[41020] in Resnet-Forum
Re: Phones in the residence halls
daemon@ATHENA.MIT.EDU (Cook, Travis)
Wed Feb 10 14:27:44 2016
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Date: Wed, 10 Feb 2016 19:27:28 +0000
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From: "Cook, Travis" <t.cook@tcu.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <CAK8tN4kpoxm0T=V=fSem_=ahSkQLyFwDOh+unPBfSWcU3aBmrQ@mail.gmail.com>
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Just curious for those that are relying solely on student BYOD's.
How are you ensuring that you have adequate cellular coverage?
Thank You
Travis Cook
Deputy Chief Technology Officer
Texas Christian University
Sent from my iPhone. Please excuse any typos.
On Feb 10, 2016, at 1:12 PM, Laura Rickard <lrickard@COLGATE.EDU<mailto:lri=
ckard@colgate.edu>> wrote:
***** WARNING: THE FOLLOWING EMAIL IS SUSPECTED TO BE A PHISHING EMAIL. **=
***
We had a VoIP implementation starting in 2007, so I am not sure of how IT a=
nd Residential Life worked through the details of phasing out the old land =
lines in dorm rooms, but we stopped issuing phones in student rooms shortly=
thereafter.
We only issue VoIP phones to employees, student resident assistants, or oth=
er students who need or request them in the residence halls. This is simila=
r to what Frank had stated - any student requests are usually prompted by p=
arents, and the rest are happily using their cell phones.
We have also found that the old analog lines are more expensive to maintain=
. The "blue" emergency phones are still analog, however, and the occasional=
fax machine.
- Laura
Laura Rickard
Technical Support Coordinator
355K Case Library and Geyer Center for Information Technology
Colgate University
13 Oak Drive, Hamilton NY 13346
Phone: 315-228-6019
Information Technology Services<http://www.colgate.edu/its>
Getting Help<http://www.colgate.edu/offices-and-services/information-techno=
logy/getting-help> | ITS Blog<http://blogs.colgate.edu/its> | Operations an=
d Infrastructure<http://www.colgate.edu/offices-and-services/information-te=
chnology/about-its/who%27s-who-in-its><http://www.colgate.edu/offices-and-s=
ervices/information-technology/about-its/who%27s-who-in-its>
Weekly Office Hours 1:30 - 2:30pm
329 Ho Science Center on Wednesdays
225 McGregory Hall on Thursdays
On Wed, Feb 10, 2016 at 1:50 PM, Kimberly Doss-Cortes <kim.doss@menlo.edu<m=
ailto:kim.doss@menlo.edu>> wrote:
Cell phones are precisely why we provide no phone lines in student rooms. W=
e
do have on-campus staff/faculty housing. We provide VoIP phones in those
residences that are just like the ones we provide in our offices. I have
never had a student complaint. Since I=92m the one who configures, deploys =
and
supports the VoIP system on campus, I=92m sure I would have heard if the
students were upset about this.
Kim Doss
Help Desk Supervisor
(650) 543-3840<tel:%28650%29%20543-3840>
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSER=
V.ND.EDU>] On Behalf Of Henry
Joseph
Sent: Tuesday, February 09, 2016 7:47 PM
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: Re: Phones in the residence halls
I fixed that permission error. Thank you for the detailed reply Frank.
That is great information and that was 3 years ago so I would think even
more students have cell phones these days and wouldn't miss the wired phone=
s
in the rooms.
Thank you,
*Henry Joseph <mailto:henry.joseph@stonybrook.edu<mailto:henry.joseph@stony=
brook.edu>> | Stony Brook University*
Assistant Director | U.I.S.- Campus Residences
Division of Information Technology
On Tue, Feb 9, 2016 at 10:22 PM, Frank Sweetser <fs@wpi.edu<mailto:fs@wpi.e=
du>> wrote:
I'm getting a permission denied error from that survey, but I'm happy to
share here in email =3D)
We re-evaluated our residential phone situation three years ago, as a resul=
t
of planning a high density wireless refresh. Our telecom guys looked at
utilization stats, and found them to be only a few percent - and almost all
of that was our residential advisers who are required to have a phone as
part of their job. In the end, we decided that students would rather have
WiFi than dial tone, and re-purposed the phone lines as in-room APs.
