[41075] in Resnet-Forum
Re: Tracking work done in the field, especially lab checks
daemon@ATHENA.MIT.EDU (Doughty, Marc)
Mon Mar 14 16:43:20 2016
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Date: Mon, 14 Mar 2016 16:43:06 -0400
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: "Doughty, Marc" <marc_doughty@BROWN.EDU>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <295EC4BAD0B03844B532D5A6A340A47C2731392C@BUESFS.bellarmine.edu>
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What about using a shared Google Keep checklist for each location? Managers
could just uncheck things every morning?
- Marc Doughty
"If you aren't sure who is the give-way vessel, you are the give-way
vessel."
On Mon, Mar 14, 2016 at 4:13 PM, Ward, Sean <sward@bellarmine.edu> wrote:
> Here=E2=80=99s the situation:
>
>
>
> Our student workers only staff the main IT support desk and head out to
> check on issues in classrooms, computer labs, and public computing areas =
as
> needed, especially to make sure the areas we are responsible for have
> adequate printing supplies and the computers are working (I know, that=E2=
=80=99s a
> big surprise there). In order to instill that these activities are
> important and are not done simply to create work for them, I want somethi=
ng
> that allows those of us at the office to know which areas are starting to
> go =E2=80=9Cstale=E2=80=9D because they haven=E2=80=99t been looked at re=
cently, ideally so the
> student workers can also see that information and make sure an area doesn=
=E2=80=99t
> go too long without being looked at. We only have about 7 student worker=
s,
> so we can=E2=80=99t always send them out to always take care of these tas=
ks. I=E2=80=99m
> thinking that counting the number of reams of paper in a location is a go=
od
> start, as that lets us know whether we can wait for a student worker to
> take paper out to that location or do we need to get a full time tech out
> there right now. We=E2=80=99re trying to do this with Trello (a board wi=
th cards
> for each location, automatically generated from an email from a system th=
at
> can send them out on a schedule) but that is very manual and more of a
> reminder to go do the work and not easy to sort through. A paper checkli=
st
> still needs to be reviewed, and can be lost or ignored, so I=E2=80=99m lo=
oking for
> some sort of system where they login, select the location, enter the
> information we want, and submit it. Through another view, we can see wha=
t
> the most recent login was for each area to get an idea of where we stand =
in
> terms of supplies and whether we need to restock. This also gets them
> logging into a computer, which verifies there=E2=80=99s no issue with tha=
t machine,
> as well as gets them that much closer to being able to submit an incident
> if there is something broken.
>
>
>
> I think that makes sense (this being the day after a clock shift for
> daylight savings, I can=E2=80=99t know for sure) but here=E2=80=99s my qu=
estions: Is anyone
> doing anything like this with your students already? If so, do you use a
> home-grown or purchased solution? If home grown, what does it run on; if
> purchased, what is it?
>
>
>
> Some students do not need the reminder to check the spaces and report
> issues/restock as needed; others do. Recording this gives us a way to
> quantify =E2=80=9Cdid you do what we asked you to do=E2=80=9D and also gi=
ves a chance to
> gather some data to determine if we need to restock certain areas more (o=
r
> less) often as to decrease =E2=80=9Cemergency=E2=80=9D calls (or save eff=
ort).
