[41081] in Resnet-Forum
Re: Tracking work done in the field, especially lab checks
daemon@ATHENA.MIT.EDU (Kimberly Doss-Cortes)
Tue Mar 15 16:09:43 2016
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Date: Tue, 15 Mar 2016 13:08:42 -0700
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Kimberly Doss-Cortes <kim.doss@menlo.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <295EC4BAD0B03844B532D5A6A340A47C2731392C@BUESFS.bellarmine.edu>
I haven't read all of the replies, so I don't know if this has been
suggested. However, my first thought was to use Google Forms to keep track
of the rooms. You could have a form for each room, which dumps the data
into a Google Sheet. I created a simple time clock using forms to keep
track of the student-employee budget using Google Sheets.
I don't know how big your campus is, but we actually do an early morning
walk through of all classrooms and labs every day. I have the student who
does this create tickets in our ticketing system for all issues he finds.
We're making sure all machines and AV systems are up and running for
classes. This keeps things from falling through the cracks.
Kim Doss
Help Desk Supervisor
(650) 543-3840
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Ward,
Sean
Sent: Monday, March 14, 2016 1:13 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Tracking work done in the field, especially lab checks
Here’s the situation:
Our student workers only staff the main IT support desk and head out to
check on issues in classrooms, computer labs, and public computing areas
as needed, especially to make sure the areas we are responsible for have
adequate printing supplies and the computers are working (I know, that’s a
big surprise there). In order to instill that these activities are
important and are not done simply to create work for them, I want
something that allows those of us at the office to know which areas are
starting to go “stale” because they haven’t been looked at recently,
ideally so the student workers can also see that information and make sure
an area doesn’t go too long without being looked at. We only have about 7
student workers, so we can’t always send them out to always take care of
these tasks. I’m thinking that counting the number of reams of paper in a
location is a good start, as that lets us know whether we can wait for a
student worker to take paper out to that location or do we need to get a
full time tech out there right now. We’re trying to do this with Trello
(a board with cards for each location, automatically generated from an
email from a system that can send them out on a schedule) but that is very
manual and more of a reminder to go do the work and not easy to sort
through. A paper checklist still needs to be reviewed, and can be lost or
ignored, so I’m looking for some sort of system where they login, select
the location, enter the information we want, and submit it. Through
another view, we can see what the most recent login was for each area to
get an idea of where we stand in terms of supplies and whether we need to
restock. This also gets them logging into a computer, which verifies
there’s no issue with that machine, as well as gets them that much closer
to being able to submit an incident if there is something broken.
I think that makes sense (this being the day after a clock shift for
daylight savings, I can’t know for sure) but here’s my questions: Is
anyone doing anything like this with your students already? If so, do you
use a home-grown or purchased solution? If home grown, what does it run
on; if purchased, what is it?
Some students do not need the reminder to check the spaces and report
issues/restock as needed; others do. Recording this gives us a way to
quantify “did you do what we asked you to do” and also gives a chance to
gather some data to determine if we need to restock certain areas more (or
less) often as to decrease “emergency” calls (or save effort).
Thanks,
Sean
___________________________________________
Sean Ward, Manager, Technology Support Center
BELLARMINE UNIVERSITY
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