[41037] in Resnet-Forum
Re: Student Worker Ticketing
daemon@ATHENA.MIT.EDU (Wendy Worlund)
Thu Feb 25 11:52:13 2016
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Message-ID: <CAGrgJksksNCC-_i5XRCe-_4L=9cjfW_STiKKS8iT96_Us7Sc0g@mail.gmail.com>
Date: Thu, 25 Feb 2016 10:51:15 -0600
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Wendy Worlund <wendy.worlund@uah.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <CAPAYw2qiifDdzUnoK_43DorKs99Eu-aJCRZAWeQwaszUsWUqJQ@mail.gmail.com>
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We've run into that as well. It will be a main factor in our evaluation of
a replacement CRM. So far, we've given them their own logins. Our AV team
has tried using a Google Group or entity account for emails and they share
a CRM login. It's not ideal:(
Wendy Worlund
Manager of Client Services
UAH - Office of Information Technology
VBH M22
(256) 824-2616
wendy.worlund@uah.edu
On Thu, Feb 25, 2016 at 10:43 AM, Richard Musal (ITS) <
richard.musal@manhattan.edu> wrote:
> How do you all handle student workers and ticketing? We have a lot of
> them and it is becoming cost prohibitive to give them all their own
> ticketing accounts.
> Has anyone else run into this? How are you handling it?
> Thanks
> Rich
>
> -----------------------
> *Richard A. Musal, M.A., M.S., P.D.*
> *Associate Director of Client Services & Operations, ITS*
>
> Riverdale, NY 10471
> Phone: 718-862-7933
> richard.musal@manhattan.edu
> www.manhattan.edu
>
> <http://itsblog.manhattan.edu/>
> <http://manhattan.edu/its>
>
> *-Have a question? * Check our Knowledge Base
> <https://manhattan.teamdynamix.com/TDClient/KB/Default>
>
> Have you transitioned to Drive yet? Learn more here
> <http://itsblog.manhattan.edu/p/google-drive-one-place-to-create.html> or
> ask ITS.
>
> Click here
> <https://manhattan.teamdynamix.com/TDClient/KB/Default?CategoryID=1022> for
> instructions on how to transition.
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<div dir=3D"ltr">We've run into that as well. It will be a main factor =
in our evaluation of a replacement CRM. So far, we've given them their =
own logins. Our AV team has tried using a Google Group or entity account fo=
r emails and they share a CRM login. It's not ideal:(</div><div class=
=3D"gmail_extra"><br clear=3D"all"><div><div class=3D"gmail_signature"><div=
dir=3D"ltr"><br>Wendy Worlund<br>Manager of Client Services<br>UAH - Offic=
e of Information Technology<br>VBH M22<br>(256) 824-2616<br><a href=3D"mail=
to:wendy.worlund@uah.edu" target=3D"_blank">wendy.worlund@uah.edu</a></div>=
</div></div>
<br><div class=3D"gmail_quote">On Thu, Feb 25, 2016 at 10:43 AM, Richard Mu=
sal (ITS) <span dir=3D"ltr"><<a href=3D"mailto:richard.musal@manhattan.e=
du" target=3D"_blank">richard.musal@manhattan.edu</a>></span> wrote:<br>=
<blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1p=
x #ccc solid;padding-left:1ex"><div dir=3D"ltr">How do you all handle stude=
nt workers and ticketing?=C2=A0 We have a lot of them and it is becoming co=
st prohibitive to give them all their own ticketing accounts.<div>Has anyon=
e else run into this?=C2=A0 How are you handling it?</div><div>Thanks</div>=
<div>Rich<br><br clear=3D"all"><div><div><div dir=3D"ltr"><div><div dir=3D"=
ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div=