>
>
>
> Thanks,
>
> Sean
>
>
>
> ___________________________________________
>
> *Sean Ward*, Manager, Technology Support Center
>
> BELLARMINE UNIVERSITY
>
>
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html
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>
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<div dir=3D"ltr">What about using a shared Google Keep checklist for each l=
ocation? Managers could just uncheck things every morning?</div><div class=
=3D"gmail_extra"><br clear=3D"all"><div><div class=3D"gmail_signature"><br>=
- Marc Doughty<br>"If you aren't sure who is the give-way vessel, =
you are the give-way vessel."</div></div>
<br><div class=3D"gmail_quote">On Mon, Mar 14, 2016 at 4:13 PM, Ward, Sean =
<span dir=3D"ltr"><<a href=3D"mailto:sward@bellarmine.edu" target=3D"_bl=
ank">sward@bellarmine.edu</a>></span> wrote:<br><blockquote class=3D"gma=
il_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-lef=
t:1ex">
<div lang=3D"EN-US" link=3D"#0563C1" vlink=3D"#954F72">
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:"Pe=
rpetua",serif">Here=E2=80=99s the situation:<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:"Pe=
rpetua",serif"><u></u>=C2=A0<u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:"Pe=
rpetua",serif">Our student workers only staff the main IT support desk=
and head out to check on issues in classrooms, computer labs, and public c=
omputing areas as needed, especially to make sure
the areas we are responsible for have adequate printing supplies and the c=
omputers are working (I know, that=E2=80=99s a big surprise there).=C2=A0 I=
n order to instill that these activities are important and are not done sim=
ply to create work for them, I want something
that allows those of us at the office to know which areas are starting to =
go =E2=80=9Cstale=E2=80=9D because they haven=E2=80=99t been looked at rece=
ntly, ideally so the student workers can also see that information and make=
sure an area doesn=E2=80=99t go too long without being looked at.=C2=A0
We only have about 7 student workers, so we can=E2=80=99t always send them=
out to always take care of these tasks.=C2=A0 I=E2=80=99m thinking that co=
unting the number of reams of paper in a location is a good start, as that =
lets us know whether we can wait for a student worker
to take paper out to that location or do we need to get a full time tech o=
ut there right now.=C2=A0 We=E2=80=99re trying to do this with Trello (a bo=
ard with cards for each location, automatically generated from an email fro=
m a system that can send them out on a schedule)
but that is very manual and more of a reminder to go do the work and not e=
asy to sort through.=C2=A0 A paper checklist still needs to be reviewed, an=
d can be lost or ignored, so I=E2=80=99m looking for some sort of system wh=
ere they login, select the location, enter the
information we want, and submit it.=C2=A0 Through another view, we can see=
what the most recent login was for each area to get an idea of where we st=
and in terms of supplies and whether we need to restock.=C2=A0 This also ge=
ts them logging into a computer, which verifies
there=E2=80=99s no issue with that machine, as well as gets them that much=
closer to being able to submit an incident if there is something broken.<u=
></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:"Pe=
rpetua",serif"><u></u>=C2=A0<u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:"Pe=
rpetua",serif">I think that makes sense (this being the day after a cl=
ock shift for daylight savings, I can=E2=80=99t know for sure) but here=E2=
=80=99s my questions: Is anyone doing anything like this with your
students already?=C2=A0 If so, do you use a home-grown or purchased soluti=
on?=C2=A0 If home grown, what does it run on; if purchased, what is it?<u><=
/u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:"Pe=
rpetua",serif"><u></u>=C2=A0<u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:"Pe=
rpetua",serif">Some students do not need the reminder to check the spa=
ces and report issues/restock as needed; others do.=C2=A0 Recording this gi=
ves us a way to quantify =E2=80=9Cdid you do what we asked
you to do=E2=80=9D and also gives a chance to gather some data to determin=
e if we need to restock certain areas more (or less) often as to decrease =
=E2=80=9Cemergency=E2=80=9D calls (or save effort).<u></u><u></u></span></p=
>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:"Pe=
rpetua",serif"><u></u>=C2=A0<u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:"Pe=
rpetua",serif">Thanks,<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:"Pe=
rpetua",serif">Sean<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:9.0pt;font-family:"Per=
petua",serif"><u></u>=C2=A0<u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:9.0pt;font-family:"Per=
petua",serif">___________________________________________
<u></u><u></u></span></p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:9.0pt;font-family:"=
Perpetua",serif">Sean Ward</span></b><span style=3D"font-size:9.0pt;fo=
nt-family:"Perpetua",serif">, Manager, Technology Support Center<=
u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:9.0pt;font-family:"Per=
petua",serif">BELLARMINE UNIVERSITY<u></u><u></u></span></p>
<p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p>
</div>
</div>
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</p></blockquote></div><br></div>
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