[41141] in Resnet-Forum
Re: Client Management Tools -- what are your experiences?
daemon@ATHENA.MIT.EDU (Karen Bull)
Mon Apr 4 12:14:19 2016
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Date: Mon, 4 Apr 2016 11:28:43 -0400
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From: Karen Bull <kbull1@UDAYTON.EDU>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <CAEPWjzv4PbVJFdjjmy=g-1AVU=t5MHcVfN+0jDQE0fWiDfwZPw@mail.gmail.com>
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Can you talk a bit more about how you manage Macs and Linux using SCCM?
That was one of the concerns we had, and from what I understand from our AD
deployment team, our initial research/testing had indicated that any
management of Macs and Linux was pretty limited.
Karen
On Wed, Mar 30, 2016 at 11:27 AM, Doughty, Marc <marc_doughty@brown.edu>
wrote:
> > we'd prefer one tool to manage Windows and non-Windows
>
> SCCM can manage Macs and Linux systems, along with the major mobile
> platforms. Obviously, the product's focus is on Windows, but it can do
> other stuff.
>
>
> - Marc Doughty
> "If you aren't sure who is the give-way vessel, you are the give-way
> vessel."
>
> On Wed, Mar 30, 2016 at 9:59 AM, Karen Bull <kbull1@udayton.edu> wrote:
>
>> At the University of Dayton, we are exploring options to implement a
>> client management tool (e.g., Dell KACE, LANDesk) to help us manage and
>> automate tasks around things like patching, inventory (hardware and
>> software), software distribution and metering, remote control, etc. While
>> we're most focused on managing desktops for our 2500 faculty and staff,
>> there's some strong interest in using this for servers as well.
>>
>> We are in the process of rolling out Active Directory and there has been
>> some discussion around SCCM; however, about 20% of our desktop hardware and
>> a sizeable chunk of our server hardware is non-Windows. Ideally, we'd
>> prefer one tool to manage Windows and non-Windows.
>>
>> For those of you who have implemented (or at least investigated) a CMT --
>> tell us everything! Ok, well, please at least tell us a few things.
>>
>> 1. What tool(s) are you using? If you are using separate tools for
>> Windows and non-Windows hardware, what are the benefits/challenges of using
>> multiple tools?
>> 2. What do you use the tool(s) for?
>> 3. Within your organization, where does usage/ownership/management of
>> your tool fall? What resources (people, skill sets, time, etc.) is needed
>> to use/manage the tool?
>> 5. How do you manage similar services for "other" systems? For example,
>> we don't expect to manage student-owned machines, but there are elements of
>> software inventory/metering that we still need to track.
>> 6. Do you have any documentation, web pages, and/or other resources that
>> you're willing to share? For example, your tool requirements list, RFP,
>> selection process, communication strategies, related governance/policies,
>> etc.
>> 7. Any lessons learned that you can share?
>>
>>
>> Thanks for any info you can share!
>>
>> Karen
>>
>> ---------------------------------------------------------
>> Karen Bull
>> Director, IT Business Services
>> UDit
>> University of Dayton
>> kbull1@udayton.edu
>>
>> Phone: (937) 229-3329
>> Fax: (937) 229-4000
>>
>>
>> ___________________________________________________ You are subscribed to
>> the ResNet-L mailing list.
>>
>> To subscribe, unsubscribe or search the archives, go to
>> http://LISTSERV.ND.EDU/archives/resnet-l.html
>> ___________________________________________________
>>
>
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<div dir=3D"ltr">Can you talk a bit more about how you manage Macs and Linu=
x using SCCM?=C2=A0 That was one of the concerns we had, and from what I un=
derstand from our AD deployment team, our initial research/testing had indi=
cated that any management of Macs and Linux was pretty limited.<div class=
=3D"gmail_extra"><br clear=3D"all"><div><div class=3D"gmail_signature"><div=
dir=3D"ltr"><p><font face=3D"arial, helvetica, sans-serif"><span style=3D"=
font-size:10pt;line-height:115%">Karen</span><span style=3D"font-size:10pt;=
line-height:115%"><br><br></span></font></p><div><br></div><div><br></div><=
/div></div></div>
<br><div class=3D"gmail_quote">On Wed, Mar 30, 2016 at 11:27 AM, Doughty, M=
arc <span dir=3D"ltr"><<a href=3D"mailto:marc_doughty@brown.edu" target=
=3D"_blank">marc_doughty@brown.edu</a>></span> wrote:<br><blockquote cla=
ss=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;pa=
dding-left:1ex"><div dir=3D"ltr"><span class=3D"">>=C2=A0<span style=3D"=
font-size:12.8px">we'd prefer one tool to manage Windows and non-Window=
s</span><div><span style=3D"font-size:12.8px"><br></span></div></span><div>=
<span style=3D"font-size:12.8px">SCCM can manage Macs and Linux systems, al=