In the end, it's worked out quite well. We haven't received a single
complaint about lack of POTS lines, and people are a lot happier with the
wireless. We have since put up a new "higher end" dorm (apartment style
housing) with no analog lines at all. (Anecdotally, for many years now
we've had a lot more people asking why that last ethernet port doesn't work=
,
than we've had people asking what their phone number is.)
There were a few key points that helped it go smoothly for us:
- We gave Residential Services plenty of heads up, so they'd be prepared t=
o
handle questions from parents.
- We already had a strong IP phone deployment in place.
- Residential Advisers who had to have land line phones were issued basic
model IP phones. We did this because a good portion of the students that
did have land lines only did so because they were forced to by their
parents.
- We were prepared to offer students IP phones at a nominal rental fee, bu=
t
we've had zero requests. They're all happy to just stick with their cell
phones.
- No buildings were split configuration - once we started in on a building=
,
we ensured that all in-room analog lines were taken out of service.
- Out of service jacks were removed or stuffed into the electrical box, an=
d
replaced with a blank plate. We wanted to make sure we didn't leave behind
any jack locations that no longer had service available.
- We made sure that there were wall mounted phones available on every
residential floor (either POTS or IP depending on what was easier) to
account for the few students without cell phones, and for emergency calls.
Obviously the final decision will depend on other factors, like the usage
patterns of your own student population and quality of cell services, but
given cell phone population and the cost of copper I'd highly recommend
seriously looking at ditching the analog lines.
Frank Sweetser fs at wpi.edu<http://wpi.edu> | For every problem, there=
is a solution
that
Manager of Network Operations | is simple, elegant, and wrong.
Worcester Polytechnic Institute | - HL Mencken
On 2/9/2016 9:52 PM, Henry Joseph wrote:
Hello RESNET,
I am reaching out to you all today not for technical assistance, but just
information on what progress has been made with traditional phone service i=
n
your residence halls. Does your University still provide phone service and
would you add it to new buildings going forward? Please take a few seconds
and reply using the survey link below. I can share the final list with
anyone
who might benefit from this information.
Phones in the residence halls survey(3 questions)
https://docs.google.com/a/stonybrook.edu/forms/d/1_cLK7ILpP2_NRMs4sVtRkEfCR=
3rZTNjVJGhjMDMaVQk/viewform
The reason I am asking this is that Stony Brook University is building a
new residence hall today and we're curious to see if we really need to plac=
e
phones in all the rooms.
