[41026] in Resnet-Forum
Re: Phones in the residence halls
daemon@ATHENA.MIT.EDU (Kimberly Doss-Cortes)
Wed Feb 10 16:17:43 2016
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Date: Wed, 10 Feb 2016 13:17:21 -0800
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Kimberly Doss-Cortes <kim.doss@menlo.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <71646DB4-9DCA-4E7F-8BDC-DDBC2C691C93@tcu.edu>
We have some boosters in the basement of one of the dorms, because we
received complaints about coverage down there. We only have offices and a
laundry room down there, so it wasn’t affecting students much. Elsewhere,
we haven’t had issues that aren't common around the area. Those problems
are due to issues with the carriers' coverage, and they aren't confined to
our campus. Not a whole lot to be done about that except to switch
carriers. (I personally had to do this when I moved out here, and I know
people who have two carriers to address these issues.)
Kim Doss
Help Desk Supervisor
(650) 543-3840
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Cook,
Travis
Sent: Wednesday, February 10, 2016 11:27 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Phones in the residence halls
Just curious for those that are relying solely on student BYOD's.
How are you ensuring that you have adequate cellular coverage?
Thank You
Travis Cook
Deputy Chief Technology Officer
Texas Christian University
Sent from my iPhone. Please excuse any typos.
On Feb 10, 2016, at 1:12 PM, Laura Rickard <lrickard@COLGATE.EDU> wrote:
***** WARNING: THE FOLLOWING EMAIL IS SUSPECTED TO BE A PHISHING EMAIL.
*****
We had a VoIP implementation starting in 2007, so I am not sure of how IT
and Residential Life worked through the details of phasing out the old
land lines in dorm rooms, but we stopped issuing phones in student rooms
shortly thereafter.
We only issue VoIP phones to employees, student resident assistants, or
other students who need or request them in the residence halls. This is
similar to what Frank had stated - any student requests are usually
prompted by parents, and the rest are happily using their cell phones.
We have also found that the old analog lines are more expensive to
maintain. The "blue" emergency phones are still analog, however, and the
occasional fax machine.
- Laura
Laura Rickard
Technical Support Coordinator
355K Case Library and Geyer Center for Information Technology
Colgate University
13 Oak Drive, Hamilton NY 13346
Phone: 315-228-6019
Information Technology Services
Getting Help | ITS Blog | Operations and Infrastructure
Weekly Office Hours 1:30 - 2:30pm
329 Ho Science Center on Wednesdays
225 McGregory Hall on Thursdays
On Wed, Feb 10, 2016 at 1:50 PM, Kimberly Doss-Cortes <kim.doss@menlo.edu>
wrote:
Cell phones are precisely why we provide no phone lines in student rooms.
We
do have on-campus staff/faculty housing. We provide VoIP phones in those
residences that are just like the ones we provide in our offices. I have
never had a student complaint. Since I’m the one who configures, deploys
and
supports the VoIP system on campus, I’m sure I would have heard if the
students were upset about this.
Kim Doss
Help Desk Supervisor
(650) 543-3840
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Henry
Joseph
Sent: Tuesday, February 09, 2016 7:47 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Phones in the residence halls
I fixed that permission error. Thank you for the detailed reply Frank.
That is great information and that was 3 years ago so I would think even
more students have cell phones these days and wouldn't miss the wired
phones
in the rooms.
Thank you,
*Henry Joseph <mailto:henry.joseph@stonybrook.edu> | Stony Brook
University*
Assistant Director | U.I.S.- Campus Residences
Division of Information Technology
On Tue, Feb 9, 2016 at 10:22 PM, Frank Sweetser <fs@wpi.edu> wrote:
I'm getting a permission denied error from that survey, but I'm happy to
share here in email =)
We re-evaluated our residential phone situation three years ago, as a
result
of planning a high density wireless refresh. Our telecom guys looked at
utilization stats, and found them to be only a few percent - and almost
all
of that was our residential advisers who are required to have a phone as
part of their job. In the end, we decided that students would rather have
WiFi than dial tone, and re-purposed the phone lines as in-room APs.
In the end, it's worked out quite well. We haven't received a single
complaint about lack of POTS lines, and people are a lot happier with the
wireless. We have since put up a new "higher end" dorm (apartment style
housing) with no analog lines at all. (Anecdotally, for many years now
we've had a lot more people asking why that last ethernet port doesn't
work,
than we've had people asking what their phone number is.)
There were a few key points that helped it go smoothly for us:
- We gave Residential Services plenty of heads up, so they'd be prepared
to
handle questions from parents.
- We already had a strong IP phone deployment in place.
- Residential Advisers who had to have land line phones were issued basic
model IP phones. We did this because a good portion of the students that
did have land lines only did so because they were forced to by their
parents.
- We were prepared to offer students IP phones at a nominal rental fee,
but
we've had zero requests. They're all happy to just stick with their cell
phones.
- No buildings were split configuration - once we started in on a
building,
we ensured that all in-room analog lines were taken out of service.
- Out of service jacks were removed or stuffed into the electrical box,
and
replaced with a blank plate. We wanted to make sure we didn't leave
behind
any jack locations that no longer had service available.
- We made sure that there were wall mounted phones available on every
residential floor (either POTS or IP depending on what was easier) to
account for the few students without cell phones, and for emergency calls.
Obviously the final decision will depend on other factors, like the usage
patterns of your own student population and quality of cell services, but
given cell phone population and the cost of copper I'd highly recommend
seriously looking at ditching the analog lines.
Frank Sweetser fs at wpi.edu | For every problem, there is a solution
that
Manager of Network Operations | is simple, elegant, and wrong.
Worcester Polytechnic Institute | - HL Mencken
On 2/9/2016 9:52 PM, Henry Joseph wrote:
Hello RESNET,
I am reaching out to you all today not for technical assistance, but just
information on what progress has been made with traditional phone service
in
your residence halls. Does your University still provide phone service
and
would you add it to new buildings going forward? Please take a few
seconds
and reply using the survey link below. I can share the final list with
anyone
who might benefit from this information.
Phones in the residence halls survey(3 questions)
https://docs.google.com/a/stonybrook.edu/forms/d/1_cLK7ILpP2_NRMs4sVtRkEfC
R3rZTNjVJGhjMDMaVQk/viewform
The reason I am asking this is that Stony Brook University is building a
new residence hall today and we're curious to see if we really need to
place
phones in all the rooms.
Thank you,
*Henry Joseph <mailto:henry.joseph@stonybrook.edu> | Stony Brook
University*
Assistant Director | U.I.S.- Campus Residences
Division of Information Technology
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