[18845] in Privacy_Forum
[ PRIVACY Forum ] Google Help is still awful
daemon@ATHENA.MIT.EDU (PRIVACY Forum mailing list)
Sat May 4 14:26:30 2024
Date: Sat, 4 May 2024 11:17:54 -0700
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Google Help Forums are still, overall, awful. Many threads are
answered by users who have no idea what they're talking about. Many
questions are left unanswered. Google Help Pages are only slightly
better for many users. They're typically written at a level that is
far too technical and that many users can't understand. This has been
going on for years. WHY? Because Google doesn't care about users who
do not represent the majority of users. They just consider them
effectively worthless and (in essence) write them off. Non-technical
and older users are especially affected by this. Google could do
better -- but they just don't care about these users. -L
- - -
--Lauren--
Lauren Weinstein
lauren@vortex.com (https://www.vortex.com/lauren)
Lauren's Blog: https://lauren.vortex.com
Mastodon: https://mastodon.laurenweinstein.org/@lauren
Founder: Network Neutrality Squad: https://www.nnsquad.org
PRIVACY Forum: https://www.vortex.com/privacy-info
Co-Founder: People For Internet Responsibility
Tel: +1 (818) 225-2800
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