[37796] in Resnet-Forum
Re: Service Desk Hours of Operation
daemon@ATHENA.MIT.EDU (Knycos Ferguson)
Fri Dec 14 12:30:41 2012
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Message-ID: <3C47CB82A537BC4889BB7E498488FC8F018545B591A1@ex02mail01.ad.rit.edu>
Date: Fri, 14 Dec 2012 12:30:01 -0500
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Knycos Ferguson <kafrcc@rit.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <CAJiOijMJ20yZg_1-sf21U4bV=+EQSd23cWsxv+g-yuo4qVV_Kg@mail.gmail.com>
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Good Morning,
At RIT we have the following hours:
Academic Year:
* ITS Resnet Office
o M -F 9am-9pm
o S-U 12-5
* ITS Service Desk
o M-R 7:30am - 9pm
o Fri: 7:30-5pm
o S-U: 12-5pm
* ITS Service Desk Xpress
o M-F 10am-6pm
Summer:
* ITS Resnet Office
o M -F 9am-5pm
o S-U Closed
* ITS Service Desk
o M-F 7:30am - 5pm
o S-U: Closed
* ITS Service Desk Xpress
o Closed
Thanks,
Knycos Ferguson
Residential Computer Administrator & Tech Center Team Lead
Information & Technology Services, Resnet
Rochester Institute of Technology
Nathaniel Rochester Hall, Room 1032
585.475.5821 (voice)
585.475.6064 (fax)
kafrcc@rit.edu<mailto:kafrcc@rit.edu<mailto:kafrcc@rit.edu%3cmailto:kafrcc@=
rit.edu>>
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From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Cesar Nau
Sent: Thursday, December 13, 2012 2:02 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Service Desk Hours of Operation
Good afternoon,
I am looking to see what are the days and hours of operation for your Servi=
ce Desk.
We currently operate from Monday through Friday from 8am - 8pm, but want to=
see what other organizations are doing.
Any feedback would be greatly appreciated.
Thanks.
Cesar A. Nau
Assistant Director
Fordham University | IT Customer Care
718.817.4598
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--></style><!--[if gte mso 9]><xml>
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<o:shapelayout v:ext=3D"edit">
<o:idmap v:ext=3D"edit" data=3D"1" />
</o:shapelayout></xml><![endif]--></head><body lang=3DEN-US link=3Dblue vli=
nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span style=3D'f=
ont-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Good Morn=
ing,<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.=
0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></sp=
an></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D'>At RIT we have the following hours:<o:p>=
</o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-=
family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p=
class=3DMsoNormal><u><span style=3D'font-size:11.0pt;font-family:"Calibri"=
,"sans-serif";color:#1F497D'>Academic Year:<o:p></o:p></span></u></p><p cla=
ss=3DMsoListParagraph style=3D'text-indent:-.25in;mso-list:l1 level1 lfo1'>=
<![if !supportLists]><span style=3D'font-size:11.0pt;font-family:Symbol;col=
or:#1F497D'><span style=3D'mso-list:Ignore'>·<span style=3D'font:7.0=
pt "Times New Roman"'> </sp=
an></span></span><![endif]><i><span style=3D'font-size:11.0pt;font-family:"=
Calibri","sans-serif";color:#1F497D'>ITS Resnet Office<o:p></o:p></span></i=
></p><p class=3DMsoListParagraph style=3D'margin-left:1.0in;text-indent:-.2=
5in;mso-list:l1 level2 lfo1'><![if !supportLists]><span style=3D'font-size:=
11.0pt;font-family:"Courier New";color:#1F497D'><span style=3D'mso-list:Ign=
ore'>o<span style=3D'font:7.0pt "Times New Roman"'> </span></sp=
an></span><![endif]><span style=3D'font-size:11.0pt;font-family:"Calibri","=
sans-serif";color:#1F497D'>M –F 9am-9pm<o:p></o:p></span></p><p class=
