[520] in Privacy_Forum
[ PRIVACY Forum ] Sirius XM Credit Card Abuse? The Saga Continues!
daemon@ATHENA.MIT.EDU (privacy@vortex.com)
Tue Sep 29 17:16:22 2009
Date: Tue, 29 Sep 2009 13:54:13 -0700
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Sirius XM Credit Card Abuse? The Saga Continues!
http://lauren.vortex.com/archive/000619.html
Greetings. A few days ago, I discussed the appearance of a 15%
increase in Sirius XM monthly charges, seemingly without any prior
notification to most customers, and noted that I consider this to be
an abuse of credit card merchant billing systems
( http://lauren.vortex.com/archive/000618.html ).
Now I would very much appreciate the readership's assistance in better
understanding the sequence of events surrounding that increase.
In contrast to my experience, reports from other persons who have
contacted me, and the statements of Sirius XM reps that I spoke with,
the company is now claiming to news media that customers were notified
by e-mail of the new charges.
This leads to several questions:
1) Who was *actually* notified?
2) Were subscribers without working/current e-mail addresses notified
in any way?
3) Why have Sirius XM customer service reps said that the company
*didn't* notify most customers?
I'd very much appreciate hearing from any Sirius XM *monthly* payment
subscribers regarding this topic.
Please just send a short note to:
siriusxm@vortex.com
and let me know if you were notified of the increase before it
appeared on your credit card statements, yes or no. And if you *were*
notified, how did you receive notification (e-mail or some other
means?) If you were *not* notified, do you have a current e-mail
address on file with Sirius XM?
Thanks in advance for your help in gathering this information!
--Lauren--
Lauren Weinstein
lauren@vortex.com
Tel: +1 (818) 225-2800
http://www.pfir.org/lauren
Co-Founder, PFIR
- People For Internet Responsibility - http://www.pfir.org
Co-Founder, NNSquad
- Network Neutrality Squad - http://www.nnsquad.org
Founder, GCTIP - Global Coalition
for Transparent Internet Performance - http://www.gctip.org
Founder, PRIVACY Forum - http://www.vortex.com
Member, ACM Committee on Computers and Public Policy
Lauren's Blog: http://lauren.vortex.com
Twitter: https://twitter.com/laurenweinstein
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