Thank you,
*Henry Joseph <mailto:henry.joseph@stonybrook.edu<mailto:henry.joseph@stony=
brook.edu>> | Stony Brook University*
Assistant Director | U.I.S.- Campus Residences
Division of Information Technology
___________________________________________________ You are subscribed to
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<div>Just curious for those that are relying solely on student BYOD's.</div=
>
<div id=3D"AppleMailSignature">How are you ensuring that you have adequate =
cellular coverage?<br>
<br>
Thank You
<div>Travis Cook</div>
<div>Deputy Chief Technology Officer</div>
<div>Texas Christian University</div>
<div><br>
</div>
<div>Sent from my iPhone. Please excuse any typos. </div>
</div>
<div><br>
On Feb 10, 2016, at 1:12 PM, Laura Rickard <<a href=3D"mailto:lrickard@c=
olgate.edu">lrickard@COLGATE.EDU</a>> wrote:<br>
<br>
</div>
<blockquote type=3D"cite">
<div>
<p><strong><span style=3D"text-decoration: underline;">***** WARNING:  =
;THE FOLLOWING EMAIL IS SUSPECTED TO BE A PHISHING EMAIL. *****<br>
<br>
<br>
<br>
</span></strong></p>
<p></p>
<div dir=3D"ltr">
<div>We had a VoIP implementation starting in 2007, so I am not sure of how=
IT and Residential Life worked through the details of phasing out the old =
land lines in dorm rooms, but we stopped issuing phones in student rooms sh=
ortly thereafter.<br>
<br>
We only issue VoIP phones to employees, student resident assistants, or oth=
er students who need or request them in the residence halls. This is simila=
r to what Frank had stated - any student requests are usually prompted by p=
arents, and the rest are happily
using their cell phones.<br>
<br>
We have also found that the old analog lines are more expensive to maintain=
. The "blue" emergency phones are still analog, however, and the =
occasional fax machine.<br>
<br>
</div>
- Laura<br>
</div>
<div class=3D"gmail_extra"><br clear=3D"all">
<div>
<div class=3D"gmail_signature">
<div dir=3D"ltr"><span>
<div>
<div dir=3D"ltr"><span>
<div>
<div dir=3D"ltr">
<div>
<div dir=3D"ltr">
<div>
<div dir=3D"ltr">
<div>
<div>
<div><span style=3D"font-size:13.5pt;font-family:Arial;color:rgb(153,0,0)">=
<br>
<br>
Laura Rickard</span><span style=3D"font-size:10pt;font-family:Arial"></span=
><br>
<span style=3D"font-size:8pt;font-family:Arial;color:black">Technical Suppo=
rt Coordinator</span><span style=3D"font-size:10pt;font-family:Times"></spa=
n><br>
<span style=3D"font-size:8pt;font-family:Arial;color:black">355K Case Libra=
ry and Geyer Center for Information Technology</span><span style=3D"font-si=
ze:10pt;font-family:Times"></span><br>
<span style=3D"font-size:9pt;font-family:Arial;color:rgb(153,0,0)">Colgate =
University</span><span style=3D"font-size:9pt;font-family:Arial"></span><br=
>
<span style=3D"font-size:8pt;font-family:Arial;color:black">13 Oak Drive, H=
amilton NY 13346</span><span style=3D"font-size:8pt;font-family:Arial"></sp=
an><span style=3D"font-size:8pt;font-family:Arial;color:black"></span><br>
<span style=3D"font-size:8pt;font-family:Arial"><span style=3D"color:rgb(0,=
0,0)"><span style=3D"font-size:8.0pt;font-family:Arial;color:#3366ff"><span=
style=3D"color:#3366ff"><span style=3D"color:rgb(0,0,0)">Phone:
</span>315-228-6019</span><br>
<br>
</span></span><span style=3D"color:rgb(204,204,204)"></span></span></div>
<div><span style=3D"font-size:9.0pt;font-family:Arial;color:#3366ff"><a hre=
f=3D"http://www.colgate.edu/its" target=3D"_blank"><span style=3D"color:#33=
66ff">Information Technology Services</span></a></span><span style=3D"font-=
size:9.0pt;font-family:Times;color:#3366ff"></span><br>
<span style=3D"font-size:9.0pt;font-family:Arial;color:#3366ff"><a href=3D"=
http://www.colgate.edu/offices-and-services/information-technology/getting-=
help" target=3D"_blank"><span style=3D"color:#3366ff">Getting Help</span></=
