[37756] in Resnet-Forum
Re: What product is your organization using for Ticket Tracking?
daemon@ATHENA.MIT.EDU (Don Burrhus)
Thu Dec 13 13:48:12 2012
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Message-ID: <EC241569495CF547A4FC05C882C38F21F5B415947E@ALPHA.ad.stetson.edu>
Date: Thu, 13 Dec 2012 13:47:33 -0500
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Don Burrhus <dburrhus@stetson.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <CAJiOijPEomJzPcP9OJCeYnpgZPwtQB1Q5q-ss8DQcdYyGtSd6g@mail.gmail.com>
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* Zendesk
* We love it.
* Their support is great.
-Don Burrhus
-Information Technology
-Stetson University
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Cesar Nau
Sent: Thursday, December 13, 2012 1:43 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: What product is your organization using for Ticket Tracking?
Good afternoon all,
I'm sure this topic has been discussed in the past, but I would like to re-=
ask what your organization is using for Ticket Tracking? We are currently u=
sing BMC Service Desk Express, but are proactively looking at what are opti=
ons are since the product will be EOL in a few years. If you have a few sec=
onds, can you please reply answering the following questions:
* What product are you using for tracking trouble tickets?
* Are you satisfied with the product?
* Any concerns or general comments?
Cesar A. Nau
Assistant Director
Fordham University | IT Customer Care
718.817.4598
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
___
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e=3D'font-size:11.0pt;font-family:Symbol;color:#1F497D'><span style=3D'mso-=
list:Ignore'>·<span style=3D'font:7.0pt "Times New Roman"'> &nb=
sp; </span></span></span><![endif]><spa=
n style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'>Zendesk<o:p></o:p></span></p><p class=3DMsoListParagraph style=3D'text-i=
ndent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style=3D'f=
ont-size:11.0pt;font-family:Symbol;color:#1F497D'><span style=3D'mso-list:I=
gnore'>·<span style=3D'font:7.0pt "Times New Roman"'> &nb=
sp; </span></span></span><![endif]><span styl=
e=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>We =
love it.<o:p></o:p></span></p><p class=3DMsoListParagraph style=3D'text-ind=
ent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style=3D'fon=
t-size:11.0pt;font-family:Symbol;color:#1F497D'><span style=3D'mso-list:Ign=
ore'>·<span style=3D'font:7.0pt "Times New Roman"'>  =
; </span></span></span><![endif]><span style=
=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thei=
r support is great.<o:p></o:p></span></p><p class=3DMsoNormal><span style=
=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p=
> </o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0p=
t;font-family:"Calibri","sans-serif";color:#1F497D'>-Don Burrhus<o:p></o:p>=
</span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family=
:"Calibri","sans-serif";color:#1F497D'>-Information Technology<o:p></o:p></=
span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"=
Calibri","sans-serif";color:#1F497D'>-Stetson University<o:p></o:p></span><=
/p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibr=
i","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=3DMsoNo=
rmal><b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'>=
From:</span></b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-=
serif"'> Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] <b>On Behalf Of </b=
>Cesar Nau<br><b>Sent:</b> Thursday, December 13, 2012 1:43 PM<br><b>To:</b=
> RESNET-L@LISTSERV.ND.EDU<br><b>Subject:</b> What product is your organiza=
tion using for Ticket Tracking?<o:p></o:p></span></p><p class=3DMsoNormal><=
o:p> </o:p></p><p class=3DMsoNormal>Good afternoon all,<o:p></o:p></p>=
<div><p class=3DMsoNormal><o:p> </o:p></p></div><div><p class=3DMsoNor=
mal>I'm sure this topic has been discussed in the past, but I would like to=
re-ask what your organization is using for Ticket Tracking? We are current=
ly using BMC Service Desk Express, but are proactively looking at what are =
options are since the product will be EOL in a few years. If you have a few=
seconds, can you please reply answering the following questions:<o:p></o:p=
></p></div><div><ul type=3Ddisc><li class=3DMsoNormal style=3D'mso-margin-t=
op-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1'>What produc=
t are you using for tracking trouble tickets?<o:p></o:p></li><li class=3DMs=
oNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-lis=
t:l1 level1 lfo1'>Are you satisfied with the product?<o:p></o:p></li><li cl=
ass=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto=
;mso-list:l1 level1 lfo1'>Any concerns or general comments?<o:p></o:p></li>=
</ul></div><div><div><div><p class=3DMsoNormal><o:p> </o:p></p></div><=
p class=3DMsoNormal>Cesar A. Nau<o:p></o:p></p><div><p class=3DMsoNormal>As=
sistant Director<o:p></o:p></p></div><div><p class=3DMsoNormal>Fordham Univ=
ersity | IT Customer Care<o:p></o:p></p></div><div><p class=3DMsoNormal>718=
.817.4598<o:p></o:p></p></div></div><p class=3DMsoNormal><o:p> </o:p><=
/p></div><p class=3DMsoNormal>_____________________________________________=
______ You are subscribed to the ResNet-L mailing list. <o:p></o:p></p><p>T=
o subscribe, unsubscribe or search the archives, go to <a href=3D"http://LI=
STSERV.ND.EDU/archives/resnet-l.html" target=3D"_blank">http://LISTSERV.ND.=
EDU/archives/resnet-l.html</a> ____________________________________________=
_______ <o:p></o:p></p></div></body></html>=
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<p>
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