[41143] in Resnet-Forum
Re: Client Management Tools -- what are your experiences?
daemon@ATHENA.MIT.EDU (Doughty, Marc)
Tue Apr 5 14:05:12 2016
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Date: Tue, 5 Apr 2016 14:04:06 -0400
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: "Doughty, Marc" <marc_doughty@brown.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <CAADc8xnfzkbyOA9d7ym0gzspXKDKU-hryArRWS6gGeoE1NUx7g@mail.gmail.com>
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> how you manage Macs and Linux using SCCM
We aren't currently using SCCM for Macs or Linux. I was just pointing out
that it's possible, at least in theory. The screenshots I see don't look
half-bad.
We're using Casper for Macs today, and I think there's some use of Puppet
for Linux servers (but don't quote me on that).
- Marc Doughty
"If you aren't sure who is the give-way vessel, you are the give-way
vessel."
On Mon, Apr 4, 2016 at 11:28 AM, Karen Bull <kbull1@udayton.edu> wrote:
> Can you talk a bit more about how you manage Macs and Linux using SCCM?
> That was one of the concerns we had, and from what I understand from our AD
> deployment team, our initial research/testing had indicated that any
> management of Macs and Linux was pretty limited.
>
> Karen
>
>
>
>
> On Wed, Mar 30, 2016 at 11:27 AM, Doughty, Marc <marc_doughty@brown.edu>
> wrote:
>
>> > we'd prefer one tool to manage Windows and non-Windows
>>
>> SCCM can manage Macs and Linux systems, along with the major mobile
>> platforms. Obviously, the product's focus is on Windows, but it can do
>> other stuff.
>>
>>
>> - Marc Doughty
>> "If you aren't sure who is the give-way vessel, you are the give-way
>> vessel."
>>
>> On Wed, Mar 30, 2016 at 9:59 AM, Karen Bull <kbull1@udayton.edu> wrote:
>>
>>> At the University of Dayton, we are exploring options to implement a
>>> client management tool (e.g., Dell KACE, LANDesk) to help us manage and
>>> automate tasks around things like patching, inventory (hardware and
>>> software), software distribution and metering, remote control, etc. While
>>> we're most focused on managing desktops for our 2500 faculty and staff,
>>> there's some strong interest in using this for servers as well.
>>>
>>> We are in the process of rolling out Active Directory and there has been
>>> some discussion around SCCM; however, about 20% of our desktop hardware and
>>> a sizeable chunk of our server hardware is non-Windows. Ideally, we'd
>>> prefer one tool to manage Windows and non-Windows.
>>>
>>> For those of you who have implemented (or at least investigated) a CMT
>>> -- tell us everything! Ok, well, please at least tell us a few things.
>>>
>>> 1. What tool(s) are you using? If you are using separate tools for
>>> Windows and non-Windows hardware, what are the benefits/challenges of using
>>> multiple tools?
>>> 2. What do you use the tool(s) for?
>>> 3. Within your organization, where does usage/ownership/management of
>>> your tool fall? What resources (people, skill sets, time, etc.) is needed
>>> to use/manage the tool?
>>> 5. How do you manage similar services for "other" systems? For
>>> example, we don't expect to manage student-owned machines, but there are
>>> elements of software inventory/metering that we still need to track.
>>> 6. Do you have any documentation, web pages, and/or other resources
>>> that you're willing to share? For example, your tool requirements list,
>>> RFP, selection process, communication strategies, related
>>> governance/policies, etc.
>>> 7. Any lessons learned that you can share?
>>>
>>>
>>> Thanks for any info you can share!
>>>
>>> Karen
>>>
>>> ---------------------------------------------------------
>>> Karen Bull
>>> Director, IT Business Services
>>> UDit
>>> University of Dayton
>>> kbull1@udayton.edu
>>>
>>> Phone: (937) 229-3329
>>> Fax: (937) 229-4000
>>>
>>>
>>> ___________________________________________________ You are subscribed
>>> to the ResNet-L mailing list.
