[37746] in Resnet-Forum
Re: Remote control software?
daemon@ATHENA.MIT.EDU (Jack Vizelter)
Wed Dec 12 09:37:46 2012
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Date: Wed, 12 Dec 2012 14:37:07 +0000
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Jack Vizelter <jack@MAIL.ROCKEFELLER.EDU>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <60EE5C721F1B274F8A0CD3FA9775BBCF251BB988@MAILDBSRV1.campus.tayloru.edu>
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Same here. We have it in our DMZ. Works very well.
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Corduan, =
Nick
Sent: Wednesday, December 12, 2012 9:30 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Remote control software?
We use Bomgar at Taylor University, as well, and have used it to support cl=
ients in China, Ecuador, and Ireland, as well as locally and across the Uni=
ted States.
Nick Corduan
Information Technology
Taylor University - Upland, IN 46989
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Brendan E=
mery
Sent: Wednesday, December 12, 2012 9:26 AM
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: Re: Remote control software?
We use Bomgar as well. You can use both the technician client and the suppo=
rt client from anywhere that you make it accessible.
Brendan Emery
Systems and Telecom Administrator
Saint Anselm College
100 Saint Anselm Drive, PO Box 1711
Manchester, NH 03102
bemery@anselm.edu<mailto:bemery@anselm.edu>
Phone: 603.641.7001
Fax: 603.641.7288
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Don Burrh=
us
Sent: Wednesday, December 12, 2012 9:23 AM
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: Re: Remote control software?
Does the BOMGAR work across the internet? We need to support machines off-=
campus as well as on.
-Don Burrhus
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Randy Kou=
ns
Sent: Wednesday, December 12, 2012 9:22 AM
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: Re: Remote control software?
I have been using the free version of logmein, the only problem I have with=
it is that there is not a client to push to the machine you want to contro=
l, you (as the support tech) must physically install the client prior to su=
pport. In a previous position we used BOMGAR and although the startup is a=
bit expensive, it is a powerful tool that allows a client to be pushed to =
the users machine and gives full control easily.
Randy Kouns
System Administrator
Marauder Card
Central State University
Wilberforce, OH.
On Wed, Dec 12, 2012 at 9:05 AM, Don Burrhus <dburrhus@stetson.edu<mailto:d=
burrhus@stetson.edu>> wrote:
We are looking for something like GoToMeeting, LogMeIn or TeamViewer to be =
able to assist users remotely.
It needs to be cross-platform (Mac & Windows), easy for the end user to use=
/allow the connection.
What do people use, like, or hate? (If you happen to be using LogMeIn, wh=
ich version do you use?)
-Don Burrhus
-Information Technology
-Stetson University
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<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Same here. We have =
it in our DMZ. Works very well.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<div>
<div style=3D"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in =
0in 0in">
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:"=
;Tahoma","sans-serif"">From:</span></b><span style=3D"font-s=
ize:10.0pt;font-family:"Tahoma","sans-serif""> Resnet F=
orum [mailto:RESNET-L@LISTSERV.ND.EDU]
<b>On Behalf Of </b>Corduan, Nick<br>
<b>Sent:</b> Wednesday, December 12, 2012 9:30 AM<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> Re: Remote control software?<o:p></o:p></span></p>
</div>
</div>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">We use Bomgar at Taylor U=
niversity, as well, and have used it to support clients in China, Ecuador, =
and Ireland, as well as locally and across the United States.</span><o:p></=
o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"> </span><o:p></o:p><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Nick Corduan</span><o:p><=
/o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Information Technology</s=
pan><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Taylor University –=
Upland, IN 46989</span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"> </span><o:p></o:p><=
/p>
<div>
<div style=3D"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in =
0in 0in">
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:"=
;Tahoma","sans-serif"">From:</span></b><span style=3D"font-s=
ize:10.0pt;font-family:"Tahoma","sans-serif""> Resnet F=
orum [<a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">mailto:RESNET-L@LISTSERV.=
ND.EDU</a>]
<b>On Behalf Of </b>Brendan Emery<br>
<b>Sent:</b> Wednesday, December 12, 2012 9:26 AM<br>
<b>To:</b> <a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND=
.EDU</a><br>
<b>Subject:</b> Re: Remote control software?</span><o:p></o:p></p>
</div>
</div>
<p class=3D"MsoNormal"> <o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">We use Bomgar as well. Yo=
u can use both the technician client and the support client from anywhere t=
hat you make it accessible.
