[37744] in Resnet-Forum
Re: Remote control software?
daemon@ATHENA.MIT.EDU (Deborah Hovey Boutchyard (dhovey))
Wed Dec 12 09:27:48 2012
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Date: Wed, 12 Dec 2012 09:27:17 -0500
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: "Deborah Hovey Boutchyard (dhovey)" <dhovey@umw.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <EC241569495CF547A4FC05C882C38F21F5B41591A3@ALPHA.ad.stetson.edu>
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My understanding is that it does- our user services team is doing a demo ri=
ght now.
Deb
UMW
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Don Burrh=
us
Sent: Wednesday, December 12, 2012 9:23 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Remote control software?
Does the BOMGAR work across the internet? We need to support machines off-=
campus as well as on.
-Don Burrhus
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Randy Kou=
ns
Sent: Wednesday, December 12, 2012 9:22 AM
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: Re: Remote control software?
I have been using the free version of logmein, the only problem I have with=
it is that there is not a client to push to the machine you want to contro=
l, you (as the support tech) must physically install the client prior to su=
pport. In a previous position we used BOMGAR and although the startup is a=
bit expensive, it is a powerful tool that allows a client to be pushed to =
the users machine and gives full control easily.
Randy Kouns
System Administrator
Marauder Card
Central State University
Wilberforce, OH.
On Wed, Dec 12, 2012 at 9:05 AM, Don Burrhus <dburrhus@stetson.edu<mailto:d=
burrhus@stetson.edu>> wrote:
We are looking for something like GoToMeeting, LogMeIn or TeamViewer to be =
able to assist users remotely.
It needs to be cross-platform (Mac & Windows), easy for the end user to use=
/allow the connection.
What do people use, like, or hate? (If you happen to be using LogMeIn, wh=
ich version do you use?)
-Don Burrhus
-Information Technology
-Stetson University
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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-US link=3Dblue vli=
nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span style=3D'f=
ont-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>My unders=
tanding is that it does- our user services team is doing a demo right now.<=
o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;f=
ont-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></=
p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri=
","sans-serif";color:#1F497D'>Deb<o:p></o:p></span></p><p class=3DMsoNormal=
><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#=
1F497D'>UMW<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-s=
ize:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o=
:p></span></p><div><div style=3D'border:none;border-top:solid #B5C4DF 1.0pt=
;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span style=3D'font-siz=
e:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style=3D'=
font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Resnet Forum [mailto:R=
ESNET-L@LISTSERV.ND.EDU] <b>On Behalf Of </b>Don Burrhus<br><b>Sent:</b> We=
dnesday, December 12, 2012 9:23 AM<br><b>To:</b> RESNET-L@LISTSERV.ND.EDU<b=
r><b>Subject:</b> Re: Remote control software?<o:p></o:p></span></p></div><=
/div><p class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal><span s=
tyle=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>=
Does the BOMGAR work across the internet? We need to support machines=
off-campus as well as on.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'=
><o:p> </o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:=
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>-Don Burrhus<o:p><=
/o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-f=
amily:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri","sa=
ns-serif";color:#1F497D'><o:p> </o:p></span></p><p class=3DMsoNormal><=
b><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:=
</span></b><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-seri=
f"'> Resnet Forum [<a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">mailto:RESNE=
T-L@LISTSERV.ND.EDU</a>] <b>On Behalf Of </b>Randy Kouns<br><b>Sent:</b> We=
dnesday, December 12, 2012 9:22 AM<br><b>To:</b> <a href=3D"mailto:RESNET-L=
@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND.EDU</a><br><b>Subject:</b> Re: Remot=
e control software?<o:p></o:p></span></p><p class=3DMsoNormal><o:p> </=
o:p></p><p class=3DMsoNormal>I have been using the free version of logmein,=
the only problem I have with it is that there is not a client to push to t=
he machine you want to control, you (as the support tech) must physically i=
nstall the client prior to support. In a previous position we used BO=
MGAR and although the startup is a bit expensive, it is a powerful tool tha=
t allows a client to be pushed to the users machine and gives full control =
easily.<o:p></o:p></p><div><p class=3DMsoNormal><o:p> </o:p></p></div>=
<div><p class=3DMsoNormal>Randy Kouns<o:p></o:p></p></div><div><p class=3DM=
soNormal>System Administrator<o:p></o:p></p></div><div><p class=3DMsoNormal=
>Marauder Card<o:p></o:p></p></div><div><p class=3DMsoNormal>Central State =
University<o:p></o:p></p></div><div><p class=3DMsoNormal>Wilberforce, OH.<o=
:p></o:p></p></div><div><p class=3DMsoNormal><o:p> </o:p></p></div><di=
v><p class=3DMsoNormal style=3D'margin-bottom:12.0pt'><o:p> </o:p></p>=
<div><p class=3DMsoNormal>On Wed, Dec 12, 2012 at 9:05 AM, Don Burrhus <=
<a href=3D"mailto:dburrhus@stetson.edu" target=3D"_blank">dburrhus@stetson.=
edu</a>> wrote:<o:p></o:p></p><blockquote style=3D'border:none;border-le=
ft:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-t=
op:5.0pt;margin-right:0in;margin-bottom:5.0pt'><div><div><p class=3DMsoNorm=
al style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We are look=
ing for something like GoToMeeting, LogMeIn or TeamViewer to be able to ass=
ist users remotely. <o:p></o:p></p><p class=3DMsoNormal style=3D'mso-margin=
-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=3DM=
soNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>It ne=
eds to be cross-platform (Mac & Windows), easy for the end user to use/=
allow the connection.<o:p></o:p></p><p class=3DMsoNormal style=3D'mso-margi=
n-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=3D=
MsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>What=
do people use, like, or hate? (If you happen to be using LogMe=
In, which version do you use?)<o:p></o:p></p><p class=3DMsoNormal style=3D'=
mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p=
class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:a=
uto'>-Don Burrhus<o:p></o:p></p><p class=3DMsoNormal style=3D'mso-margin-to=
p-alt:auto;mso-margin-bottom-alt:auto'>-Information Technology<o:p></o:p></=
p><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-a=
lt:auto'>-Stetson University<o:p></o:p></p><p class=3DMsoNormal style=3D'ms=
o-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p c=
lass=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:aut=
o'> <o:p></o:p></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:au=
to;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div><p class=3D=
MsoNormal>___________________________________________________ You are subsc=
ribed to the ResNet-L mailing list. <o:p></o:p></p><p>To subscribe, unsubsc=
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es/resnet-l.html" target=3D"_blank">http://LISTSERV.ND.EDU/archives/resnet-=
l.html</a> ___________________________________________________ <o:p></o:p><=
/p></blockquote></div><p class=3DMsoNormal><o:p> </o:p></p></div><p cl=
ass=3DMsoNormal>___________________________________________________ You are=
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