[41134] in Resnet-Forum
Client Management Tools -- what are your experiences?
daemon@ATHENA.MIT.EDU (Karen Bull)
Wed Mar 30 10:38:37 2016
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Date: Wed, 30 Mar 2016 09:59:20 -0400
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Karen Bull <kbull1@UDAYTON.EDU>
To: RESNET-L@LISTSERV.ND.EDU
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At the University of Dayton, we are exploring options to implement a client
management tool (e.g., Dell KACE, LANDesk) to help us manage and automate
tasks around things like patching, inventory (hardware and software),
software distribution and metering, remote control, etc. While we're most
focused on managing desktops for our 2500 faculty and staff, there's some
strong interest in using this for servers as well.
We are in the process of rolling out Active Directory and there has been
some discussion around SCCM; however, about 20% of our desktop hardware and
a sizeable chunk of our server hardware is non-Windows. Ideally, we'd
prefer one tool to manage Windows and non-Windows.
For those of you who have implemented (or at least investigated) a CMT --
tell us everything! Ok, well, please at least tell us a few things.
1. What tool(s) are you using? If you are using separate tools for
Windows and non-Windows hardware, what are the benefits/challenges of using
multiple tools?
2. What do you use the tool(s) for?
3. Within your organization, where does usage/ownership/management of your
tool fall? What resources (people, skill sets, time, etc.) is needed to
use/manage the tool?
5. How do you manage similar services for "other" systems? For example,
we don't expect to manage student-owned machines, but there are elements of
software inventory/metering that we still need to track.
6. Do you have any documentation, web pages, and/or other resources that
you're willing to share? For example, your tool requirements list, RFP,
selection process, communication strategies, related governance/policies,
etc.
7. Any lessons learned that you can share?
Thanks for any info you can share!
Karen
---------------------------------------------------------
Karen Bull
Director, IT Business Services
UDit
University of Dayton
kbull1@udayton.edu
Phone: (937) 229-3329
Fax: (937) 229-4000
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<div dir=3D"ltr"><div style=3D"font-size:12.8px"><div>At the University of =
Dayton, we are exploring options to implement a client management tool (e.g=
., Dell KACE, LANDesk) to help us manage and automate tasks around things l=
ike patching, inventory (hardware and software), software distribution and =
metering, remote control, etc.=C2=A0 While we're most focused on managi=
ng desktops for our 2500 faculty and staff, there's some strong interes=
t in using this for servers as well.</div><div><br></div><div>We are in the=
process of rolling out Active Directory and there has been some discussion=
around SCCM; however, about 20% of our desktop hardware and a sizeable chu=
nk of our server hardware is non-Windows.=C2=A0 Ideally, we'd prefer on=
e tool to manage Windows and non-Windows.</div><div><br></div><div>For thos=
e of you who have implemented (or at least investigated) a CMT -- tell us e=
verything!=C2=A0 Ok, well, please at least tell us a few things.</div><div>=
<br></div><div>1.=C2=A0 What tool(s) are you using?=C2=A0 If you are using =
separate tools for Windows and non-Windows hardware, what are the benefits/=
challenges of using multiple tools?</div><div>2.=C2=A0 What do you use the =
tool(s) for?</div></div><div style=3D"font-size:12.8px">3.=C2=A0 Within you=
r organization, where does usage/ownership/management of your tool fall?=C2=
=A0 What resources (people, skill sets, time, etc.) is needed to use/manage=
the tool?</div><div style=3D"font-size:12.8px">5.=C2=A0 How do you manage =
similar services for "other" systems?=C2=A0 For example, we don&#=
39;t expect to manage student-owned machines, but there are elements of sof=
tware inventory/metering that we still need to track.<br></div><div style=
=3D"font-size:12.8px">6.=C2=A0 Do you have any documentation, web pages, an=
d/or other resources that you're willing to share?=C2=A0 For example, y=
our tool requirements list, RFP, selection process, communication strategie=
s, related governance/policies, etc.<br></div><div style=3D"font-size:12.8p=
x">7.=C2=A0 Any lessons learned that you can share?</div><div style=3D"font=
-size:12.8px"><div dir=3D"ltr"><p><font face=3D"arial, helvetica, sans-seri=
f"><span style=3D"font-size:10pt;line-height:15.3333px"><br></span></font><=
/p><p><font face=3D"arial, helvetica, sans-serif"><span style=3D"font-size:=
10pt;line-height:15.3333px">Thanks for any info you can share!</span></font=
></p></div></div><div><div class=3D"gmail_signature"><div dir=3D"ltr"><p><f=
ont face=3D"arial, helvetica, sans-serif"><span style=3D"font-size:10pt;lin=
e-height:115%">Karen</span><span style=3D"font-size:10pt;line-height:115%">=
<br>
<br>
<span style=3D"background-repeat:initial initial">-------------------------=
--------------------------------</span><br>
<span style=3D"background-repeat:initial initial">Karen
Bull</span><br>
<span style=3D"background-repeat:initial initial">Director,
IT Business Services</span><br>
<span style=3D"background-repeat:initial initial">UDit</span><br>
<span style=3D"background-repeat:initial initial">University
of Dayton</span><br>
</span><a href=3D"mailto:kbull1@udayton.edu" target=3D"_blank"><span style=
=3D"font-size:10pt;line-height:115%">kbull1@udayton.edu</span></a><span sty=
le=3D"font-size:10pt;line-height:115%"><br>
<br>
<span style=3D"background-repeat:initial initial">Phone:=C2=A0
(937) 229-3329</span><br>
<span style=3D"background-repeat:initial initial">Fax:=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0
(937) 229-4000</span></span></font></p><div><br></div><div><br></div></div>=
</div></div>
</div>
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