a></span><span style=3D"font-size:9.0pt;font-family:Arial"> |
<span style=3D"color:#3366ff"><a href=3D"http://blogs.colgate.edu/its" targ=
et=3D"_blank"><span style=3D"color:#3366ff">ITS Blog</span></a></span> |&nb=
sp;<span style=3D"color:#3366ff"><a href=3D"http://www.colgate.edu/offices-=
and-services/information-technology/about-its/who%27s-who-in-its" target=3D=
"_blank"><span style=3D"color:#3366ff">Operations
and Infrastructure</span></a></span></span><span style=3D"font-size:9.0pt;=
font-family:Times"></span><span style=3D"font-size:9pt;font-family:Arial"><=
span style=3D"color:rgb(84,141,212)"><a href=3D"http://www.colgate.edu/offi=
ces-and-services/information-technology/about-its/who%27s-who-in-its" targe=
t=3D"_blank"><span style=3D"color:rgb(84,141,212)"></span></a></span></span=
><span style=3D"font-size:9pt;font-family:Times"></span><span style=3D"font=
-size:9pt;font-family:Arial"></span><br>
</div>
<div><br>
<span style=3D"font-size:9pt;font-family:Arial">Weekly Office Hours 1:=
30 - 2:30pm</span><span style=3D"font-size:9pt;font-family:Times"></span><b=
r>
<b><span style=3D"font-size:8pt;font-family:Arial">329 Ho Science Center</s=
pan></b><span style=3D"font-size:8pt;font-family:Arial"> on Wednesdays=
</span><br>
<span style=3D"font-size:8pt;font-family:Arial"><b>225 McGregory Hall</b>&n=
bsp;on Thursdays</span></div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</span></div>
</div>
</span></div>
</div>
</div>
<br>
<div class=3D"gmail_quote">On Wed, Feb 10, 2016 at 1:50 PM, Kimberly Doss-C=
ortes <span dir=3D"ltr">
<<a href=3D"mailto:kim.doss@menlo.edu" target=3D"_blank">kim.doss@menlo.=
edu</a>></span> wrote:<br>
<blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1p=
x #ccc solid;padding-left:1ex">
Cell phones are precisely why we provide no phone lines in student rooms. W=
e<br>
do have on-campus staff/faculty housing. We provide VoIP phones in those<br=
>
residences that are just like the ones we provide in our offices. I have<br=
>
never had a student complaint. Since I=92m the one who configures, deploys =
and<br>
supports the VoIP system on campus, I=92m sure I would have heard if the<br=
>
students were upset about this.<br>
<br>
Kim Doss<br>
Help Desk Supervisor<br>
<a href=3D"tel:%28650%29%20543-3840" value=3D"+16505433840">(650) 543-3=
840</a><br>
<br>
<br>
From: Resnet Forum [mailto:<a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">RESN=
ET-L@LISTSERV.ND.EDU</a>] On Behalf Of Henry<br>
Joseph<br>
Sent: Tuesday, February 09, 2016 7:47 PM<br>
To: <a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND.EDU</a=
><br>
Subject: Re: Phones in the residence halls<br>
<div class=3D"HOEnZb">
<div class=3D"h5"><br>
I fixed that permission error. Thank you for the detailed reply Frank=
.<br>
That is great information and that was 3 years ago so I would think even<br=
>
more students have cell phones these days and wouldn't miss the wired phone=
s<br>
in the rooms.<br>
<br>
Thank you,<br>
*Henry Joseph <mailto:<a href=3D"mailto:henry.joseph@stonybrook.edu">hen=
ry.joseph@stonybrook.edu</a>> | Stony Brook University*<br>
Assistant Director | U.I.S.- Campus Residences<br>
Division of Information Technology<br>
<br>
On Tue, Feb 9, 2016 at 10:22 PM, Frank Sweetser <<a href=3D"mailto:fs@wp=
i.edu">fs@wpi.edu</a>> wrote:<br>
I'm getting a permission denied error from that survey, but I'm happy to<br=
>
share here in email =3D)<br>
<br>
We re-evaluated our residential phone situation three years ago, as a resul=
t<br>
of planning a high density wireless refresh. Our telecom guys looked =
at<br>
utilization stats, and found them to be only a few percent - and almost all=
<br>
of that was our residential advisers who are required to have a phone as<br=
>
part of their job. In the end, we decided that students would rather =
have<br>