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>>> http://LISTSERV.ND.EDU/archives/resnet-l.html
>>> ___________________________________________________
>>>
>>
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>
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<div dir=3D"ltr">>=C2=A0<span style=3D"font-size:12.8px">how you manage =
Macs and Linux using SCCM</span><div><span style=3D"font-size:12.8px"><br><=
/span></div><div><span style=3D"font-size:12.8px">We aren't currently u=
sing SCCM for Macs or Linux. I was just pointing out that it's possible=
, at least in theory. The screenshots I see don't look half-bad.</span>=
</div><div><span style=3D"font-size:12.8px"><br></span></div><div><span sty=
le=3D"font-size:12.8px">We're using Casper for Macs today, and I think =
there's some use of Puppet for Linux servers (but don't quote me on=
that).</span></div></div><div class=3D"gmail_extra"><br clear=3D"all"><div=
><div class=3D"gmail_signature"><div dir=3D"ltr"><div><br>- Marc Doughty<br=
>"If you aren't sure who is the give-way vessel, you are the give-=
way vessel."</div></div></div></div>
<br><div class=3D"gmail_quote">On Mon, Apr 4, 2016 at 11:28 AM, Karen Bull =
<span dir=3D"ltr"><<a href=3D"mailto:kbull1@udayton.edu" target=3D"_blan=
k">kbull1@udayton.edu</a>></span> wrote:<br><blockquote class=3D"gmail_q=
uote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1e=
x"><div dir=3D"ltr">Can you talk a bit more about how you manage Macs and L=
inux using SCCM?=C2=A0 That was one of the concerns we had, and from what I=
understand from our AD deployment team, our initial research/testing had i=
ndicated that any management of Macs and Linux was pretty limited.<div clas=
s=3D"gmail_extra"><span class=3D"HOEnZb"><font color=3D"#888888"><br clear=
=3D"all"><div><div><div dir=3D"ltr"><p><font face=3D"arial, helvetica, sans=
-serif"><span style=3D"font-size:10pt;line-height:115%">Karen</span><span s=
tyle=3D"font-size:10pt;line-height:115%"><br><br></span></font></p><div><br=
></div><div><br></div></div></div></div></font></span><div><div class=3D"h5=
">
<br><div class=3D"gmail_quote">On Wed, Mar 30, 2016 at 11:27 AM, Doughty, M=
arc <span dir=3D"ltr"><<a href=3D"mailto:marc_doughty@brown.edu" target=
=3D"_blank">marc_doughty@brown.edu</a>></span> wrote:<br><blockquote cla=
ss=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;pa=
dding-left:1ex"><div dir=3D"ltr"><span>>=C2=A0<span style=3D"font-size:1=
2.8px">we'd prefer one tool to manage Windows and non-Windows</span><di=
v><span style=3D"font-size:12.8px"><br></span></div></span><div><span style=
=3D"font-size:12.8px">SCCM can manage Macs and Linux systems, along with th=
e major mobile platforms. Obviously, the product's focus is on Windows,=
but it can do other stuff.</span></div></div><div class=3D"gmail_extra"><s=
pan><font color=3D"#888888"><br clear=3D"all"><div><div><br>- Marc Doughty<=
br>"If you aren't sure who is the give-way vessel, you are the giv=
e-way vessel."</div></div>
<br></font></span><div class=3D"gmail_quote"><span>On Wed, Mar 30, 2016 at =
9:59 AM, Karen Bull <span dir=3D"ltr"><<a href=3D"mailto:kbull1@udayton.=
edu" target=3D"_blank">kbull1@udayton.edu</a>></span> wrote:<br></span><=
blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px=
#ccc solid;padding-left:1ex"><div><div><div dir=3D"ltr"><div style=3D"font=
-size:12.8px"><div>At the University of Dayton, we are exploring options to=
implement a client management tool (e.g., Dell KACE, LANDesk) to help us m=
anage and automate tasks around things like patching, inventory (hardware a=
nd software), software distribution and metering, remote control, etc.=C2=
