[4425] in Privacy_Forum
[ PRIVACY Forum ] Fined For Posting A Negative Review Online
daemon@ATHENA.MIT.EDU (PRIVACY Forum mailing list)
Fri Nov 15 19:57:23 2013
Date: Fri, 15 Nov 2013 16:11:49 -0800
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Fined For Posting A Negative Review Online
http://j.mp/17Ynay4 (KTVU)
Wanting an explanation, Jen says she tried to call the company but
could never reach anyone. So frustrated, she turned to the internet
writing a negative review on ripoffreport.com. "There is absolutely
no way to get in touch with a physical human being," it says. And it
accuses kleargear.com of having "horrible customer service practices."
That was the end of it, Jen thought, until three years later when
Jen's husband got an email from Kleargear.com demanding the post be
removed or they would be fined. Kleargear.com says Jen violated a
non-disparagement clause. It turns out that, hidden within the terms
of sale on Kleargear.com there is a clause that reads: "In an effort
to ensure fair and honest public feedback, and to prevent the
publishing of libelous content in any form, your acceptance of this
sales contract prohibits you from taking any action that negatively
impacts kleargear.com, its reputation, products, services, management
or employees." The clause goes on to say if a consumer violates the
contract they will have 72 hours to remove your post or face a $3500
fine. If that fine is not paid, the delinquency will be reported to
the nation's credit bureaus. "This is fraud," Jen said. "They're
blackmailing us for telling the truth."
- - -
--Lauren--
Lauren Weinstein (lauren@vortex.com): http://www.vortex.com/lauren
Co-Founder: People For Internet Responsibility: http://www.pfir.org/pfir-info
Founder:
- Network Neutrality Squad: http://www.nnsquad.org
- PRIVACY Forum: http://www.vortex.com/privacy-info
Member: ACM Committee on Computers and Public Policy
Lauren's Blog: http://lauren.vortex.com
Google+: http://google.com/+LaurenWeinstein
Twitter: http://twitter.com/laurenweinstein
Tel: +1 (818) 225-2800 / Skype: vortex.com
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