[41150] in Resnet-Forum
Exchange and ActiveSync
daemon@ATHENA.MIT.EDU (Sandy Verhoef)
Thu Apr 14 12:27:31 2016
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Date: Thu, 14 Apr 2016 16:26:29 +0000
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Sandy Verhoef <VERHOEFS@central.edu>
To: RESNET-L@LISTSERV.ND.EDU
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We are looking for a reason/solution to the following problem:
Our campus uses an Exchange server, and we allow users to connect their mob=
ile devices to Exchange to receive their email, and Active Directory to aut=
henticate. In the past few months, we are getting users locked out of their=
accounts, and we have traced it back to their mobile devices using ActiveS=
ync. It 'looks' like their mobile devices are using old passwords. We know =
this because if the user reenters the current password, then the 'locked' i=
ssues stop. SO, are there cached passwords that are being used, and if so, =
where are these stored. We are seeing this on Android devices, and iPads an=
d iPhones. HOWEVER, not all users are affected.
Other items: Around the same time these items started, we implemented a sel=
f serve password management program called PortalGuard. Also, we started wo=
rk on implementing Office 365.
Thank you to any that can offer ideas or solutions!
SANDRA VERHOEF
Director of Computer Support Services | Central College
812 University Street |Campus Box 5500 |Pella, Iowa 50219
verhoefs@central.edu<mailto:verhoefs@central.edu> |www.central.edu<http://w=
ww.central.edu/>
Office: 641.628.7692|Fax: 641.628.5316
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<p class=3D"MsoNormal">We are looking for a reason/solution to the followin=
g problem:<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">Our campus uses an Exchange server, and we allow use=
rs to connect their mobile devices to Exchange to receive their email, and =
Active Directory to authenticate. In the past few months, we are getting us=
ers locked out of their accounts,
and we have traced it back to their mobile devices using ActiveSync. It &#=
8216;looks’ like their mobile devices are using old passwords. We kno=
w this because if the user reenters the current password, then the ‘l=
ocked’ issues stop. SO, are there cached passwords
that are being used, and if so, where are these stored. We are seeing this=
on Android devices, and iPads and iPhones. HOWEVER, not all users are affe=
cted.<o:p></o:p></p>
<p class=3D"MsoNormal"><br>
Other items: Around the same time these items started, we implemented a sel=
f serve password management program called PortalGuard. Also, we started wo=
rk on implementing Office 365.
<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">Thank you to any that can offer ideas or solutions!<=
o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:14.0pt;color:#C00000">SA=
NDRA</span></b><b><span style=3D"font-size:14.0pt;color:red">
</span></b><b><span style=3D"font-size:14.0pt;color:gray">VERHOEF</span></b=
><span style=3D"color:gray"><br>
Director of Computer Support Services </span><span style=3D"color:#7F7F7F">=
| </span>
<span style=3D"color:gray">Central College<br>
812 University Street </span><span style=3D"color:#7F7F7F">|</span><span st=
yle=3D"color:gray">Campus Box 5500</span><span style=3D"color:#7F7F7F"> |</=
span><span style=3D"color:gray">Pella, Iowa 50219<br>
<br>
</span><span style=3D"color:#2E74B5"><a href=3D"mailto:verhoefs@central.edu=
">verhoefs@central.edu</a> |<a href=3D"http://www.central.edu/"><span style=
=3D"color:#2E74B5">www.central.edu</span></a><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:gray">Office: 641.628.7692</spa=
n><span style=3D"color:#7F7F7F">|</span><span style=3D"color:gray">Fax: 641=
.628.5316<br>
<br>
</span><o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
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