=3DMsoListParagraph style=3D'margin-left:1.0in;text-indent:-.25in;mso-list:=
l1 level2 lfo1'><![if !supportLists]><span style=3D'font-size:11.0pt;font-f=
amily:"Courier New";color:#1F497D'><span style=3D'mso-list:Ignore'>o<span s=
tyle=3D'font:7.0pt "Times New Roman"'> </span></span></span><![=
endif]><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";c=
olor:#1F497D'>S-U 12-5<o:p></o:p></span></p><p class=3DMsoListParagraph sty=
le=3D'text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><spa=
n style=3D'font-size:11.0pt;font-family:Symbol;color:#1F497D'><span style=
=3D'mso-list:Ignore'>·<span style=3D'font:7.0pt "Times New Roman"'>&=
nbsp; </span></span></span><![end=
if]><i><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";c=
olor:#1F497D'>ITS Service Desk<o:p></o:p></span></i></p><p class=3DMsoListP=
aragraph style=3D'margin-left:1.0in;text-indent:-.25in;mso-list:l1 level2 l=
fo1'><![if !supportLists]><span style=3D'font-size:11.0pt;font-family:"Cour=
ier New";color:#1F497D'><span style=3D'mso-list:Ignore'>o<span style=3D'fon=
t:7.0pt "Times New Roman"'> </span></span></span><![endif]><spa=
n style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'>M-R 7:30am – 9pm<o:p></o:p></span></p><p class=3DMsoListParagraph =
style=3D'margin-left:1.0in;text-indent:-.25in;mso-list:l1 level2 lfo1'><![i=
f !supportLists]><span style=3D'font-size:11.0pt;font-family:"Courier New";=
color:#1F497D'><span style=3D'mso-list:Ignore'>o<span style=3D'font:7.0pt "=
Times New Roman"'> </span></span></span><![endif]><span style=
=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Fri:=
7:30-5pm<o:p></o:p></span></p><p class=3DMsoListParagraph style=3D'margin-=
left:1.0in;text-indent:-.25in;mso-list:l1 level2 lfo1'><![if !supportLists]=
><span style=3D'font-size:11.0pt;font-family:"Courier New";color:#1F497D'><=
span style=3D'mso-list:Ignore'>o<span style=3D'font:7.0pt "Times New Roman"=
'> </span></span></span><![endif]><span style=3D'font-size:11.0=
pt;font-family:"Calibri","sans-serif";color:#1F497D'>S-U: 12-5pm<o:p></o:p>=
</span></p><p class=3DMsoListParagraph style=3D'text-indent:-.25in;mso-list=
:l1 level1 lfo1'><![if !supportLists]><span style=3D'font-size:11.0pt;font-=
family:Symbol;color:#1F497D'><span style=3D'mso-list:Ignore'>·<span =
style=3D'font:7.0pt "Times New Roman"'> =
</span></span></span><![endif]><i><span style=3D'font-size:11.=
0pt;font-family:"Calibri","sans-serif";color:#1F497D'>ITS Service Desk Xpre=
ss<o:p></o:p></span></i></p><p class=3DMsoListParagraph style=3D'margin-lef=
t:1.0in;text-indent:-.25in;mso-list:l1 level2 lfo1'><![if !supportLists]><s=
pan style=3D'font-size:11.0pt;font-family:"Courier New";color:#1F497D'><spa=
n style=3D'mso-list:Ignore'>o<span style=3D'font:7.0pt "Times New Roman"'>&=
nbsp; </span></span></span><![endif]><span style=3D'font-size:11.0pt;=
font-family:"Calibri","sans-serif";color:#1F497D'>M-F 10am-6pm<o:p></o:p></=
span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"=
Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=
=3DMsoNormal><u><span style=3D'font-size:11.0pt;font-family:"Calibri","sans=
-serif";color:#1F497D'>Summer:<o:p></o:p></span></u></p><p class=3DMsoListP=
aragraph style=3D'text-indent:-.25in;mso-list:l2 level1 lfo3'><![if !suppor=
tLists]><span style=3D'font-size:11.0pt;font-family:Symbol;color:#1F497D'><=
span style=3D'mso-list:Ignore'>·<span style=3D'font:7.0pt "Times New=
Roman"'> </span></span></s=
pan><![endif]><i><span style=3D'font-size:11.0pt;font-family:"Calibri","san=
s-serif";color:#1F497D'>ITS Resnet Office<o:p></o:p></span></i></p><p class=
=3DMsoListParagraph style=3D'margin-left:1.0in;text-indent:-.25in;mso-list:=
