[41013] in Resnet-Forum
Re: Phones in the residence halls
daemon@ATHENA.MIT.EDU (Henry Joseph)
Tue Feb 9 22:47:26 2016
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Date: Tue, 9 Feb 2016 22:46:34 -0500
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Henry Joseph <henry.joseph@stonybrook.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <56BAAD07.3050707@wpi.edu>
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I fixed that permission error. Thank you for the detailed reply Frank.
That is great information and that was 3 years ago so I would think even
more students have cell phones these days and wouldn't miss the wired
phones in the rooms.
Thank you,
*Henry Joseph <mailto:henry.joseph@stonybrook.edu> | Stony Brook University*
Assistant Director | U.I.S.- Campus Residences
Division of Information Technology
On Tue, Feb 9, 2016 at 10:22 PM, Frank Sweetser <fs@wpi.edu> wrote:
> I'm getting a permission denied error from that survey, but I'm happy to
> share here in email =)
>
> We re-evaluated our residential phone situation three years ago, as a
> result of planning a high density wireless refresh. Our telecom guys
> looked at utilization stats, and found them to be only a few percent - and
> almost all of that was our residential advisers who are required to have a
> phone as part of their job. In the end, we decided that students would
> rather have WiFi than dial tone, and re-purposed the phone lines as in-room
> APs.
>
> In the end, it's worked out quite well. We haven't received a single
> complaint about lack of POTS lines, and people are a lot happier with the
> wireless. We have since put up a new "higher end" dorm (apartment style
> housing) with no analog lines at all. (Anecdotally, for many years now
> we've had a lot more people asking why that last ethernet port doesn't
> work, than we've had people asking what their phone number is.)
>
> There were a few key points that helped it go smoothly for us:
>
> - We gave Residential Services plenty of heads up, so they'd be prepared
> to handle questions from parents.
>
> - We already had a strong IP phone deployment in place.
>
> - Residential Advisers who had to have land line phones were issued basic
> model IP phones. We did this because a good portion of the students that
> did have land lines only did so because they were forced to by their
> parents.
>
> - We were prepared to offer students IP phones at a nominal rental fee,
> but we've had zero requests. They're all happy to just stick with their
> cell phones.
>
> - No buildings were split configuration - once we started in on a
> building, we ensured that all in-room analog lines were taken out of
> service.
>
> - Out of service jacks were removed or stuffed into the electrical box,
> and replaced with a blank plate. We wanted to make sure we didn't leave
> behind any jack locations that no longer had service available.
>
> - We made sure that there were wall mounted phones available on every
> residential floor (either POTS or IP depending on what was easier) to
> account for the few students without cell phones, and for emergency calls.
>
> Obviously the final decision will depend on other factors, like the usage
> patterns of your own student population and quality of cell services, but
> given cell phone population and the cost of copper I'd highly recommend
> seriously looking at ditching the analog lines.
>
> Frank Sweetser fs at wpi.edu | For every problem, there is a solution
> that
> Manager of Network Operations | is simple, elegant, and wrong.
> Worcester Polytechnic Institute | - HL Mencken
>
> On 2/9/2016 9:52 PM, Henry Joseph wrote:
>
>> Hello RESNET,
>>
>> I am reaching out to you all today not for technical assistance, but just
>> information on what progress has been made with traditional phone service
>> in
>> your residence halls. Does your University still provide phone service
>> and
>> would you add it to new buildings going forward? Please take a few
>> seconds
>> and reply using the survey link below. I can share the final list with
>> anyone
>> who might benefit from this information.
>>
>> Phones in the residence halls survey(3 questions)
>>
>> https://docs.google.com/a/stonybrook.edu/forms/d/1_cLK7ILpP2_NRMs4sVtRkEfCR3rZTNjVJGhjMDMaVQk/viewform
>>
>> The reason I am asking this is that Stony Brook University is building a
>> new residence hall today and we're curious to see if we really need to
>> place
>> phones in all the rooms.
>>
>> Thank you,
>> *Henry Joseph <mailto:henry.joseph@stonybrook.edu> | Stony Brook
>> University*
>> Assistant Director | U.I.S.- Campus Residences
>> Division of Information Technology
>>
>> ___________________________________________________ You are subscribed to
>> the
>> ResNet-L mailing list.
