[37829] in Resnet-Forum
Re: Helpdesk for students
daemon@ATHENA.MIT.EDU (Cesar Nau [Staff])
Fri Dec 21 11:19:36 2012
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Date: Fri, 21 Dec 2012 11:18:57 -0500
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: "Cesar Nau [Staff]" <nau@fordham.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <50D48ACC.9040700@ucsc.edu>
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Full Time staff with the appropriate certifications.
Our students are not allowed to open any devices.
Cesar A. Nau
Assistant Director
Fordham University | IT Customer Care
718.817.4598
On Fri, Dec 21, 2012 at 11:14 AM, Carla Rounds <cjrounds@ucsc.edu> wrote:
> Are your student employees Certified Techs to do hardware repair on
> warranty items or is it full time staff that do this work?
>
>
> On 12/21/2012 8:09 AM, Cesar Nau [Staff] wrote:
>
> We assist our customers network connections, mobile device setups, e-mail
> configuration, malware removal, OS re-installs (as long as they provide t=
he
> media), access to the University portal, software installation, and
> hardware repair for Dell, HP, and Apple computers that are still under
> warranty. We do not perform data backups but do assist the customer in
> doing so themselves.
>
>
> Cesar A. Nau
> Assistant Director
> Fordham University | IT Customer Care
> 718.817.4598
>
>
> On Fri, Dec 21, 2012 at 9:41 AM, Lyons, Andrew H <alyons@albany.edu>wrote=
:
>
>> We assist with network connections, e-mail connections, instruction and
>> browser issues with University services like the portal and LMS, and oth=
er
>> relatively basic or advising things.
>>
>>
>>
>> We have instructional workshops for malware or OS reinstall where our
>> student techs teach and the students actually do.
>>
>>
>>
>> We don=92t do any hardware support for personal equipment beyond general
>> advice.
>>
>>
>>
>> Andrew Lyons, IT Support Specialist
>>
>> ITS Client Support Services
>>
>> University at Albany
>>
>>
>>
>> *From:* Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] *On Behalf Of *Cl=
audia
>> Servadio-Coyne
>> *Sent:* Thursday, December 20, 2012 4:19 PM
>> *To:* RESNET-L@LISTSERV.ND.EDU
>>
>> *Subject:* [RESNET-L] Helpdesk for students
>>
>>
>>
>> I'd like to know what kind of ITS related services other Colleges
>> provide at their helpdesk for students?
>>
>>
>> For example: We connect students to the network, backup data and
>> reinstall the OS (if they have their disks), remove viruses, stuff like
>> that but very little hardware.
>>
>> --
>> Claudia Servadio-Coyne
>> Student Technology Manager ITS
>> Colgate University
>> phone: (315) 228-7126
>>
>> ___________________________________________________ You are subscribed t=
o
>> the ResNet-L mailing list.
>>
>> To subscribe, unsubscribe or search the archives, go to
>> http://LISTSERV.ND.EDU/archives/resnet-l.html___________________________=
________________________
>> ___________________________________________________ You are
>> subscribed to the ResNet-L mailing list.
>>
>> To subscribe, unsubscribe or search the archives, go to
>> http://LISTSERV.ND.EDU/archives/resnet-l.html___________________________=
________________________
>>
>
> ___________________________________________________ You are subscribed t=
o
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html____________________________=
_______________________
>
>
>
> --
> Carla Rounds
>
> University of California, Santa Cruz
> Santa Cruz, California 95064
> cjrounds@ucsc.edu
> (831) 459-5757
>
> ___________________________________________________ You are subscribed t=
o
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html____________________________=
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Full Time staff with the appropriate certifications.<div><br></div><div>Our=
students are not allowed to open any devices.</div><div class=3D"gmail_ext=
ra"><br clear=3D"all"><div><div><br></div>Cesar A. Nau<div>Assistant Direct=
or</div>
<div>Fordham University | IT Customer Care</div><div>718.817.4598</div></di=
v>
<br><br><div class=3D"gmail_quote">On Fri, Dec 21, 2012 at 11:14 AM, Carla =
Rounds <span dir=3D"ltr"><<a href=3D"mailto:cjrounds@ucsc.edu" target=3D=
"_blank">cjrounds@ucsc.edu</a>></span> wrote:<br><blockquote class=3D"gm=
ail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-le=
ft:1ex">
=20
=20
=20
<div text=3D"#000000" bgcolor=3D"#FFFFFF">
<div>Are your student employees Certified
Techs to do hardware repair on warranty items or is it full time
staff that do this work?<div><div class=3D"h5"><br>
<br>
On 12/21/2012 8:09 AM, Cesar Nau [Staff] wrote:<br>
</div></div></div><div><div class=3D"h5">
<blockquote type=3D"cite">We assist our customers network connections, =
mobile
device setups, e-mail configuration, malware removal, OS
re-installs (as long as they provide the media), access to the
University portal, software installation, and hardware repair for
Dell, HP, and Apple computers that are still under warranty. We do
not perform data backups but do assist the customer in doing so
themselves.