><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=
=3D"ltr"><span style=3D"color:rgb(34,34,34);background-color:rgb(255,255,25=
5)"><font color=3D"#006600" face=3D"georgia, serif" style=3D"font-size:14px=
;font-family:arial,sans-serif"><div>-----------------------</div>
<b>Richard A. Musal, M.A., M.S., P.D.</b></font><div style=3D"font-size:14p=
x;font-family:arial,sans-serif"><font color=3D"#006600" face=3D"georgia, se=
rif"><i>Associate Director of Client Services & Operations, ITS</i></fo=
nt></div><div style=3D"font-size:14px;font-family:arial,sans-serif"><font f=
ace=3D"georgia, serif"><img src=3D"http://home.manhattan.edu/collegerelatio=
ns/email_logo.jpg"><br></font></div>
<div style=3D"font-size:14px;font-family:arial,sans-serif"><font face=3D"ge=
orgia, serif">Riverdale, NY 10471</font></div><div style=3D"font-size:14px;=
font-family:arial,sans-serif"><font face=3D"georgia, serif">Phone: <a href=
=3D"tel:718-862-7933" value=3D"+17188627933" target=3D"_blank">718-862-7933=
</a></font></div><div style=3D"font-size:14px;font-family:arial,sans-serif"=
><font face=3D"georgia, serif"><a href=3D"mailto:richard.musal@manhattan.ed=
u" target=3D"_blank">richard.musal@manhattan.edu</a><br></font></div><div s=
tyle=3D"font-size:14px;font-family:arial,sans-serif"><font face=3D"georgia,=
serif"><a href=3D"http://www.manhattan.edu" target=3D"_blank">www.manhatta=
n.edu</a><br></font></div><div style=3D"font-size:14px;font-family:arial,sa=
ns-serif"><br></div><div style=3D"font-size:14px;font-family:arial,sans-ser=
if"><div><a href=3D"http://itsblog.manhattan.edu/" style=3D"color:rgb(17,85=
,204)" target=3D"_blank"><img src=3D"https://docs.google.com/a/manhattan.ed=
u/uc?id=3D0B4TIsutR6w_MZGJkZ3pYd3dBdDg&export=3Ddownload"></a><br></div=
><div><a href=3D"http://manhattan.edu/its" style=3D"color:rgb(17,85,204)" t=
arget=3D"_blank"><img src=3D"https://docs.google.com/a/manhattan.edu/uc?id=
=3D0B4TIsutR6w_MSTJtQTUtWEZ6MUU&export=3Ddownload"></a></div></div><div=
style=3D"font-size:14px;font-family:arial,sans-serif"><span style=3D"font-=
size:12.8000001907349px"><br></span></div><div><b style=3D"font-size:12.800=
0001907349px;font-family:georgia,serif">-Have a question?=C2=A0</b><span st=
yle=3D"font-size:12.8000001907349px;font-family:georgia,serif">=C2=A0Check =
our=C2=A0</span><a href=3D"https://manhattan.teamdynamix.com/TDClient/KB/De=
fault" style=3D"color:rgb(17,85,204);font-size:12.8000001907349px;font-fami=
ly:georgia,serif" target=3D"_blank">Knowledge Base</a><font face=3D"georgia=
, serif" size=3D"2"><br></font></div><div><font face=3D"georgia, serif" siz=
e=3D"2"><br></font></div><div><font face=3D"georgia, serif" size=3D"2">Have=
you transitioned to Drive yet? Learn more=C2=A0<a href=3D"http://itsblog.m=
anhattan.edu/p/google-drive-one-place-to-create.html" style=3D"color:rgb(17=
,85,204)" target=3D"_blank">here</a>=C2=A0or ask ITS.<br><br>Click=C2=A0<a =
href=3D"https://manhattan.teamdynamix.com/TDClient/KB/Default?CategoryID=3D=
1022" style=3D"color:rgb(17,85,204)" target=3D"_blank">here</a>=C2=A0for in=
structions on how to transition.</font><br></div></span></div></div></div><=
/div></div></div></div></div></div></div></div></div></div></div></div></di=
v></div></div></div>
</div></div>
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