[40998] in Resnet-Forum
Password reset problems
daemon@ATHENA.MIT.EDU (Sandy Verhoef)
Fri Feb 5 10:15:16 2016
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Message-ID: <C9753E8B40870A488B0D4E8D50FAC15A0EDE027E@Messenger9.central.edu>
Date: Fri, 5 Feb 2016 15:14:09 +0000
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From: Sandy Verhoef <VERHOEFS@central.edu>
To: RESNET-L@LISTSERV.ND.EDU
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Help!
We use AD to authenticate our systems; and recently required all users to c=
hange their passwords. We also implemented a program from PortalGuard for =
self service password changes. This seemingly simple process is causing the=
Help Desk nightmares! Users have to remember to change passwords on all de=
vices using our wifi and on mobile apps like email that sync with our serve=
rs. Following is the problem:
Out of the clear blue, several days or even weeks after a seemingly success=
ful password change, users are getting locked out of their accounts, the AD=
Lockout and Bad Passwords tool we are using indicate bad passwords. My que=
stion for you: Do you know of a tool that works with AD that will tell us t=
he ip# or device that is showing a bad password?
We are spending way to much effort in trying to track down what is causing =
this! Thank you so much in advance of your help.
Sandra Verhoef
Central College
IT Services
Director of Computer Support Services
641.628.7692
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<p class=3D"MsoNormal">Help!<br>
We use AD to authenticate our systems; and recently required all users to c=
hange their passwords. We also implemented a program from PortalGuard=
for self service password changes. This seemingly simple process is causin=
g the Help Desk nightmares! Users have
to remember to change passwords on all devices using our wifi and on mobil=
e apps like email that sync with our servers. Following is the problem:<o:p=
></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">Out of the clear blue, several days or even weeks af=
ter a seemingly successful password change, users are getting locked out of=
their accounts, the AD Lockout and Bad Passwords tool we are using indicat=
e bad passwords. My question for you:
Do you know of a tool that works with AD that will tell us the ip# or devi=
ce that is showing a bad password?
<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">We are spending way to much effort in trying to trac=
k down what is causing this! Thank you so much in advance of your help.<o:p=
></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal"><b><i><span style=3D"font-family:"Copperplate G=
othic Light",sans-serif;color:#17365D">Sandra Verhoef<o:p></o:p></span=
></i></b></p>
<p class=3D"MsoNormal"><b><i><span style=3D"font-family:"Copperplate G=
othic Light",sans-serif;color:#17365D">Central College<o:p></o:p></spa=
n></i></b></p>
<p class=3D"MsoNormal"><b><i><span style=3D"font-family:"Copperplate G=
othic Light",sans-serif;color:#17365D">IT Services<o:p></o:p></span></=
i></b></p>
<p class=3D"MsoNormal"><b><i><span style=3D"font-family:"Copperplate G=
othic Light",sans-serif;color:#17365D">Director of Computer Support Se=
rvices<o:p></o:p></span></i></b></p>
<p class=3D"MsoNormal"><b><i><span style=3D"font-family:"Copperplate G=
othic Light",sans-serif;color:#17365D">641.628.7692</span></i></b><o:p=
></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
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