l2 level2 lfo3'><![if !supportLists]><span style=3D'font-size:11.0pt;font-f=
amily:"Courier New";color:#1F497D'><span style=3D'mso-list:Ignore'>o<span s=
tyle=3D'font:7.0pt "Times New Roman"'> </span></span></span><![=
endif]><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";c=
olor:#1F497D'>M –F 9am-5pm<o:p></o:p></span></p><p class=3DMsoListPar=
agraph style=3D'margin-left:1.0in;text-indent:-.25in;mso-list:l2 level2 lfo=
3'><![if !supportLists]><span style=3D'font-size:11.0pt;font-family:"Courie=
r New";color:#1F497D'><span style=3D'mso-list:Ignore'>o<span style=3D'font:=
7.0pt "Times New Roman"'> </span></span></span><![endif]><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'=
>S-U Closed<o:p></o:p></span></p><p class=3DMsoListParagraph style=3D'text-=
indent:-.25in;mso-list:l2 level1 lfo3'><![if !supportLists]><span style=3D'=
font-size:11.0pt;font-family:Symbol;color:#1F497D'><span style=3D'mso-list:=
Ignore'>·<span style=3D'font:7.0pt "Times New Roman"'> &n=
bsp; </span></span></span><![endif]><i><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'=
>ITS Service Desk</span></i><span style=3D'font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=3DMsoList=
Paragraph style=3D'margin-left:1.0in;text-indent:-.25in;mso-list:l2 level2 =
lfo3'><![if !supportLists]><span style=3D'font-size:11.0pt;font-family:"Cou=
rier New";color:#1F497D'><span style=3D'mso-list:Ignore'>o<span style=3D'fo=
nt:7.0pt "Times New Roman"'> </span></span></span><![endif]><sp=
an style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F49=
7D'>M-F 7:30am – 5pm<o:p></o:p></span></p><p class=3DMsoListParagraph=
style=3D'margin-left:1.0in;text-indent:-.25in;mso-list:l2 level2 lfo3'><![=
if !supportLists]><span style=3D'font-size:11.0pt;font-family:"Courier New"=
;color:#1F497D'><span style=3D'mso-list:Ignore'>o<span style=3D'font:7.0pt =
"Times New Roman"'> </span></span></span><![endif]><span style=
=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>S-U:=
Closed<o:p></o:p></span></p><p class=3DMsoListParagraph style=3D'text-inde=
nt:-.25in;mso-list:l2 level1 lfo3'><![if !supportLists]><span style=3D'font=
-size:11.0pt;font-family:Symbol;color:#1F497D'><span style=3D'mso-list:Igno=
re'>·<span style=3D'font:7.0pt "Times New Roman"'> =
</span></span></span><![endif]><i><span styl=
e=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>ITS=
Service Desk Xpress<o:p></o:p></span></i></p><p class=3DMsoListParagraph s=
tyle=3D'margin-left:1.0in;text-indent:-.25in;mso-list:l2 level2 lfo3'><![if=
!supportLists]><span style=3D'font-size:11.0pt;font-family:"Courier New";c=
olor:#1F497D'><span style=3D'mso-list:Ignore'>o<span style=3D'font:7.0pt "T=
imes New Roman"'> </span></span></span><![endif]><span style=3D=
'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Closed<=
o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;f=
ont-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></=
p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri=
","sans-serif";color:#1F497D'>Thanks,<o:p></o:p></span></p><p class=3DMsoNo=
rmal><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";col=
or:#1F497D'><o:p> </o:p></span></p><p class=3DMsoNormal><span style=3D=
'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Knycos =
Ferguson<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size=
:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Residential Compu=
ter Administrator & Tech Center Team Lead<o:p></o:p></span></p><p class=
=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-se=
rif";color:#1F497D'>Information & Technology Services, Resnet<o:p></o:p=