WiFi than dial tone, and re-purposed the phone lines as in-room APs.<br>
<br>
In the end, it's worked out quite well. We haven't received a single<=
br>
complaint about lack of POTS lines, and people are a lot happier with the<b=
r>
wireless. We have since put up a new "higher end" dorm (apa=
rtment style<br>
housing) with no analog lines at all. (Anecdotally, for many years no=
w<br>
we've had a lot more people asking why that last ethernet port doesn't work=
,<br>
than we've had people asking what their phone number is.)<br>
<br>
There were a few key points that helped it go smoothly for us:<br>
<br>
- We gave Residential Services plenty of heads up, so they'd be prepa=
red to<br>
handle questions from parents.<br>
<br>
- We already had a strong IP phone deployment in place.<br>
<br>
- Residential Advisers who had to have land line phones were issued b=
asic<br>
model IP phones. We did this because a good portion of the students t=
hat<br>
did have land lines only did so because they were forced to by their<br>
parents.<br>
<br>
- We were prepared to offer students IP phones at a nominal rental fe=
e, but<br>
we've had zero requests. They're all happy to just stick with their c=
ell<br>
phones.<br>
<br>
- No buildings were split configuration - once we started in on a bui=
lding,<br>
we ensured that all in-room analog lines were taken out of service.<br>
<br>
- Out of service jacks were removed or stuffed into the electrical bo=
x, and<br>
replaced with a blank plate. We wanted to make sure we didn't leave b=
ehind<br>
any jack locations that no longer had service available.<br>
<br>
- We made sure that there were wall mounted phones available on every=
<br>
residential floor (either POTS or IP depending on what was easier) to<br>
account for the few students without cell phones, and for emergency calls.<=
br>
<br>
Obviously the final decision will depend on other factors, like the usage<b=
r>
patterns of your own student population and quality of cell services, but<b=
r>
given cell phone population and the cost of copper I'd highly recommend<br>
seriously looking at ditching the analog lines.<br>
<br>
Frank Sweetser fs at <a href=3D"http://wpi.edu" rel=3D"noreferrer" target=
=3D"_blank">wpi.edu</a> | For every problem, there is a =
solution<br>
that<br>
Manager of Network Operations | is simple, elegant, and w=
rong.<br>
Worcester Polytechnic Institute | -=
HL Mencken<br>
<br>
On 2/9/2016 9:52 PM, Henry Joseph wrote:<br>
Hello RESNET,<br>
<br>
I am reaching out to you all today not for technical assistance, but just<b=
r>
information on what progress has been made with traditional phone service i=
n<br>
your residence halls. Does your University still provide phone servic=
e and<br>
would you add it to new buildings going forward? Please take a few se=
conds<br>
and reply using the survey link below. I can share the final list wit=
h<br>
anyone<br>
who might benefit from this information.<br>
<br>
Phones in the residence halls survey(3 questions)<br>
<a href=3D"https://docs.google.com/a/stonybrook.edu/forms/d/1_cLK7ILpP2_NRM=
s4sVtRkEfCR3rZTNjVJGhjMDMaVQk/viewform" rel=3D"noreferrer" target=3D"_blank=
">https://docs.google.com/a/stonybrook.edu/forms/d/1_cLK7ILpP2_NRMs4sVtRkEf=
CR3rZTNjVJGhjMDMaVQk/viewform</a><br>
<br>
The reason I am asking this is that Stony Brook University is building a<br=
>
new residence hall today and we're curious to see if we really need to plac=
e<br>
phones in all the rooms.<br>
<br>
Thank you,<br>
*Henry Joseph <mailto:<a href=3D"mailto:henry.joseph@stonybrook.edu">hen=
ry.joseph@stonybrook.edu</a>> | Stony Brook University*<br>
Assistant Director | U.I.S.- Campus Residences<br>
Division of Information Technology<br>
<br>
___________________________________________________ You are subscribed to<b=
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