:11pt"><b>From:</b> Resnet Forum <RESN=
ET-L@LISTSERV.ND.EDU> on behalf of Rizzo, Jim <JRIZZO@providence.edu&=
gt;<br>
<b>Sent:</b> Wednesday, May 18, 2016 3:02 PM<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> ServiceNow Question</font>
<div> </div>
</div>
<div>
<div>Any ServiceNow experts out there? I have a question regarding reportin=
g on catalog tasks. I have an item with variables specific to that item. I&=
#8217;d like to run a report that shows those variables. I can’t figu=
re out how to do that.</div>
<div><br>
</div>
<div>Related, but sorta separate, the variables seem to be protected by sec=
urity settings and limited to view of people with the admin role and not it=
il users. Is there a way to easily adjust that?</div>
<div><br>
</div>
<div>Thanks,</div>
<div>Jim</div>
<div>
<div id=3D"MAC_OUTLOOK_SIGNATURE">
<div>
<div>-- </div>
<div>Jim Rizzo</div>
</div>
<div>Helpdesk Manager</div>
<div>Providence College Information Technology</div>
<div>(401) 865-1277</div>
<div>AIM: JRizzoPC</div>
<div><a href=3D"http://www.providence.edu/helpdesk">http://www.providence.e=
du/helpdesk</a></div>
<div><u><a href=3D"http://www.providence.edu/ihelp">http://www.providence.e=
du/ihelp</a></u></div>
<div><br>
</div>
<div>Like us on Facebook!</div>
<div><a href=3D"http://www.facebook.com/ProvCollHelpDesk">http://www.facebo=
ok.com/ProvCollHelpDesk</a></div>
<div><br>
</div>
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pdesk</a></div>
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