[37741] in Resnet-Forum
Re: Remote control software?
daemon@ATHENA.MIT.EDU (Don Burrhus)
Wed Dec 12 09:24:09 2012
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Message-ID: <EC241569495CF547A4FC05C882C38F21F5B41591A3@ALPHA.ad.stetson.edu>
Date: Wed, 12 Dec 2012 09:23:25 -0500
Reply-To: Resnet Forum <RESNET-L@LISTSERV.ND.EDU>
From: Don Burrhus <dburrhus@stetson.edu>
To: RESNET-L@LISTSERV.ND.EDU
In-Reply-To: <CAJ0ztaLDoMpf1NA3_3yKiiE5_4bRJfu5OzC1L4D4y+mxjOGFmw@mail.gmail.com>
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Does the BOMGAR work across the internet? We need to support machines off-=
campus as well as on.
-Don Burrhus
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Randy Kou=
ns
Sent: Wednesday, December 12, 2012 9:22 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Remote control software?
I have been using the free version of logmein, the only problem I have with=
it is that there is not a client to push to the machine you want to contro=
l, you (as the support tech) must physically install the client prior to su=
pport. In a previous position we used BOMGAR and although the startup is a=
bit expensive, it is a powerful tool that allows a client to be pushed to =
the users machine and gives full control easily.
Randy Kouns
System Administrator
Marauder Card
Central State University
Wilberforce, OH.
On Wed, Dec 12, 2012 at 9:05 AM, Don Burrhus <dburrhus@stetson.edu<mailto:d=
burrhus@stetson.edu>> wrote:
We are looking for something like GoToMeeting, LogMeIn or TeamViewer to be =
able to assist users remotely.
It needs to be cross-platform (Mac & Windows), easy for the end user to use=
/allow the connection.
What do people use, like, or hate? (If you happen to be using LogMeIn, wh=
ich version do you use?)
-Don Burrhus
-Information Technology
-Stetson University
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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-US link=3Dblue vli=
nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span style=3D'f=
ont-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Does the =
BOMGAR work across the internet? We need to support machines off-camp=
us as well as on.<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'=
font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p>&nb=
sp;</o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;fo=
nt-family:"Calibri","sans-serif";color:#1F497D'>-Don Burrhus<o:p></o:p></sp=
an></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=3DM=
soNormal><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif"=
;color:#1F497D'><o:p> </o:p></span></p><p class=3DMsoNormal><b><span s=
tyle=3D'font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></=
b><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif"'> Resn=
et Forum [mailto:RESNET-L@LISTSERV.ND.EDU] <b>On Behalf Of </b>Randy Kouns<=
br><b>Sent:</b> Wednesday, December 12, 2012 9:22 AM<br><b>To:</b> RESNET-L=
@LISTSERV.ND.EDU<br><b>Subject:</b> Re: Remote control software?<o:p></o:p>=
</span></p><p class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>I=
have been using the free version of logmein, the only problem I have with =
it is that there is not a client to push to the machine you want to control=
, you (as the support tech) must physically install the client prior to sup=
port. In a previous position we used BOMGAR and although the startup =
is a bit expensive, it is a powerful tool that allows a client to be pushed=
to the users machine and gives full control easily.<o:p></o:p></p><div><p =
class=3DMsoNormal><o:p> </o:p></p></div><div><p class=3DMsoNormal>Rand=
y Kouns<o:p></o:p></p></div><div><p class=3DMsoNormal>System Administrator<=
o:p></o:p></p></div><div><p class=3DMsoNormal>Marauder Card<o:p></o:p></p><=
/div><div><p class=3DMsoNormal>Central State University<o:p></o:p></p></div=
><div><p class=3DMsoNormal>Wilberforce, OH.<o:p></o:p></p></div><div><p cla=
ss=3DMsoNormal><o:p> </o:p></p></div><div><p class=3DMsoNormal style=
=3D'margin-bottom:12.0pt'><o:p> </o:p></p><div><p class=3DMsoNormal>On=
Wed, Dec 12, 2012 at 9:05 AM, Don Burrhus <<a href=3D"mailto:dburrhus@s=
tetson.edu" target=3D"_blank">dburrhus@stetson.edu</a>> wrote:<o:p></o:p=
></p><blockquote style=3D'border:none;border-left:solid #CCCCCC 1.0pt;paddi=
ng:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p class=
=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>W=
e are looking for something like GoToMeeting, LogMeIn or TeamViewer to be a=
ble to assist users remotely. <o:p></o:p></p><p class=3DMsoNormal style=3D'=
mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p=
class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:a=
uto'>It needs to be cross-platform (Mac & Windows), easy for the end us=
er to use/allow the connection.<o:p></o:p></p><p class=3DMsoNormal style=3D=
'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><=
p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:=
auto'>What do people use, like, or hate? (If you happen to be u=
sing LogMeIn, which version do you use?)<o:p></o:p></p><p class=3DMsoNormal=
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></=
o:p></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bo=
ttom-alt:auto'>-Don Burrhus<o:p></o:p></p><p class=3DMsoNormal style=3D'mso=
-margin-top-alt:auto;mso-margin-bottom-alt:auto'>-Information Technology<o:=
p></o:p></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margi=
n-bottom-alt:auto'>-Stetson University<o:p></o:p></p><p class=3DMsoNormal s=
tyle=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:=
p></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bott=
om-alt:auto'> <o:p></o:p></p><p class=3DMsoNormal style=3D'mso-margin-=
top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div><=
p class=3DMsoNormal>___________________________________________________ You=
are subscribed to the ResNet-L mailing list. <o:p></o:p></p><p>To subscrib=
e, unsubscribe or search the archives, go to <a href=3D"http://LISTSERV.ND.=
EDU/archives/resnet-l.html" target=3D"_blank">http://LISTSERV.ND.EDU/archiv=
es/resnet-l.html</a> ___________________________________________________ <o=
:p></o:p></p></blockquote></div><p class=3DMsoNormal><o:p> </o:p></p><=
/div><p class=3DMsoNormal>_________________________________________________=
__ You are subscribed to the ResNet-L mailing list. <o:p></o:p></p><p>To su=
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archives/resnet-l.html</a> ________________________________________________=
___ <o:p></o:p></p></div></body></html>=
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