[581] in Privacy_Forum
[ PRIVACY Forum ] Verizon FIOS Scamming the Elderly
daemon@ATHENA.MIT.EDU (privacy@vortex.com)
Sun Jan 17 01:19:29 2010
Date: Sat, 16 Jan 2010 21:55:14 -0800
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Verizon FIOS Scamming the Elderly
http://lauren.vortex.com/archive/000670.html
Greetings. We know that major telephone/cable/ISP companies have many
great people managing them and working for them in various capacities.
But when it comes to sales tactics, sometimes it's difficult to come
up with sufficiently descriptive terminology that doesn't involve
hard-core expletives.
When sales techniques descend to the level of elder abuse, I'll admit
I'm nothing short of livid. And that's how I feel right now.
I've just learned that earlier today, a pair of slick, fast-talking
Verizon door-to-door FIOS representatives (I'm still trying to find
out if they were Verizon employees or third-party sales reps) scammed
the elderly father of a friend of mine here in L.A. into signing up
for a one-year contracted bundle of expensive FIOS services that he
didn't want or need.
Apparently by implying that a change to FIOS was already a fait
accompli, they pressured him into immediately signing even though he
was obviously confused.
I'll be working to untangle this starting on the first business day
that I can reach Verizon.
But for now, the next time that someone questions the need for more
regulation in this area, here's one more example to cite.
More later. Take care, all.
--Lauren--
Lauren Weinstein
lauren@vortex.com
Tel: +1 (818) 225-2800
http://www.pfir.org/lauren
Co-Founder, PFIR
- People For Internet Responsibility - http://www.pfir.org
Co-Founder, NNSquad
- Network Neutrality Squad - http://www.nnsquad.org
Founder, GCTIP - Global Coalition
for Transparent Internet Performance - http://www.gctip.org
Founder, PRIVACY Forum - http://www.vortex.com
Member, ACM Committee on Computers and Public Policy
Lauren's Blog: http://lauren.vortex.com
Twitter: https://twitter.com/laurenweinstein
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