ong with the major mobile platforms. Obviously, the product's focus is =
on Windows, but it can do other stuff.</span></div></div><div class=3D"gmai=
l_extra"><span class=3D"HOEnZb"><font color=3D"#888888"><br clear=3D"all"><=
div><div><br>- Marc Doughty<br>"If you aren't sure who is the give=
-way vessel, you are the give-way vessel."</div></div>
<br></font></span><div class=3D"gmail_quote"><span class=3D"">On Wed, Mar 3=
0, 2016 at 9:59 AM, Karen Bull <span dir=3D"ltr"><<a href=3D"mailto:kbul=
l1@udayton.edu" target=3D"_blank">kbull1@udayton.edu</a>></span> wrote:<=
br></span><blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;bord=
er-left:1px #ccc solid;padding-left:1ex"><div><div class=3D"h5"><div dir=3D=
"ltr"><div style=3D"font-size:12.8px"><div>At the University of Dayton, we =
are exploring options to implement a client management tool (e.g., Dell KAC=
E, LANDesk) to help us manage and automate tasks around things like patchin=
g, inventory (hardware and software), software distribution and metering, r=
emote control, etc.=C2=A0 While we're most focused on managing desktops=
for our 2500 faculty and staff, there's some strong interest in using =
this for servers as well.</div><div><br></div><div>We are in the process of=
rolling out Active Directory and there has been some discussion around SCC=
M; however, about 20% of our desktop hardware and a sizeable chunk of our s=
erver hardware is non-Windows.=C2=A0 Ideally, we'd prefer one tool to m=
anage Windows and non-Windows.</div><div><br></div><div>For those of you wh=
o have implemented (or at least investigated) a CMT -- tell us everything!=
=C2=A0 Ok, well, please at least tell us a few things.</div><div><br></div>=
<div>1.=C2=A0 What tool(s) are you using?=C2=A0 If you are using separate t=
ools for Windows and non-Windows hardware, what are the benefits/challenges=
of using multiple tools?</div><div>2.=C2=A0 What do you use the tool(s) fo=
r?</div></div><div style=3D"font-size:12.8px">3.=C2=A0 Within your organiza=
tion, where does usage/ownership/management of your tool fall?=C2=A0 What r=
esources (people, skill sets, time, etc.) is needed to use/manage the tool?=
</div><div style=3D"font-size:12.8px">5.=C2=A0 How do you manage similar se=
rvices for "other" systems?=C2=A0 For example, we don't expec=
t to manage student-owned machines, but there are elements of software inve=
ntory/metering that we still need to track.<br></div><div style=3D"font-siz=
e:12.8px">6.=C2=A0 Do you have any documentation, web pages, and/or other r=
esources that you're willing to share?=C2=A0 For example, your tool req=
uirements list, RFP, selection process, communication strategies, related g=
overnance/policies, etc.<br></div><div style=3D"font-size:12.8px">7.=C2=A0 =
Any lessons learned that you can share?</div><div style=3D"font-size:12.8px=
"><div dir=3D"ltr"><p><font face=3D"arial, helvetica, sans-serif"><span sty=
le=3D"font-size:10pt;line-height:15.3333px"><br></span></font></p><p><font =
face=3D"arial, helvetica, sans-serif"><span style=3D"font-size:10pt;line-he=
ight:15.3333px">Thanks for any info you can share!</span></font></p></div><=
/div><div><div><div dir=3D"ltr"><p><font face=3D"arial, helvetica, sans-ser=
if"><span style=3D"font-size:10pt;line-height:115%">Karen</span><span style=
=3D"font-size:10pt;line-height:115%"><br>
<br>
<span style=3D"background-repeat:initial initial">-------------------------=
--------------------------------</span><br>
<span style=3D"background-repeat:initial initial">Karen
Bull</span><br>
<span style=3D"background-repeat:initial initial">Director,
IT Business Services</span><br>
<span style=3D"background-repeat:initial initial">UDit</span><br>
<span style=3D"background-repeat:initial initial">University
of Dayton</span><br>
</span><a href=3D"mailto:kbull1@udayton.edu" target=3D"_blank"><span style=
=3D"font-size:10pt;line-height:115%">kbull1@udayton.edu</span></a><span sty=
le=3D"font-size:10pt;line-height:115%"><br>
<br>
<span style=3D"background-repeat:initial initial">Phone:=C2=A0
<a href=3D"tel:%28937%29%20229-3329" value=3D"+19372293329" target=3D"_blan=
k">(937) 229-3329</a></span><br>
<span style=3D"background-repeat:initial initial">Fax:=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0
<a href=3D"tel:%28937%29%20229-4000" value=3D"+19372294000" target=3D"_blan=
k">(937) 229-4000</a></span></span></font></p><div><br></div><div><br></div=
></div></div></div>
</div></div></div><span class=3D"">
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</p></span></blockquote></div><br></div><div class=3D"HOEnZb"><div class=3D=
"h5">
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</p></div></div></blockquote></div><br></div></div>
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