[2795] in Privacy_Forum
[ PRIVACY Forum ] YouTube User Power,
daemon@ATHENA.MIT.EDU (PRIVACY Forum mailing list)
Tue May 15 11:58:41 2012
Date: Tue, 15 May 2012 08:44:48 -0700
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YouTube User Power, and Lessons from "United Breaks Guitars"
http://j.mp/KcO8PA (YouTube)
"Musician Dave Carroll tells the story of how his customer complaint
video "United Breaks Guitars" became on online sensation, at the BRITE
'10 conference. Carroll shares his music and discusses how United
changed its ways, and the lessons for customer service in an age of
social media."
- - -
A couple of years old but still very relevant.
--Lauren--
Lauren Weinstein (lauren@vortex.com): http://www.vortex.com/lauren
Co-Founder: People For Internet Responsibility: http://www.pfir.org
Founder:
- Data Wisdom Explorers League: http://www.dwel.org
- Network Neutrality Squad: http://www.nnsquad.org
- Global Coalition for Transparent Internet Performance: http://www.gctip.org
- PRIVACY Forum: http://www.vortex.com
Member: ACM Committee on Computers and Public Policy
Lauren's Blog: http://lauren.vortex.com
Google+: http://vortex.com/g+lauren / Twitter: http://vortex.com/t-lauren
Tel: +1 (818) 225-2800 / Skype: vortex.com
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