[354] in Resnet-Forum
Support
daemon@ATHENA.MIT.EDU (Anita Talley)
Thu Sep 15 15:53:31 1994
Date: Thu, 15 Sep 94 15:12:25 EDT
From: Anita Talley <ATALLEY@KENTVM.KENT.EDU>
To: resnet-forum@MIT.EDU
We are in the process of having the wiring for our residence hall
network installed. The question of support has been raised many
times here, but what the higher-ups really want to know is:
Who will provide support and to what extent? (net mgmt, user calls,
troubleshooting and repair, NIC installation, etc.)
The main problem here is that Computer Services is in one division
and Residence Services is in another. Neither department wants to
handle the tedious stuff and neither department wants to staff up
for the job either. If your scenario fits this one, how do you
split support? If you added staff for this at a state institution,
how did you go about convincing whoever that more staff were needed?
Any feedback would be appreciated. Thanks.
_____________________________________________________________________
Anita M. Talley ATALLEY@KENTVM.KENT.EDU
Information Management Coordinator (216) 672-7000
Dept. of Residence Services fax (216) 672-2579
Kent State University