</span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"> </span><o:p></o:p><=
/p>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Brendan Emery</span><o:p>=
</o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Systems and Telecom Admin=
istrator</span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Saint Anselm College</spa=
n><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">100 Saint Anselm Drive, P=
O Box 1711</span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Manchester, NH 03102</spa=
n><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><a href=3D"mailto:bemery@=
anselm.edu">bemery@anselm.edu</a></span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Phone: 603.641.7001</span=
><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Fax: 603.641.7288</span><=
o:p></o:p></p>
</div>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"> </span><o:p></o:p><=
/p>
<div>
<div style=3D"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in =
0in 0in">
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:"=
;Tahoma","sans-serif"">From:</span></b><span style=3D"font-s=
ize:10.0pt;font-family:"Tahoma","sans-serif""> Resnet F=
orum [<a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">mailto:RESNET-L@LISTSERV.=
ND.EDU</a>]
<b>On Behalf Of </b>Don Burrhus<br>
<b>Sent:</b> Wednesday, December 12, 2012 9:23 AM<br>
<b>To:</b> <a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND=
.EDU</a><br>
<b>Subject:</b> Re: Remote control software?</span><o:p></o:p></p>
</div>
</div>
<p class=3D"MsoNormal"> <o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Does the BOMGAR work acro=
ss the internet? We need to support machines off-campus as well as on=
.</span><o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"> </span><o:p></o:p><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">-Don Burrhus</span><o:p><=
/o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"> </span><o:p></o:p><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"> </span><o:p></o:p><=
/p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:11.0pt;font-family:"=
;Calibri","sans-serif"">From:</span></b><span style=3D"font-=
size:11.0pt;font-family:"Calibri","sans-serif""> Resnet=
Forum [<a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">mailto:RESNET-L@LISTSER=
V.ND.EDU</a>]
<b>On Behalf Of </b>Randy Kouns<br>
<b>Sent:</b> Wednesday, December 12, 2012 9:22 AM<br>
<b>To:</b> <a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND=
.EDU</a><br>
<b>Subject:</b> Re: Remote control software?</span><o:p></o:p></p>
<p class=3D"MsoNormal"> <o:p></o:p></p>
<p class=3D"MsoNormal">I have been using the free version of logmein, the o=
nly problem I have with it is that there is not a client to push to the mac=
hine you want to control, you (as the support tech) must physically install=
the client prior to support. In
a previous position we used BOMGAR and although the startup is a bit expen=
sive, it is a powerful tool that allows a client to be pushed to the users =
machine and gives full control easily.<o:p></o:p></p>
<div>
<p class=3D"MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal">Randy Kouns<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal">System Administrator<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal">Marauder Card<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal">Central State University<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal">Wilberforce, OH.<o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt"> <o:p></o:p></p>
<div>
<p class=3D"MsoNormal">On Wed, Dec 12, 2012 at 9:05 AM, Don Burrhus <<a =
href=3D"mailto:dburrhus@stetson.edu" target=3D"_blank">dburrhus@stetson.edu=
</a>> wrote:<o:p></o:p></p>
<blockquote style=3D"border:none;border-left:solid #CCCCCC 1.0pt;padding:0i=
n 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-=
bottom:5.0pt">
<div>
<div>
<p class=3D"MsoNormal">We are looking for something like GoToMeeting, LogMe=
In or TeamViewer to be able to assist users remotely.
<o:p></o:p></p>
<p class=3D"MsoNormal"> <o:p></o:p></p>
<p class=3D"MsoNormal">It needs to be cross-platform (Mac & Windows), e=
asy for the end user to use/allow the connection.<o:p></o:p></p>
<p class=3D"MsoNormal"> <o:p></o:p></p>
<p class=3D"MsoNormal">What do people use, like, or hate? (If y=
ou happen to be using LogMeIn, which version do you use?)<o:p></o:p></p>
<p class=3D"MsoNormal"> <o:p></o:p></p>
<p class=3D"MsoNormal">-Don Burrhus<o:p></o:p></p>
<p class=3D"MsoNormal">-Information Technology<o:p></o:p></p>
<p class=3D"MsoNormal">-Stetson University<o:p></o:p></p>
<p class=3D"MsoNormal"> <o:p></o:p></p>
<p class=3D"MsoNormal"> <o:p></o:p></p>
<p class=3D"MsoNormal"> <o:p></o:p></p>
</div>
</div>
<p class=3D"MsoNormal">___________________________________________________ =
You are subscribed to the ResNet-L mailing list.
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<br>
<span style=3D"font-size:10.0pt;font-family:"Gill Sans MT","=
sans-serif";color:#888888">The information in this communication is in=
tended solely for the individual or entity to whom it is addressed. It may =
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If you are not the intended recipient, any disclosure, copying, distributi=
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