[37758] in Resnet-Forum
Re: What product is your organization using for Ticket Tracking?
daemon@ATHENA.MIT.EDU (Chuck Steel)
Thu Dec 13 13:55:19 2012
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Date: Thu, 13 Dec 2012 13:54:33 -0500
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From: Chuck Steel <chuck.steel@gmail.com>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <CAJiOijPEomJzPcP9OJCeYnpgZPwtQB1Q5q-ss8DQcdYyGtSd6g@mail.gmail.com>
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We use the KACE K1000 from Dell for our service desk. We are very pleased
with it and have found it to be very flexible.
The product might be too expensive if you're just using it for ticket
tracking, but we also use it for inventory, asset management, patching,
software deployment and scripting purposes.
--
Chuck Steel
Dickinson College
On Thu, Dec 13, 2012 at 1:43 PM, Cesar Nau <nau@fordham.edu> wrote:
> Good afternoon all,
>
> I'm sure this topic has been discussed in the past, but I would like to
> re-ask what your organization is using for Ticket Tracking? We are
> currently using BMC Service Desk Express, but are proactively looking at
> what are options are since the product will be EOL in a few years. If you
> have a few seconds, can you please reply answering the following questions:
>
> - What product are you using for tracking trouble tickets?
> - Are you satisfied with the product?
> - Any concerns or general comments?
>
>
> Cesar A. Nau
> Assistant Director
> Fordham University | IT Customer Care
> 718.817.4598
>
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We use the KACE K1000 from Dell for our service desk. We are very pleased w=
ith it and have found it to be very flexible.=A0<div><br></div><div>The pro=
duct might be too expensive if you're just using it for ticket tracking=
, but we also use it for inventory, asset management, patching, software de=
ployment and scripting purposes.</div>
<div><br></div><div>--=A0</div><div>Chuck Steel</div><div>Dickinson College=
</div><div><br></div><div class=3D"gmail_extra"><br><br><div class=3D"gmail=
_quote">On Thu, Dec 13, 2012 at 1:43 PM, Cesar Nau <span dir=3D"ltr"><<a=
href=3D"mailto:nau@fordham.edu" target=3D"_blank">nau@fordham.edu</a>><=
/span> wrote:<br>
<blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1p=
x #ccc solid;padding-left:1ex">Good afternoon all,<div><br></div><div>I'=
;m sure this topic has been discussed in the past, but I would like to re-a=
sk what your organization is using for Ticket Tracking? We are currently us=
ing BMC Service Desk Express, but are proactively looking at what are optio=
ns are since the product will be EOL in a few years. If you have a few seco=
nds, can you please reply answering the following questions:</div>
<div><ul><li>What product are you using for tracking trouble tickets?<br></=
li><li>Are you satisfied with the product?<br></li><li>Any concerns or gene=
ral comments?<br></li></ul></div><div><div><div><br></div>Cesar A. Nau<div>
Assistant Director</div><div>Fordham University | IT Customer Care</div><di=
v><a href=3D"tel:718.817.4598" value=3D"+17188174598" target=3D"_blank">718=
.817.4598</a></div></div><br>
</div>
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