[37755] in Resnet-Forum
What product is your organization using for Ticket Tracking?
daemon@ATHENA.MIT.EDU (Cesar Nau)
Thu Dec 13 13:43:36 2012
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Date: Thu, 13 Dec 2012 13:43:08 -0500
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From: Cesar Nau <nau@fordham.edu>
To: RESNET-L@LISTSERV.ND.EDU
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Good afternoon all,
I'm sure this topic has been discussed in the past, but I would like to
re-ask what your organization is using for Ticket Tracking? We are
currently using BMC Service Desk Express, but are proactively looking at
what are options are since the product will be EOL in a few years. If you
have a few seconds, can you please reply answering the following questions:
- What product are you using for tracking trouble tickets?
- Are you satisfied with the product?
- Any concerns or general comments?
Cesar A. Nau
Assistant Director
Fordham University | IT Customer Care
718.817.4598
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Good afternoon all,<div><br></div><div>I'm sure this topic has been dis=
cussed in the past, but I would like to re-ask what your organization is us=
ing for Ticket Tracking? We are currently using BMC Service Desk Express, b=
ut are proactively looking at what are options are since the product will b=
e EOL in a few years. If you have a few seconds, can you please reply answe=
ring the following questions:</div>
<div><ul><li>What product are you using for tracking trouble tickets?<br></=
li><li>Are you satisfied with the product?<br></li><li>Any concerns or gene=
ral comments?<br></li></ul></div><div><div><div><br></div>Cesar A. Nau<div>
Assistant Director</div><div>Fordham University | IT Customer Care</div><di=
v>718.817.4598</div></div><br>
</div>
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