>>
>> To subscribe, unsubscribe or search the archives, go to
>> http://LISTSERV.ND.EDU/archives/resnet-l.html
>> ___________________________________________________
>>
>>
> ___________________________________________________
> You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives,
> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
___________________________________________________
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<div dir=3D"ltr">I fixed that permission error.=C2=A0 Thank you for the det=
ailed reply Frank.=C2=A0 That is great information and that was 3 years ago=
so I would think even more students have cell phones these days and wouldn=
't miss the wired phones in the rooms.<div class=3D"gmail_extra"><div><=
div class=3D"gmail_signature"><div dir=3D"ltr"><div dir=3D"ltr"><div><font =
face=3D"arial, helvetica, sans-serif" size=3D"2"><br></font></div><span cla=
ss=3D"">Thank you,<br></span>*Henry Joseph <mailto:<a href=3D"mailto:hen=
ry.joseph@stonybrook.edu" target=3D"_blank">henry.joseph@stonybrook.edu</a>=
> | Stony Brook University*<span class=3D""><br>Assistant Director | U.I=
.S.- Campus Residences<br>Division of Information Technology</span><br><br>=
</div></div></div></div>
<br><div class=3D"gmail_quote">On Tue, Feb 9, 2016 at 10:22 PM, Frank Sweet=
ser <span dir=3D"ltr"><<a href=3D"mailto:fs@wpi.edu" target=3D"_blank">f=
s@wpi.edu</a>></span> wrote:<br><blockquote class=3D"gmail_quote" style=
=3D"margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(20=
4,204,204);border-left-style:solid;padding-left:1ex">I'm getting a perm=
ission denied error from that survey, but I'm happy to share here in em=
ail =3D)<br>
<br>
We re-evaluated our residential phone situation three years ago, as a resul=
t of planning a high density wireless refresh.=C2=A0 Our telecom guys looke=
d at utilization stats, and found them to be only a few percent - and almos=
t all of that was our residential advisers who are required to have a phone=
as part of their job.=C2=A0 In the end, we decided that students would rat=
her have WiFi than dial tone, and re-purposed the phone lines as in-room AP=
s.<br>
<br>
In the end, it's worked out quite well.=C2=A0 We haven't received a=
single complaint about lack of POTS lines, and people are a lot happier wi=
th the wireless.=C2=A0 We have since put up a new "higher end" do=
rm (apartment style housing) with no analog lines at all.=C2=A0 (Anecdotall=
y, for many years now we've had a lot more people asking why that last =
ethernet port doesn't work, than we've had people asking what their=
phone number is.)<br>
<br>
There were a few key points that helped it go smoothly for us:<br>
<br>
=C2=A0- We gave Residential Services plenty of heads up, so they'd be p=
repared to handle questions from parents.<br>
<br>
=C2=A0- We already had a strong IP phone deployment in place.<br>
<br>
=C2=A0- Residential Advisers who had to have land line phones were issued b=
asic model IP phones.=C2=A0 We did this because a good portion of the stude=
nts that did have land lines only did so because they were forced to by the=
ir parents.<br>
<br>
=C2=A0- We were prepared to offer students IP phones at a nominal rental fe=
e, but we've had zero requests.=C2=A0 They're all happy to just sti=
ck with their cell phones.<br>
<br>
=C2=A0- No buildings were split configuration - once we started in on a bui=
lding, we ensured that all in-room analog lines were taken out of service.<=
br>
<br>
=C2=A0- Out of service jacks were removed or stuffed into the electrical bo=
x, and replaced with a blank plate.=C2=A0 We wanted to make sure we didn=
9;t leave behind any jack locations that no longer had service available.<b=
r>
<br>
=C2=A0- We made sure that there were wall mounted phones available on every=
residential floor (either POTS or IP depending on what was easier) to acco=
unt for the few students without cell phones, and for emergency calls.<br>
<br>
Obviously the final decision will depend on other factors, like the usage p=
atterns of your own student population and quality of cell services, but gi=
ven cell phone population and the cost of copper I'd highly recommend s=
eriously looking at ditching the analog lines.<br>
<br>
Frank Sweetser fs at <a href=3D"http://wpi.edu" rel=3D"noreferrer" target=
=3D"_blank">wpi.edu</a>=C2=A0 =C2=A0 |=C2=A0 For every problem, there is a =
solution that<br>
Manager of Network Operations=C2=A0 =C2=A0|=C2=A0 is simple, elegant, and w=
rong.<br>
Worcester Polytechnic Institute |=C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0-=
HL Mencken<span class=3D""><br>
<br>
On 2/9/2016 9:52 PM, Henry Joseph wrote:<br>
</span><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;=
border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:=
solid;padding-left:1ex"><span class=3D"">
Hello RESNET,<br>
<br>
I am reaching out to you all today not for technical assistance, but just<b=
r>
information on what progress has been made with traditional phone service i=
n<br>
your residence halls.=C2=A0 Does your University still provide phone servic=
e and<br>
would you add it to new buildings going forward?=C2=A0 Please take a few se=
conds<br>
and reply using the survey link below.=C2=A0 I can share the final list wit=
h anyone<br>
who might benefit from this information.<br>
<br>
Phones in the residence halls survey(3 questions)<br>
<a href=3D"https://docs.google.com/a/stonybrook.edu/forms/d/1_cLK7ILpP2_NRM=
s4sVtRkEfCR3rZTNjVJGhjMDMaVQk/viewform" rel=3D"noreferrer" target=3D"_blank=
">https://docs.google.com/a/stonybrook.edu/forms/d/1_cLK7ILpP2_NRMs4sVtRkEf=
CR3rZTNjVJGhjMDMaVQk/viewform</a><br>
<br>
The reason I am asking this is that Stony Brook University is building a<br=
>
new residence hall today and we're curious to see if we really need to =
place<br>
phones in all the rooms.<br>
<br>
Thank you,<br></span>
*Henry Joseph <mailto:<a href=3D"mailto:henry.joseph@stonybrook.edu" tar=
get=3D"_blank">henry.joseph@stonybrook.edu</a>> | Stony Brook University=
*<span class=3D""><br>
Assistant Director | U.I.S.- Campus Residences<br>
Division of Information Technology<br>
<br></span>
___________________________________________________ You are subscribed to t=
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___________________________________________________<br>
<br>
</blockquote>
<br>
___________________________________________________<br>
You are subscribed to the ResNet-L mailing list.<br>
<br>
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<br>
___________________________________________________<br>
</blockquote></div><br></div></div>
___________________________________________________
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<p>
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