></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-famil=
y:"Calibri","sans-serif";color:#1F497D'>Rochester Institute of Technology<o=
:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;fo=
nt-family:"Calibri","sans-serif";color:#1F497D'>Nathaniel Rochester Hall, R=
oom 1032<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size=
:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>585.475.5821 (voi=
ce)<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0=
pt;font-family:"Calibri","sans-serif";color:#1F497D'>585.475.6064 (fax)<o:p=
></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font=
-family:"Calibri","sans-serif";color:#1F497D'><a href=3D"mailto:kafrcc@rit.=
edu%3cmailto:kafrcc@rit.edu">kafrcc@rit.edu<mailto:kafrcc@rit.edu</a>>=
;<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt=
;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span>=
</p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calib=
ri","sans-serif";color:#1F497D'>CONFIDENTIALITY NOTE: The information=
transmitted, including attachments, is intended only for the person(s) or =
entity to which it is addressed and may contain confidential and/or privile=
ged material. Any review, retransmission, dissemination or other use =
of, or taking of any action in reliance upon this information by persons or=
entities other than the intended recipient is prohibited. If you rec=
eived this in error, please contact the sender and destroy any copies of th=
is information.<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'fo=
nt-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> =
;</o:p></span></p><p class=3DMsoNormal><b><span style=3D'font-size:10.0pt;f=
ont-family:"Tahoma","sans-serif"'>From:</span></b><span style=3D'font-size:=
10.0pt;font-family:"Tahoma","sans-serif"'> Resnet Forum [mailto:RESNET-L@LI=
STSERV.ND.EDU] <b>On Behalf Of </b>Cesar Nau<br><b>Sent:</b> Thursday, Dece=
mber 13, 2012 2:02 PM<br><b>To:</b> RESNET-L@LISTSERV.ND.EDU<br><b>Subject:=
</b> Service Desk Hours of Operation<o:p></o:p></span></p><p class=3DMsoNor=
mal><o:p> </o:p></p><p class=3DMsoNormal>Good afternoon,<o:p></o:p></p=
><div><p class=3DMsoNormal><o:p> </o:p></p></div><div><p class=3DMsoNo=
rmal>I am looking to see what are the days and hours of operation for your =
Service Desk. <o:p></o:p></p></div><div><p class=3DMsoNormal><o:p>&nbs=
p;</o:p></p></div><div><p class=3DMsoNormal>We currently operate from Monda=
y through Friday from 8am - 8pm, but want to see what other organizations a=
re doing. <o:p></o:p></p></div><div><p class=3DMsoNormal><o:p> </=
o:p></p></div><div><p class=3DMsoNormal>Any feedback would be greatly appre=
ciated.<o:p></o:p></p></div><div><p class=3DMsoNormal><o:p> </o:p></p>=
</div><div><p class=3DMsoNormal>Thanks.<br clear=3Dall><o:p></o:p></p><div>=
<div><p class=3DMsoNormal><o:p> </o:p></p></div><p class=3DMsoNormal>C=
esar A. Nau<o:p></o:p></p><div><p class=3DMsoNormal>Assistant Director<o:p>=
</o:p></p></div><div><p class=3DMsoNormal>Fordham University | IT Customer =
Care<o:p></o:p></p></div><div><p class=3DMsoNormal>718.817.4598<o:p></o:p><=
/p></div></div><p class=3DMsoNormal><o:p> </o:p></p></div><p class=3DM=
soNormal>___________________________________________________ You are subscr=
ibed to the ResNet-L mailing list. <o:p></o:p></p><p>To subscribe, unsubscr=
ibe or search the archives, go to <a href=3D"http://LISTSERV.ND.EDU/archive=
s/resnet-l.html" target=3D"_blank">http://LISTSERV.ND.EDU/archives/resnet-l=
.html</a> ___________________________________________________ <o:p></o:p></=
p></div></body></html>=
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