=A0 While we're most focused on managing desktops for our 2500 faculty =
and staff, there's some strong interest in using this for servers as we=
ll.</div><div><br></div><div>We are in the process of rolling out Active Di=
rectory and there has been some discussion around SCCM; however, about 20% =
of our desktop hardware and a sizeable chunk of our server hardware is non-=
Windows.=C2=A0 Ideally, we'd prefer one tool to manage Windows and non-=
Windows.</div><div><br></div><div>For those of you who have implemented (or=
at least investigated) a CMT -- tell us everything!=C2=A0 Ok, well, please=
at least tell us a few things.</div><div><br></div><div>1.=C2=A0 What tool=
(s) are you using?=C2=A0 If you are using separate tools for Windows and no=
n-Windows hardware, what are the benefits/challenges of using multiple tool=
s?</div><div>2.=C2=A0 What do you use the tool(s) for?</div></div><div styl=
e=3D"font-size:12.8px">3.=C2=A0 Within your organization, where does usage/=
ownership/management of your tool fall?=C2=A0 What resources (people, skill=
sets, time, etc.) is needed to use/manage the tool?</div><div style=3D"fon=
t-size:12.8px">5.=C2=A0 How do you manage similar services for "other&=
quot; systems?=C2=A0 For example, we don't expect to manage student-own=
ed machines, but there are elements of software inventory/metering that we =
still need to track.<br></div><div style=3D"font-size:12.8px">6.=C2=A0 Do y=
ou have any documentation, web pages, and/or other resources that you'r=
e willing to share?=C2=A0 For example, your tool requirements list, RFP, se=
lection process, communication strategies, related governance/policies, etc=
.<br></div><div style=3D"font-size:12.8px">7.=C2=A0 Any lessons learned tha=
t you can share?</div><div style=3D"font-size:12.8px"><div dir=3D"ltr"><p><=
font face=3D"arial, helvetica, sans-serif"><span style=3D"font-size:10pt;li=
ne-height:15.3333px"><br></span></font></p><p><font face=3D"arial, helvetic=
a, sans-serif"><span style=3D"font-size:10pt;line-height:15.3333px">Thanks =
for any info you can share!</span></font></p></div></div><div><div><div dir=
=3D"ltr"><p><font face=3D"arial, helvetica, sans-serif"><span style=3D"font=
-size:10pt;line-height:115%">Karen</span><span style=3D"font-size:10pt;line=
-height:115%"><br>
<br>
<span style=3D"background-repeat:initial initial">-------------------------=
--------------------------------</span><br>
<span style=3D"background-repeat:initial initial">Karen
Bull</span><br>
<span style=3D"background-repeat:initial initial">Director,
IT Business Services</span><br>
<span style=3D"background-repeat:initial initial">UDit</span><br>
<span style=3D"background-repeat:initial initial">University
of Dayton</span><br>
</span><a href=3D"mailto:kbull1@udayton.edu" target=3D"_blank"><span style=
=3D"font-size:10pt;line-height:115%">kbull1@udayton.edu</span></a><span sty=
le=3D"font-size:10pt;line-height:115%"><br>
<br>
<span style=3D"background-repeat:initial initial">Phone:=C2=A0
<a href=3D"tel:%28937%29%20229-3329" value=3D"+19372293329" target=3D"_blan=
k">(937) 229-3329</a></span><br>
<span style=3D"background-repeat:initial initial">Fax:=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0
<a href=3D"tel:%28937%29%20229-4000" value=3D"+19372294000" target=3D"_blan=
k">(937) 229-4000</a></span></span></font></p><div><br></div><div><br></div=
></div></div></div>
</div></div></div><span>
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</p></span></blockquote></div><br></div><div><div>
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</p></div></div></blockquote></div><br></div></div></div></div><div class=
=3D"HOEnZb"><div class=3D"h5">
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