<div class=3D"gmail_extra">
<br clear=3D"all">
<div>
<div><br>
</div>
Cesar A. Nau
<div>Assistant Director</div>
<div>Fordham University | IT Customer Care</div>
<div>718.817.4598</div>
</div>
<br>
<br>
<div class=3D"gmail_quote">On Fri, Dec 21, 2012 at 9:41 AM, Lyons,
Andrew H <span dir=3D"ltr"><<a href=3D"mailto:alyons@albany.ed=
u" target=3D"_blank">alyons@albany.edu</a>></span>
wrote:<br>
<blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;bord=
er-left:1px #ccc solid;padding-left:1ex">
<div link=3D"blue" vlink=3D"purple" lang=3D"EN-US">
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font=
-family:"Georgia","serif";color:#1f497d">We
assist with network connections, e-mail connections,
instruction and browser issues with University
services like the portal and LMS, and other
relatively basic or advising things.</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font=
-family:"Georgia","serif";color:#1f497d">=A0</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font=
-family:"Georgia","serif";color:#1f497d">We
have instructional workshops for malware or OS
reinstall where our student techs teach and the
students actually do.</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font=
-family:"Georgia","serif";color:#1f497d">=A0</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font=
-family:"Georgia","serif";color:#1f497d">We
don=92t do any hardware support for personal equipment
beyond general advice.</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font=
-family:"Georgia","serif";color:#1f497d">=A0</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font=
-family:"Georgia","serif";color:#1f497d">Andrew
Lyons, IT Support Specialist</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font=
-family:"Georgia","serif";color:#1f497d">ITS
Client Support Services</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font=
-family:"Georgia","serif";color:#1f497d">University
at Albany</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font=
-family:"Georgia","serif";color:#1f497d">=A0</span></p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;f=
ont-family:"Tahoma","sans-serif"">From:</span></b><span=
style=3D"font-size:10.0pt;font-family:"Tahoma","sans-serif&=
quot;">
Resnet Forum [mailto:<a href=3D"mailto:RESNET-L@LISTSER=
V.ND.EDU" target=3D"_blank">RESNET-L@LISTSERV.ND.EDU</a>]
<b>On Behalf Of </b>Claudia Servadio-Coyne<br>
<b>Sent:</b> Thursday, December 20, 2012 4:19 PM<br>
<b>To:</b> <a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU" =
target=3D"_blank">RESNET-L@LISTSERV.ND.EDU</a></span></p>
<div><br>
<b>Subject:</b> [RESNET-L] Helpdesk for students</div>
<p class=3D"MsoNormal">=A0</p>
<p class=3D"MsoNormal">I'd like to know what kind of IT=
S
related=A0 services other Colleges provide at their
helpdesk for students?</p>
<div>
<div><br>
<br>
For example: We connect students to the network,
backup data and reinstall the OS (if they have their
disks), remove viruses, stuff like that but very
little hardware.<br clear=3D"all">
<br>
-- <br>
Claudia Servadio-Coyne<br>
Student Technology Manager ITS <br>
Colgate University<br>
phone: (315) 228-7126<br>
<br>
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http://LISTSERV.ND.EDU/archives/resnet-l.html</a>
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</div>
</div>
</div>
<div>
<div>
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</div>
</div>
</blockquote>
</div>
<br>
</div>
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</p>
</blockquote>
<br>
<br>
</div></div><span class=3D"HOEnZb"><font color=3D"#888888"><pre cols=3D=
"72">--=20
Carla Rounds
University of California, Santa Cruz
Santa Cruz, California 95064
<a href=3D"mailto:cjrounds@ucsc.edu" target=3D"_blank">cjrounds@ucsc.edu</a=
>
(831) 459-5757</pre>
</font></span></div><div class=3D"HOEnZb"><div class=3D"h5">
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</p></div></div></blockquote></div><br></div>
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